False promises and incomplete delivery
Submitted and paid for order in February 2020. Didn't hear anything for weeks despite multiple contact attempts via mail, website, phone, and sms. Finally got through and lots of excuses later I was promised it would be posted within a couple of days but that didn't actually happen until about 2 weeks later. When I finally received the delivery, it was incomplete and not all the items were delivered. I submitted a dispute on via the website but nothing ever happened with this. No idea if the owner actually even look at these....
In late June (...or early July) I met the owner in person, and he brushed off my concerns with his usual promises stating the item had "just" arrived and it would be shipped either "tomorrow or the day after" but it's now mid August and I still have not seen or heard anything, despite submitting another dispute on the website and sending mails. Nothing but empty promises again and again. I have given up and will never buy anything from this company/website again.
Next level refereeing enabler!
I just purchased the RefsWorld 3-user Comms set. Having trialed it throughout the season, it’s a game changer for all 3 officials.
Great service, great price and importantly, a referee-understanding proprietor (Harry). Give yourself every on-field advantage!
Shipped late, still charged for express postage
Ordered with express postage, not shipped for a week... Arrived 10 days after ordering. Was a week delay in shipping without any explanation or refund.
Customer service responded with claim that customers were notified. They were not.
- Verified customer
Part delivery not arrived 5weeks after ordering and 3 messages 2contact refsworld and obviously lied 2get me offphone
Part delivery not turned up!
Contacted 3 times - first time thanked me for not complaining publically! And promises of getting it! 5 weeks on I still don’t have the missing gear missing 10pack double sided match cards
Great Ref Gear
Great Ref Gear, only reason to not give five stars is due to order being complete online for a week but not receiving tracking information email even after two follow up web chats & phone calls, still never received the tracking info until Australia Post sent me an email saying my parcel is arriving today. Apart from that would use them again.
Great products and service
I have made multiple purchases, the main one being for the all weather notebook (which is by far the best notebook a referee could use). Along with the purchase of many other items, and not once have i had to email or call to check where my items are. Delivery has always been either before or when expected and the items are just as listed.
Ultimately, Refsworld provides me with all the required tools i need for refereeing my games. Its also great to see them releasing new products all the time.
No communication and no customer service at all
I had ordered Referees gear on the 10th of August 2018 via their website but I still haven't received my order. No one is replying to my email or answering the phone. They acknowledged my order placement and took my money but have not delivered the ordered things. How can this Company do business without any communication or customer service? Is this a legitmate Company or a fraudulent one?
Good product range
They have a great range of products at very competitive pricing. I received the products I ordered very quickly and I was very happy.
Until I noticed that they had given me the wrong thing for one of the items I ordered. I ordered their red and yellow card set yet I received their large red and yellow card set, which doesn't fit in the pockets of the uniform I had to use for my next game. No big deal, right? Except for the fact that their policy states that to replace my product with the one I actually ordered, I have to send them back the it...
Very slow delivery
Have purchased from Refsworld in the past with mixed results ranging from prompt delivery to no delivery at all. Tried them again this year. Ordered just over $50 worth of gear in early February with free postage. Waited a few weeks and nothing arrived. Wasn't sure if it was Refsworld's fault or Aust Post. Finally sent 2 emails which were both ignored. In desperation then rang but was not answered. After all that and just prior to going through Paypal to get a refund, sent a text which was surprisingly answered within an hour apologising for th...e delay and being told that the goods would be posted within 2-3 days. They arrived a couple days later sent Express Post! Took well over a month from ordering for things to turn up. Very poor communication and customer service.
Very Good Customer Service and Very Approachable
I have now purchased Five different items off Refsworld. The last time I ordered items the parcel had not arrived arrived a week after I had purchased my items. I rang the phone number from the website and my phone called was answered, I was greeted by a friendly and very approachable man called Harry who was more than happy to help with my order. He was very apologetic and he insisted on sending my order through express post. I told me that my order would be at my home in two days. I understand things get stuck in transit and I am very happy with the way that Refsworld has dealt with this issue and I will definitely be shopping there again and I recommend others do the same.
I Ordered a few items one week and got them promptly, made another order days later, its now been 3 months and haven't gotten my items i ordered, they are shocking with communication!!!! they said after the 3 months oh we wil pay you a refund in your account, its been another 3 weeks and no refund, this is why im posting here, do not buy form this site!!! just head over to Ausref! they got my items to me like promised!!
Absolutely shocking and appalling
Not one problem with my delivery or products
Reading the reviews, I was afraid of putting my order in. But after a few days, I decided to give it a go...
My order was promptly dispatched and reached me within two days with everything that I had ordered. I also don't know what the problem is...
Do not buy from them!
I made an order online. They claim to deliver the goods within 3 working days. 15 working days, several emails and unanswered calls later I get a phone call telling me they never had my size, "forgot" to inform me and give me a refund. They apologised and offered a full refund which will apparently be deposited today. I have a feeling I'm going to have to chase them up again. DO NOT make an order with them!
I can't Understand what all of the negativity is about
***DISCLAIMER: I AM NOT BEING PAID IN ANY WAY/SHAPE/FORM FOR MY FEEDBACK***
I have placed multiple orders with refsworld and generally they have been without a hitch, and any times where there has been a hitch, Hary Milas has gone out of his way to offer great customer service to me. As an actual example, in an ordeer, there were whistles not in the postal bag but it clearly indicated on the packing slip that the whistles were on back order along with an ETA until Hary received them, AND there was also an offer of a refund if I wanted that i...n preference to waiting for the whistles to arrive. What else can he do??? I think that some people are unfairly bagging Hary here, nobody is perfect and he does only try his best to offer the best service and best range at the lowest prices. SUPPORT AUSTRALIAN OWNED AND OPERATED BUSINESSES Low Pricing, had stuff suitable for Field Hockey Referees Sometimes for certain "basic" products you may be waiting for "back ordering" but in their defence I was ordering gold whistles
What a shocker!!!
I have waited several weeks for my order and was even assessed in a recent game by the owner of the business and he assured me my order would be prompt.................that didn't happen!!
The most frustrating thing is, he appears to have plenty of time for social media Facebook updates but cant respond to a simple text call, or even email.
DO NOT WASTE YOUR MONEY ON THIS BUSINESS!!!!!
Website was good
Ordered equipment 2 months ago, and has not turned up. Emails, texts and calls to the business are ignored. Finally gave up and lodged a claim with Paypal. After searching the net, it seems my experience is not atypical. Slow/non-existent delivery and poor communication is the norm. In short, go elsewhere.
Poor Communication. Won't receive gear.
Never ever order with them! It's been 4 months and still haven't received product or refund. They do not answer phone calls or e-mails. They refuse to give a refund. I have heard this is true for many cases so save yourself the hassle and don't bother. They are a horribly dysfunctional company
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