Do not purchase from this company
I waited for 6 months for delivery of my $2500 disability scooter from Reef Bikes. On the first occasion when it was used to journey to the shops it stopped after 150m with a grinding sound from the motor. Since then it has been unusable. As it is still under warranty I have made numerous inquiries to Reef Bikes including, eventually, through consumer affairs. They refuse to acknowledge their written warranty and do not reply to my emails. Do not trust this company.
Yes these are e bikes
Well ,it did take a very long time to get the bikes I got one bike within about two months, but the other one it took about 7 months to arrive. I have also ordered and payed for a bike gps and it didn’t arrive at all. ( $300) they don’t answer my email anymore.... any way don’t hold your breath.....
- Verified customer
Worst online purchase ever
Waited over 2mths for delivery of a $2500 electric bike. After waiting 1 mth, I called to ask where my bike is?
I received a half hearted answer from the disinterested owner of ' at least a couple of weeks' (it was another 5 weeks before my bike arrived) & there was zero concern or responsibility regarding the estimated date of delivery they had originally quoted.
The lack of concern, the attitude of the owner & the lack of any sort of customer service was shocking.
Once they have your money they just dont care about you. Reef bikes is hap...py for you to wait months if need be, because it appears Reef bikes is selling stock in advance that they dont have or have even ordered from China yet. If this is the attitude directly after theyve processed my payment, I have zero faith or confidence of receiving any warranty support should the bike have any issues in the future. I truly regret dealing with Reef bikes its been a nightmare purchase that has gone on for months.
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