Going out of business soon?
It seems that their service is going downhill fast, with channels disappearing, constant freezing as well as the constant buffering.
This started happening around Christmas of 2021 with a lot of my family and friends in different places and with varied internet connection methods. Every time someone calls the Sydney number of support is told that they should buy a new box, even when the box in question is less than a month old!
No real support, offering discounts and pushing sales very hard are not very good signs. Family and friends, with and without smart TVs, have found a couple of much better alternatives, that provide both sales AND support, and are interested in their customers FOR THE LONG HAUL. I will join one of them too.
Purchased in March 2020 for $350.
This is terrible. Can't use it at all.
Don't go for the new box.
It's not working whatever you do. You can't return it or replace it. Very bad customer service.
It's just another way to collect money without giving any service.
Purchased in December 2021 for $129.
Avoid Like The Plague
In a recent dealing with them, I could not help but feel that they are trying to hide things from customers. The person I was dealing with was from Accounts, not Tech support. He got very aggressive when I questioned the way they run their business. I even saved the string of more than 10 E-mails back and forth, and am very surprised at what was actually put in writing!
For instance, they are a registered local Australian business with an ABN (31 162 677 081) and a registered local Australian company with an ACN (162 677 081) since March the 5t...
Purchased in January 2022 at Reelplay for $259.65.
Not worth a cent, cant see anything most of time buffering, though internet is strong, my laptop, mobile, printer, tablet all working wifi perfectly, they sent new box but the remote control does not work at all, promised new one never arrived. Already cancelled two contracts, and once this is over will not renew, very bad service, no support, once paid then forget about any kind of assistance or replacements.
Purchased in August 2018.
The box must come from MARS
If you want to order a box regardless it stating on their website it will be sent express post in 3-4 days , don’t expect to get your box before 2 months at least. Customer service doesn’t exist. They respond to your enquires by being sarcastic and blaming others rather then being empathetic and listening to the feedback to improve their business practices. Don’t stress yourself going with these guys pick another provider.
Purchased in November 2021 for $389.
Do Not Subscribe To Reelplay
Worst customer support on earth.
If you want support for technical assistance you will hit the wall especially if it was [Name Removed]
All what they care about is your money.
They blocked my box for 3 months
Don't Buy it. It's not working
I purchased their Italian TV programs before Xmas last year (2020). After some initial glitches, ReelPlay seemed to be working fairly well. The those glitches (i.e., interruptions of displayed shows in mid sentences with frozen images) became ever more frequent. Finally in the last week, it has become almost impossible to watch any show because of frozen broadcast every a few seconds of viewing. I would like to add that only recently, I ventured to renew my subscription for another 6 months, to April 2021.
Clearly, I will not renew my sub any further, unless there would be a very marked improvement in ReelPlay broadcasting. Our NBN speed is about 41-59 mb/sec
Purchased in December 2020.
Slow does not respond at all
Don’t buy this scam , slow and poor even with 100mb per second nbn . Does not connection well with wifi or Ethernet . I am really disappointed . I selected the Italian package
Purchased in August 2021 for $180.
Just what we wanted!
At last we found the perfect streaming platform that’s easy to use . We only get 28mb download speeds on the NBN and it still works perfectly.
Thank you for the opportunity to keep in touch with our homeland.
Purchased in January 2020 for $421.15.
Poor customer service. FInd another provider if possible
I purchased a remote from their website, only to find out I could have bought from the reseller in my area. No one from Reelplay told me that i have access to a reseller, instead, they took advantage of the situation and sold me the remote. I had to also pay an additional $25 for shipping since the remote is coming from wherever to Canada. When I try speaking to customer support, no one is helpful. They are argumentative and focused on being right rather than helping.
Purchased in February 2021 for $75.
Very bad service
Bad service.. and 3 other friends are having the same problems i’m having. Barry from customer service is the worst, not helpful and very rude in his messages. Wont renew for sure.
bad service and hard to get hold of anyone. I rather be able to talk to someone than chat. tenico support possible you iternet bushit MY INTRNET SPEED 50MS. Upgraded to the new box ?????? and I can’t go forward or rewind anymore and I wouldn’t recommend it anyone.
Customer service Appalling to say the very least!
Cant call a number they don't work on weekends as trying to renew and wont accept payments everything on our part has been TRIPLED CHECKED. Do not use this company!!!!
Not happy at all for what I am paying!!!!!!
I have had reelplay for the past 4 years and now the service has become worst of the worst .... where are you located? China?????? pull up your socks and give a better view of the channels or just give up ... I will not renew mine thats for sure!!!!!!!
Not happy at all .
Very bad service and hard to get hold of anyone. I rather be able to talk to someone than chat. Upgraded to the new box and I can’t go forward or rewind anymore and cannot get help from anyone.
I wouldn’t recommend it anyone.
Questions & Answers
With your reel play box Italian box do you buy out right or a plan
I was chatting 3 hours ago regarding hd 220 receiver .the box I'd....
Can u please find if my registered been accepted or not ,because every time the receiver download up 10 - 18 % then stopping
So tell me what I have to do .....it's too much headache..
Hi I received msg when I open my reel play it is no longer supported this device what should I do
i need your office to reload my hd110 receiver asap ,for 10 days my reciver it need the new hd 220 and i already paid ..invoice no.9712 but your office said there is some delay untill november
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