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We purchased a Posh Solus showerhead within the past 2 years. Cost of $99. Failed and was not repairable. Cannot locate our receipt. It is the second showerhead we have had whilst living in our home for 27 years and only lasted that short time.
I would not recommend this brand of shower head - it is exclusive to Reece's.
Upon entering the store we eventually were asked what we wanted from a lady behind a desk, no getting up to serve us, after lots of sighs and 'so' eventually she found something on a computer, not sure about price or availability then makes a very awkward and long phone call to tell us not available etc etc....so we go to the very next store walk in get directed to the product and buy it immediately ...such a different experience avoid Reece at all costs
Bought a Rinnai B26 gas hot water system. when the plumber came to install it, there were parts missing. Reece tried to wriggle out of responsibility by claiming I had lost them. My fault the unit wasn’t packaged properly is it ?? Ended up having to make 2 wasted trips to chase parts that should have been in the box in the first place. Manager was rude and unhelpful to.
Great follow up
I purchased a Johnson Suisse product from Reece recently and it was incorrectly coded on the Johnson Suisse website. I received the wrong product and Johnson Suisse would take no responsibility for their mistake and refused to exchange the product. Reece ordered a new one for me without any argument. Good job Matt at Thornleigh !!!
I ordered a toilet through the website. Weeks past and I heard nothing about my order. I called the store and it took them a while to locate my order, when they found it I was told "we are product testing this item". What nonsense! I was then told it would arrive next week. I waited another week and still no delivery! I called again and again they couldn't find my order. I asked them to cancel the order but was told I'd have to come in to the store to get the refund. I was never at any point offered an apology and when I went in store they were indifferent. You lose Reece: i just ordered $8000 of bathroom products elsewhere.
Reece or FLEECE
While the staff have been helpful, their prices are outrageous.
Recent purchases were later found to be twice as much as their local competitor. When I questioned a salesman about the difference, he suggested the competitors products must be imported. It turned out that they were from the same suppliers (labels and packaging etc)
I guess I'm yet another customer who's been well and truly "FLEECED".
Definitely no fair go at this Aussie establishment.
- Verified customer
Great service, fast delivery.. nice products!
Outstanding service from Michelle at Reece, Narre Warren! We are renovating three bathrooms.. I ordered lots of goodies yesterday over the phone and received everything, delivered to my home, same day! I was so happy with the service I received in the morning (delivery by lunchtime) that I rang back in the afternoon and placed another order.. got it a few hours later. Beautiful products too! Thank you Michelle, I will always come back to your store.
Bad attitude galore, should be the new name for Reece
Went to Reece Coffs Harbour a year ago and had attitude and not very friendly, went in again a couple of weeks ago, same story bad attitude and very un helpful, and again this week.
So three strikes your out!
Must say they were very helpful to the tradies
Coming in who we're spending a fortune.
Went to Reece for advice on choice of fittings and furniture for my bathroom, thinking they would be competitive on price but they were double, sometimes triple the price to be found elsewhere. A chipboard vanity $2500, shaving cabinet $1200, tap fittings well above the price of their competitors! All in all I feel ripped off. A valuable lesson was learnt; Compare all prices
Very unpleasant experience and not for the first time.
REECE - Tolley Road - After being ignored for a while, the person behind the counter pretended that he can not understand what I want, once I raised my voice and asked if he has a problem understanding English he started looking into the computer at the end he charged 87 AUD for a piece of plastic that I could get for 10 AUD online - same item in UK is around 4 pounds.
Horrible Customer Support
I visited Reece Klemzig SA today based on a referral from my plumber to seek all the information needed for a full stormwater system for my house. As soon as I stepped into the store 3 staff members behind the counter checked me out in a very hostile way and I was completely ignored for like 2 minutes and 2 of them kept chatting to each other and neglecting the fact that I am standing right in front of them! The guy finally said hi and kept chatting with the girl again! I was like super surprised with the attitude anyways I explained to him tha...t I was told on the phone on Monday to stop by and show my building plan and someone will help me out with the prices and all the parts needed for the build. He immediately answered me back, no we don't do that and I can't do anything for you! silence for 5 seconds (thinking in my head what about the lady that I spoke with her over the phone). So, I added I've got a plan with all the necessary information, all I want is an estimate how much will it cost and if you have any other higher options than the ones mentioned in the plan that would be great. He gave me a very fierce look and told me to find a plumber and talk to him and this is not the right place to ask for those questions!!! So, I answered him that is exactly what I did my plumber referred me to come here. He became very nervous and asked the lady that he was chatting with her when I entered do we do that here and she replied back no we are not trained to do that!!! First of all, I am not asking them to donate the stormwater system for FREE. I visited them as per the recommendation from my plumber and I was going to pay cash and was looking for the best options to upgrade the plan to the best option available. In addition, I couldn't believe the condescending tone that was used while communicating with me, was it really necessary. I will never ever step a foot in any reece store whatsoever and if they were the last supplier on Earth to provide the parts I will never deal with them and will make sure to that all my friends who are building to stay away from them. I strongly believe in the word of mouth. I am not going to recommend or point out that they need to improve their skills when dealing with customers or any other opportunities that can improve them because I truly don't care. I am simply providing my feedback so that potential buyers beware and stay away from them.
Poor customer relations
Do not go to Reece Melton, Victoria. I bought an extension washing machine outlet hose, their sales person opened the package to ensure the right clamps were provided. After a bit of modification to the existing hose I found I did not need the new one. When I returned and asking for a refund they advised because of the opened package they will not issue a refund. No wonder people go to Bunnings.
Great customer satisfaction Reece (I think not) I'm building a house later this year, guess what, you have just lost another customer for a considerable spend on my part.
I bought 12 copper fittings at Reece at Rutherford and they wanted $164.97 for the 12 fittings, I then went to eagles plumbing 100 meters down the road bought the exact same 12 copper fittings and there price was $63.22 that's over $100 difference for the same copper fittings, so don't ever go to Reece at Rutherford to buy your copper fittings.
Just made the mistake of thinking i might get some help from the plumbing dept at sumner park. What a joke! Arrogant old tool behind the counter needs to find a new job. No helpful advice & obviously i must have interrupted his personal time, could not have been more uninterested. Too long in one job i think.
Poor Service & Attitude
I visited this store on Monday to purchase a replacement Showerco chrome waste for my shower and I was met with poor customer service and attitude. I asked to see the manager but I was told that he was out collecting his children so I told the customer service representative about the issue as the shower was purchased through Reece approximately 2 years ago and this was the second time that this had happened...so much for a warranty. The rep phoned up and said that it would cost approximately $56.00 and that was for the waste as I couldn't possibly just buy the chrome part and he said just take off the chrome part and use it and that it would probably go again in 12 months. So much for quality assurance and service.
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