Great service and advice
Anthony was extremely helpful in providing excellent knowledge and sound advice for the purchase of our new mattress. Delivery was prompt and at the time advised. Would highly recommend regal solutions.
- Verified customer
Excellent Customer Service
I have a posture issue which I'm trying to rectify. I was advised to visit Regal Sleep Solutions (Brighton East) to get customized pillow support.
The customer support I received in finding the right pillow is honestly unparalleled. As a surprising bonus I was shown how to improve my sleep positioning. I can't express enough what a relief it was to receive such expert advice.
Thank you, so much, Janine.
A no brainer!
Booked a VIP mattress fitting and had a wonderful experience. Was assessed on my posture and sleeping patterns to find the perfect mattress. Didn't feel rushed or pressured to buy, felt like someone they wanted to look after. Instant sale to my complete surprise! Thanks for your time.
The perfect place to buy a bed
Visited the Brighton store a week ago and within a minute of being greeted by Janine I knew I had come to the right place. Her ability to focus solely on my needs enabled a swift and correct decision to be made. Highly recommend.
Fantastic service, delivery and bed
I purchased a mattress from the Brighton East Regal Store while there was a sale on. I got a great bedding bundle, I was given the option to choose the colour of the base, how many draws i wanted and where i wanted them to be located in the base.
I was served by the store manager Anthony, who gave me excellent advice while I was testing the beds.
I chose to go with a firm bed after the advice given as it felt relaxing after testing between medium and firm.
I decided not to go with my original choice of medium bed as the advice given was to ...have your body a aligned as possible while being comfortable as it supports your back better long term. For me while medium felt comfortable as a sleeper who is a stomach, side and back sleeper it didn't help my back due to sinking and my back slouching. The only downside i had was that the store system was down and the order had to made and sent through fax back to the store from a call through to head office. Otherwise i had a n excellent experience. The drivers also came exactly at the time i was told when i purchased my bed and were excellent they got the bed in my house and assembled within 15 minutes of arriving.
Great Service, Great advice and Great Bed
Went to the store to get advice on a new Queen bed and had wonderful service and advice on what would best suit our needs. Janine asked us a lot of questions about what we were looking for, whether we had any back problems etc and then showed us the way the different mattresses are made. We then tried out several beds for over an hour and there was no pressure to buy during the time. Once we decided what would best suit our needs Janine confirmed that our purchase was what would be best for our sleeping habits. Since the bed was delivered as agreed and set up some 7 days ago we could not be happier with our purchase to date and it is good to know that if we are unhappy with the mattress over the next 12 months we are able to change it.
Good service but disappointed in the mattress
We purchased a king size mattress a few years ago. It has 5 zones and as such being a short person ( I’m 5 ft 1”I could not get the zones to fit in to my body. I found it uncomfortable.
We persevered for 2 years with the mattress as my husband found he slept alright on it.
We went on holidays for 3 weeks and when I came back every morning I woke up feeling like I needed to go to bed, my body was exhausted from the bed and not sleeping comfortably on it.
We have put it in the spare bedroom for visitors & purchased a mattress from somewhere else.
Holiday house beds: great quality for a pretty good price
Anthony was very patient as he helped us find the perfect mattresses for our family. He knows the range of products well. The mattresses and bed bases are great quality. We are happy customers once again.
Very happy customer!
The store has a great range, are well priced and the staff are so friendly. Anthony was excellent, helping me choose the perfect mattress and supportive pillow. It was delivered quickly too!
Exceptional service by Janine Richards! Been searching for a suitable mattress for years. After paying heaps and purchasing one from elsewhere that did not live to expectation and worsen my situation, I finally found one that suited me for my neck,lumbar and hip issue from Regal. Janine was not pushy to sell but was genuinely helpful and sincere. Janine understands my neck and back issue and provided me product knowledge of what mattress suits me best. Walking in to this Brighton East store and speaking to her is like speaking to your family. She even went all the way to help me load and Tetris fit into my car! Highly recommended anyone who needs good service and advise to get the right mattress here! Thank you, Janine!
Great knowledagble service without being pushy!
We have visited the brighton east store on two occasions now, simply because after the first time we needed time to think about our future purchase. Both times Dave Hughes has been very helpful, patient, knowledgeable and not pushy with his service. Happy that we finally purchased our mattress and we would consider going back in the future.
Helpful and knowledgeable staff
Was really happy and satisfied with the help offered by Janine and Shara. Very knowledgeable, patient and hospitable. Took the time to help us with our needs. Their help and time was very appreciated.
As a retail experience should be
My experience at the Brighton store was as good as I could have asked for. Not only was Dave extremely knowledgeable about the product options, he displayed extreme generosity, giving me a beyond reasonable price all while not being the slightest bit pushy which was greatly appreciated. Wouldn’t shop for a mattress anywhere else ever again.
- Verified customer
My most fond and memorable purchase experience!
Rarely see businesses that have as kind, hospitable, knowledgeable and efficient service as 'Regal Sleep Solutions' at Brighton East! I was instantly directed to and educated about "the mattress of my dreams" (pun intended) and the purchase process was extremely quick and easy. Delivery to my door is another outstanding feature of 'Regal Sleep Solutions' and I would recommend them to everyone I know!
No pressured sales, just genuine care for your needs and guidance to allow customers to make the right decisions for their health and lifestyl...e. These qualities were displayed particularly by Dave and Janyne, who I hope to meet again in the future for my next soft sleep cloud! If you want a mattress that will satisfy your needs, whether that be back support, comfort or solutions to partner disturbance, you know where to go!
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