Reece Moonee Ponds gave excellent service
I only bought the basic basin top assembly replacement taps so I was certainly not a high end customer but Vic from out the back in the tradies' section was very helpful and even recommended an excellent plumber who put them in for me at a very fair price. Barb from the showroom was helpful too so all in all my experience was the opposite of many reviewers (other stores).
Fabulous service and advice Smeaton Grange near Narellan NSW
Alf in the display area has been very patient and very helpful for over a year of working out bathroom fittings and fixtures providing advice on arranging drains and placement of basins, showers and toilets and researching items for a disabled bathroom. Even exchanging a bath outlet which wasn't going to work with the bath purchased. Highly recommended.
Great customer service at Reece Rozelle!
Most people, understandably, post a comment when things go wrong but I am posting to acknowledge Reece Rozelle's great customer service. I enquired about replacing a Methven shower head purchased 10 years ago under lifetime warranty provisions, but couldn't find proof of purchase. The lovely Rosanna thoroughly scoured the records for me and, although that took some time, she was happy to keep searching for a resolution. I now have a replacement shower head (thanks to Methven, too) and feel like a valued customer - so rare to find that level of service these days.
Went into Reece Plumbing Morwell , on a Saturday morning , and would like to say how helpful the young girl working was. We were looking for a kitchen tap and she went through the different options. They didn't have the one we needed in stock and she went out of her way to research what else would suit our needs. Even though we didn't buy on this occasion she was still very polite and obliging , will definitely go back to Reece Morwell for any other plumbing needs.
Great advice & customer service from Torquay branch
I am pleased to say that my dealings with staff at Reece in Torquay and particularly the manager Leigh has always gone far beyond my expectations. It's hard now days to get good customer service let alone the level that these guys provide. I am always treated as important and helped with great enthusiasm no matter how small my problem is. They even helped me find tradespeople that could do some jobs for me on different projects. I will always recommend Reece and in particular the Torquay branch. Keep up the great work guys I will be a long term customer.
Couldn't be happier
The team at Reece Woolloongabba are very helpful, polite, friendly and professional as well as offer and recommend a good choice of products. They helped me out both over the phone and in person, and on each occasion they delivered a high quality of customer service. They have my ongoing business.
Nothing was a problem and the prices were better than another local provider.
You get what you pay for
my wife dragged me to Reece. didn't understand why I need to buy items that I can get in Bunnings for much cheaper. we renovated the bathroom and bought many items. we bought top of the range items. wasn't cheap!
that was in 2009. I was happy most of the products have a very long warranty up to 15 years. I am not the handy man type so I am happy to pay a little bit more to have a person fitting and fixing.
since then I had 3 warranty jobs for 3 items. all made by different companies.
every time I rang Reece the issue was resolved in the...same week! two item were shipped to us in 2 days(items that even i can fit) and one item that required repair this week was repaired for free by a plumber that was sent 2 days after I rang. I can see why German products are top quality. the service in the shop was great, no pressure and the sales person answered all the questions we had, and we had a lot. I guess the service is really depends on which shop you go to.
Excellent service and products
We refitted 2 bathrooms and bought new sinks and toilets etc from Reece at Mosman NSW. We found the service to be great and they were very happy to provide advice. When it came to installation they recommended a plumber for us and this person did an efficient and quick job. Knowing how most plumbers overcharge we were pleasantly surprised at how reasonable he was.
Good service, excellent products, pleasant people to deal with
The experience I had when I went into our local Moe Reece store was excellent... The guy who helped us sort out our heater problem could not have done enough to help us. He had our new heater sorted out in a matter of a couple of hours. I could not have been happier with his service:)
He sorted our problem out quickly
i needed to get quotes for bathroom fixtures. the sales assistance was well presented and had a good knowledge of products in the store. i needed to find a product that was not available and he went out of his way to find me the product I was looking for .
reliable, efficent, products displayed easily for viewing, staff knew their products
Wonderful service, just what I was looking for
I went into Reece just after having a terrible experience at another Brisbane based bathroom retailer. I wasn't expecting much and thought that like the previous place I had visited I would not be served. To my surprise I was greeted at the door and offered a coffee straight away as I settled into my shopping experience. The staff were friendly without being over the top and were sympathetic towards my budget restraints without being upfront in asking what my budget was which can be confronting and off putting to people. The staff worked as a t...eam even though I was assigned to one consultant who even though he didn't know the answers to all the questions I asked he wasn't afraid to ask his co workers for help which I found endearing. I walked away with a comprehensive quote and brochures and specs on everything that I needed. I will always recommend my friends to the staff at Reece bathroom life it was one of the best and most helpful shopping experiences I have had. Friendly staff, knowledgeable, great experience.
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