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Refsworld

Refsworld

2.7 from 22 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (4)
  • Return Claim MadeYes (0) · No (3)
  • Shipping
    2.8 (4)
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Jorgen M

Jorgen MSydney, NSW

Excellent Service

published

I have ordered from Refsworld 5 times and on all 5 occasions haven’t been disappointed. When approaching Harry always responsive and gives you the honest truth. I don’t understand the other complaints.

Product Quality
Incentivised ReviewNo

False promises and incomplete delivery

published
Shipping
Incentivised ReviewNo
Stephen Hourigan

Stephen HouriganSydney, NSW

Next level refereeing enabler!

published

I just purchased the RefsWorld 3-user Comms set. Having trialed it throughout the season, it’s a game changer for all 3 officials.
Great service, great price and importantly, a referee-understanding proprietor (Harry). Give yourself every on-field advantage!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Shipped late, still charged for express postage

published

Ordered with express postage, not shipped for a week... Arrived 10 days after ordering. Was a week delay in shipping without any explanation or refund.
Customer service responded with claim that customers were notified. They were not.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

Part delivery not arrived 5weeks after ordering and 3 messages 2contact refsworld and obviously lied 2get me offphone

published

Part delivery not turned up!
Contacted 3 times - first time thanked me for not complaining publically! And promises of getting it! 5 weeks on I still don’t have the missing gear missing 10pack double sided match cards

Product Quality
Shipping
Incentivised ReviewNo

Great Ref Gear

published

Great Ref Gear, only reason to not give five stars is due to order being complete online for a week but not receiving tracking information email even after two follow up web chats & phone calls, still never received the tracking info until Australia Post sent me an email saying my parcel is arriving today. Apart from that would use them again.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Brandon

BrandonAustralia

Great products and service

published

I have made multiple purchases, the main one being for the all weather notebook (which is by far the best notebook a referee could use). Along with the purchase of many other items, and not once have i had to email or call to check where my items are. Delivery has always been either before or when expected and the items are just as listed.

Ultimately, Refsworld provides me with all the required tools i need for refereeing my games. Its also great to see them releasing new products all the time.

Phil

PhilDublin

  • Verified customer

Non delivery

published

Ordered a kit and some accessories almost 2 months ago and still have not received my order, I've sent 3 unanswered emails and have heard absolutely nothing back from them.

No communication and no customer service at all

published

I had ordered Referees gear on the 10th of August 2018 via their website but I still haven't received my order. No one is replying to my email or answering the phone. They acknowledged my order placement and took my money but have not delivered the ordered things. How can this Company do business without any communication or customer service? Is this a legitmate Company or a fraudulent one?

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Judy Mac

Judy MacBrisbane

  • 2 reviews
  • Verified customer

Good Old Fashioned Service ......

published

A query regarding a product and purchase was expeditiously and courteously rectified. Excellent communication and problem solving ensued. Professionalism not often afforded in our modern retail world.

Good product range

published
Doug

DougPalmwoods

  • 4 reviews
  • 4 likes

Very slow delivery

published
Jack S

Jack SNewcastle

Very Good Customer Service and Very Approachable

published

I have now purchased Five different items off Refsworld. The last time I ordered items the parcel had not arrived arrived a week after I had purchased my items. I rang the phone number from the website and my phone called was answered, I was greeted by a friendly and very approachable man called Harry who was more than happy to help with my order. He was very apologetic and he insisted on sending my order through express post. I told me that my order would be at my home in two days. I understand things get stuck in transit and I am very happy with the way that Refsworld has dealt with this issue and I will definitely be shopping there again and I recommend others do the same.

Unbelieveable

published

I Ordered a few items one week and got them promptly, made another order days later, its now been 3 months and haven't gotten my items i ordered, they are shocking with communication!!!! they said after the 3 months oh we wil pay you a refund in your account, its been another 3 weeks and no refund, this is why im posting here, do not buy form this site!!! just head over to Ausref! they got my items to me like promised!!
Absolutely shocking and appalling

Lu

LuSydney

Not one problem with my delivery or products

published

Reading the reviews, I was afraid of putting my order in. But after a few days, I decided to give it a go...
My order was promptly dispatched and reached me within two days with everything that I had ordered. I also don't know what the problem is...

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Do not buy from them!

published

I made an order online. They claim to deliver the goods within 3 working days. 15 working days, several emails and unanswered calls later I get a phone call telling me they never had my size, "forgot" to inform me and give me a refund. They apologised and offered a full refund which will apparently be deposited today. I have a feeling I'm going to have to chase them up again. DO NOT make an order with them!

I can't Understand what all of the negativity is about

published

What a shocker!!!

published

I have waited several weeks for my order and was even assessed in a recent game by the owner of the business and he assured me my order would be prompt.................that didn't happen!!

The most frustrating thing is, he appears to have plenty of time for social media Facebook updates but cant respond to a simple text call, or even email.

DO NOT WASTE YOUR MONEY ON THIS BUSINESS!!!!!
Website was good
Everything else

Very Poor

published

Ordered equipment 2 months ago, and has not turned up. Emails, texts and calls to the business are ignored. Finally gave up and lodged a claim with Paypal. After searching the net, it seems my experience is not atypical. Slow/non-existent delivery and poor communication is the norm. In short, go elsewhere.
Nothing
Poor Communication. Won't receive gear.

Kate

KateMelbourne

Absolutely shocking!!!

published

Never ever order with them! It's been 4 months and still haven't received product or refund. They do not answer phone calls or e-mails. They refuse to give a refund. I have heard this is true for many cases so save yourself the hassle and don't bother. They are a horribly dysfunctional company
Nothing
Everything

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