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Reece

Reece

2.4 from 120 reviews · View Statistics

Reviews

2.6

27 reviews
  • Product Quality
    1.8 (13)
  • Return Claim MadeYes · No (16)
  • Customer Service
    1.5 (15)
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Reviewer Photos & Videos

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MIT

MITSydney, NSW

  • Verified customer

Terrible Customer Service

published

we purchased Basins from Reece, but all showed the cracked in two years. Reece admitted that is quality issue and replaced all basins. But we cannot use the new basins after replaced because of leaking between tap and basin. we called customer care and request the plumber to fix the leaking, but got the reply that the plumber is busy. It took about 3 weeks and we have kept to contact Reece Customer Care but no proper reply.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
dgwatson74

dgwatson74Metropolitan Adelaide, SA

Rip off

published

I needed some 25 mm Blue line water pipe 200meter long roll for a new water trough.
Reece $438, I even called a different store to check that price was correct.
How they justify that I have no idea........ Bloody rip off.
Just for comparison.

tradelink $236.70

local irrigation shop $200

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMt Barker and North East road
dawdl

dawdlAU

  • 3 reviews
  • 3 likes
  • Verified customer

Reece Plumbing - Never Again!

published

Could have bought online but decided to support local business.
Thanks for charging me $89.65 for a $20.00 product.
You wonder why people dont shop local.
Merry Xmas
See you never!

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNowra NSW
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Ash

AshGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Kado 4.5 Lux Cistern Leaking Continuously

published
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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAs part of a JG King house, Melbourne VIC
Steve T.

Steve T.South East Queensland, QLD

Don't use unless you're a tradie

published

Not happy customer. Went to Yatala for a shower bunting. Told to go to Beenleigh store. Get to Beenleigh store and told don't have item. Sold another item only to find out I paid twice the price of the local hardware store price.
I have the feeling that they don't like retail walk-ins and played with me, especially after Beenleigh called Yatala in front of me. Things said and smirks. Happy to stay away.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationYatala and Beenleigh
Jay

JaySydney, NSW

  • 3 reviews

Posh Domaine CC Rimless Toilet Suite product code 9508004

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationReece Blacktown
fred

fredGippsland, VIC

Poor salesman

published

Went to reece for help expecting them to be knowledgeable on simple sink waste fittings. Had diagrams and still sold the wrong sized product. Was told by salesman he didn't know and to get a plumber. It will be Bunnings from now on.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMorwell
PGThirteen

PGThirteenSydney, NSW

  • 2 reviews
  • 2 likes

American standard toilet

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Chris

ChrisGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

Nothing but trouble from the get go

published

I ordered a kitchen tap mixer and was advised that it would arrive on a given date. I called two days after the planned date of arrival to find out what was happening and was advised that the tap mixer hadn’t been ordered. When it finally arrived the plumber recommended by Reece did not install the tap mixer properly and flooded my kitchen. I hired a different plumber but then Reece advised that they would fix it so I cancelled my plumber. I ended up spending $1400 and ended up with a broken tap mixer and to date it has not been fixed. Worst customer experience ever.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationReece Bathroom Life Richmond Victoria
Bathroom Shops

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Next to nil customer service

published

Agree with the reviewer of the South Melbourne branch and their poor customer service - also their North Melbourne branch has next to nil customer service. Young snobs running the place, no service manners, asking for help like drawing blood from a stone. First guy no clue the second one a bit more of a clue but both made me feel as more of a burden as a customer than someone they were genuinely interested in going out of their way to help. Not a positive experience in the least. They don't deserve a positive recommendation. You want customers - at least pretend to like them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Melbourne, MacCaulay Rd
Jason B.

Jason B.Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 3 likes

Ridiculous pricing

published

Was a loyal Reece customer since finishing my apprenticeship as they always looked after my previous boss, however after many price rises and poor product quality switched over to tradelink and samios I am now saving 30% on materials every year

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
DeeDee

DeeDee

  • 2 reviews

not great

published

I went 3 times to the shop in Greenacre to purchase a product but in the end they could not provide it although the first time I rang they assured me they had it. I found another plumbing supply and they provided the item first time. I don't recommend Reece plumbing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGreenacre, NSW
Kevin

KevinGreater Melbourne (Outer), VIC

Abbotsford VIC staff ignorant

published

Was going to say go see for yourself but don’t , don’t. Go to Richmond only a couple of km away, seriously each time l go there the staff stuff you around they don’t care how long you’re there for , wouldn’t normally write a review but last time visiting inward goods was a joke

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAbbotsford VIC
Teeranuch S.

Teeranuch S.Greater Melbourne (Inner), VIC

  • Verified customer

Sales staff scolded me

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationReece Armadale
Adamsnel

AdamsnelMetropolitan Adelaide, SA

  • 4 reviews
  • 2 likes
  • Verified customer

Attrocious customer service, Reece Plumbing, Stepney SA

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNelson Street, Stepney, Adelaide SA
Bathroom Shops

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Whitey

WhiteySouth East Queensland, QLD

  • 6 reviews
  • 8 likes

Ignorant staff

published

I walked in and asked for a replacement laundry tub overflow, although I couldn't supply the brand as I couldn't see it, I had the broken fitting complete with part number. Well the bloke behind the counter just told me as the law states you must have a waste overflow outlet in your floor so what I had could not be from a laundry tub. I then explained that I removed it and it was definately from the laundry tub but he wouldn't have any of that and new better. I left amused at both his lack of knowledge and ignorance of the fact that they can and do in fact have overflows. Got home put the part number in search and drove to Strathpine and picked up the exact fitting, they had 11 in stock. EX Reece customer now.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationReece Plumbing Morayfield Rd Morayfield
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Questions & Answers

Deni

Deniasked

We have the Kado deluxe basins in our house in the past 4 years all three of them have cracked around the plug hole , what would’ve caused this??

1 answer
RBL
RBL

Our house is full of Kado classic stuff unfortunately and we have had a lot of problems with it, the quality is just poor in general it seems.

Get an answer from our members

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