So happy i made this choice
Nice big store with lots to choose from. Service was friendly and professional, and didnt feel pressured or rushed into a decision. We did not have to assemble bed it was done for us, and the old one taken away. I recommend Regal to my friends, and like their policy of return.
Disappointed with the product & the quality. Less than a year since we bought the mattress, with two replacements already and now the mattress has started to dip (even after picking the firm one), causing body pains to my wife. On the contrary, the customer service at the store was great. Wonderful staff and store managers. I would never recommend the product to anyone.
A wonky start but a happy ending!
My friend and I hadn’t planned on buying new mattresses on that particular day but walking past the Churchill Road store noticed a stocktaking sale was on so took advantage of the bargains. Chhean, the manager was very helpful without being pushy and we both bought mattresses. Mine was a queen size Spinal Care Plush. I was not able to be home on the day they delivered in my area so the mattress was left near my door. When I put the mattress on the bed I noticed it had a rather large lump in it. I rang the shop and spoke with Cameron who said th...at happens with pillow tops and it would flatten out once laid flat but if it didn’t to get back to him. It did flattten. But it felt much softer than the one in the showroom and I noticed that it was labeled “compatible with adjustable beds” I was concerned that that would mean something had to be compromised in order to make it flexible. The mattress was so soft I disappeared into the middle of it and for the next three nights had THE most uncomfortable nights’ sleep, woke up with backache and ended up on my old mattress. I went into the store on Monday to address my concerns about my purchase and was most impressed with Cameron who listened to my problems and did not hesitate for a moment to find a solution for me, arranging for my mattress to be picked up two days later and checked out the other stores to find an older model that was not adjustable compatible to replace it. This story has a happy ending - I have slept like a baby ever since and love my new mattress!
Highest quality without the fluff
Great service and top quality mattresses. Best in Australia! Chhean Horn and Rishi Chadha has always been welcoming and takes the time to listen. Greeted with a smile and offered tea/coffee as soon as I step through the door. Amazing experience all round.
Rishi the sales person was very knowledgeable and not at all pushy, he demonstrated all the features and recomended certain mattresses to suit our needs. After laying on several different mattresses we ended up choosing the wellness indulgence firm mattress. I highly recommended Regal Sleep solutions if you are suffering a bad back and want great customer service.
Too good to be true!
We recently bought a Queen Mattress and are very happy with the product and the service. Excellent customer service! Both Rishi and Chhean at Churchill store are friendly and helpful and they listen to what your requirements are before recommending anything. What we liked was that no one from the store is pushy or forces you to buy something. Rishi helped us make an informed decision and we bought a queen mattress. Really helped with my wife's back issue. Also recommended to a friend and even he bought a queen mattress from there. Would recommend this store to everyone anytime!
- Verified customer
Excellent shopping experience Rishi inspires confidence in your product thankyou
Rishi knew the product
Was very personable
Enjoyed my shopping experience
looking forward to enjoying proper support for my neck and hip which is suffering at present
I appreciated my Physio’s recommendation
- Verified customer
Good salesmen, Good mattress
I went in with a budget quite low for a mattress but Rishi somehow get me to buy a $2000 queen size mattress. He is a good salesman while is very honest at the same time.
The mattress itself is good, firm and not bouncing like my previous one. Definitely better for your back than the old traditional spring mattress. The memory foam pillow is also great for your neck.
- Verified customer
The best mattress I have purchased in almost 38 years!
After a referral from my physiotherapist, Rishi contacted me and an appointment was made to visit the Churchill store. During my visit, my health issues were discussed (sleep apnoea, weight etc) and all support levels of mattresses were tried. After my selection was made, I went back to the lower level to compare the difference, I was convinced I had made the right choice. Here it is 3 months later and I have not regretted my purchase at all. Thank you Rishi and the Regal Sleep team for a fantastic mattress.
I couldnt fault there customer service
Thanks to Chean for helping me choose the right mattress for my bad back today, very easy to get along with and made the process painless
October 6th 2018 Update: a world of difference
i came from a $400 mattress to the byron bay mattress, ive now had this for 2 months and i went from having back pains and struggling to fall asleep to now having no back pain and instantly falling asleep, no regrets in buying this mattress
Customer service was outstanding very helpful easy to get along with, delivery was quick and on time
- Verified customer
Great customer service, Best matress ever.
The staff at the Churchill Regal store are great. They are very knowledgeable of the products and very helpful. My husband and I look forward to going to bed to sleep now. The mattress has made a big change for the better in our sleep and our bodies feels so much better for it. Thank you for all the great service and product.
Great service, great mattress
Recently got a new mattress from regal sleep solutions on Churchill road, Adelaide. Fantastic service and a great price, the staff were most helpful,professional and provided a quick turn around on the product. Not to mention the mattress is top notch. Highly recommended.
Great for all ages!
Recently moved our little one from his converted cot/bed into his big boy bed and got his single bed from regal. The team here are incredible! Customer service is obviously very important to them and they are so very helpful. Rishi and Laura got us a great deal. Can't recommend the store and its staff enough!
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