we purchased Basins from Reece, but all showed the cracked in two years. Reece admitted that is quality issue and replaced all basins. But we cannot use the new basins after replaced because of leaking between tap and basin. we called customer care and request the plumber to fix the leaking, but got the reply that the plumber is busy. It took about 3 weeks and we have kept to contact Reece Customer Care but no proper reply.

I needed some 25 mm Blue line water pipe 200meter long roll for a new water trough.
Reece $438, I even called a different store to check that price was correct.
How they justify that I have no idea........ Bloody rip off.
Just for comparison.

tradelink $236.70

local irrigation shop $200

Could have bought online but decided to support local business.
Thanks for charging me $89.65 for a $20.00 product.
You wonder why people dont shop local.
Merry Xmas
See you never!

Our J G King house was handed over in July 2020 and the Kado 4.5 Lux cistern was part of the selection. The plumber was Reece. Of the two cisterns, one leaked very briefly, but the one in the ensuite has been leaking continuously into the bowl for approximately 3-4 months. The first leak was soon after handover. It stopped leaking on its own after a couple of weeks. In late August it resumed and Reece attended, changing the float valve. In mid-October, the leak resumed and Reece attended, again replacing the float valve in BOTH cisterns, as th...

Not happy customer. Went to Yatala for a shower bunting. Told to go to Beenleigh store. Get to Beenleigh store and told don't have item. Sold another item only to find out I paid twice the price of the local hardware store price.
I have the feeling that they don't like retail walk-ins and played with me, especially after Beenleigh called Yatala in front of me. Things said and smirks. Happy to stay away.

The toilet seat rocks and there is gap between the seat and pan causing urine to leak. Complained to REECE and they gave two replacement toilet seats but they were also the same. The seat is not sitting evenly both sides. The original seat was chipped in one place and they gave another seat which was worse rocking than the first . So when we complained they gave another seat which is the same. Not very good after sales service from Reece as they had to be chased to get even that far. Toilet is otherwise functional but the design is poor ...

Went to reece for help expecting them to be knowledgeable on simple sink waste fittings. Had diagrams and still sold the wrong sized product. Was told by salesman he didn't know and to get a plumber. It will be Bunnings from now on.

Reece own brand that is very poor quality.

Blankets have nothing on this thing.

Has an unbelievable ability to allow Shi*t to stick to it.

Forget the burnouts in the car park... This is like a logging operation.

Full logs seemingly strapped to the bowl.
...

I ordered a kitchen tap mixer and was advised that it would arrive on a given date. I called two days after the planned date of arrival to find out what was happening and was advised that the tap mixer hadn’t been ordered. When it finally arrived the plumber recommended by Reece did not install the tap mixer properly and flooded my kitchen. I hired a different plumber but then Reece advised that they would fix it so I cancelled my plumber. I ended up spending $1400 and ended up with a broken tap mixer and to date it has not been fixed. Worst customer experience ever.

Agree with the reviewer of the South Melbourne branch and their poor customer service - also their North Melbourne branch has next to nil customer service. Young snobs running the place, no service manners, asking for help like drawing blood from a stone. First guy no clue the second one a bit more of a clue but both made me feel as more of a burden as a customer than someone they were genuinely interested in going out of their way to help. Not a positive experience in the least. They don't deserve a positive recommendation. You want customers - at least pretend to like them.

Was a loyal Reece customer since finishing my apprenticeship as they always looked after my previous boss, however after many price rises and poor product quality switched over to tradelink and samios I am now saving 30% on materials every year

I went 3 times to the shop in Greenacre to purchase a product but in the end they could not provide it although the first time I rang they assured me they had it. I found another plumbing supply and they provided the item first time. I don't recommend Reece plumbing.

Was going to say go see for yourself but don’t , don’t. Go to Richmond only a couple of km away, seriously each time l go there the staff stuff you around they don’t care how long you’re there for , wouldn’t normally write a review but last time visiting inward goods was a joke

Wish I could give 0 star as I got scolded by [name removed] from Reece Armadale when I contacted after the purchase, asking for my tax invoice by items (ATO compliant invoice).

The story was, I made a phone purchase of goods worth nearly $3000. [name removed] was very nice before I made a purchase. After the delivery, I couldn't find a tax invoice in the delivery so I called to request a tax invoice by items. She kept sending me customer orders so I sent her an ATO definition of what tax invoice is. She then sent me the tax invoice with descri...

I just received appalling customer service from one of your stores in Adelaide. I purchased an American Standard Saga sink mixer for $235 from the sales lady [name removed] yesterday to find that it had been fitted previously by a Plumber and returned to the store. The paperwork to show a parts list and breakdown of the tap was not in the box, which notes the paperwork should be left with the customer (if installed by a Plumber) as it featured the parts list in case some are needed. The fittings were in a sandwich bag with part 18 washer missin...

I walked in and asked for a replacement laundry tub overflow, although I couldn't supply the brand as I couldn't see it, I had the broken fitting complete with part number. Well the bloke behind the counter just told me as the law states you must have a waste overflow outlet in your floor so what I had could not be from a laundry tub. I then explained that I removed it and it was definately from the laundry tub but he wouldn't have any of that and new better. I left amused at both his lack of knowledge and ignorance of the fact that they can and do in fact have overflows. Got home put the part number in search and drove to Strathpine and picked up the exact fitting, they had 11 in stock. EX Reece customer now.