- Verified customer
Poor final sale
Was given total price over phone then in store 100$ more (salesman was on speaker unfortunately for him and my friend heard the total given over phone) I told the salesman and protested I heard right he then said I misunderstood......nobody all of a sudden doesnt understand when it comes to paying for a mattress!!!
I then asked the salesman I'd they can also pick up old mattress and said 90$ but my friend had their mattress picked up for free (virtually a month earlier)
My delivery was quoted 80$ but my friend 55$same distance (I have their qu...
Thank you Rob at Regal Fairfield! Wow!
Wow a perfect mattress! Easy parking Spacious showroom to try all
Options. Best sales service. no pressure professional warm and trustworthy Fast delivery. Highly recommend especially for back issues. Thanks Rob
Exceptional service from start to finish
Sue was both friendly and knowledgeable. From the moment I walked into the store, to the day of delivery, I was impressed with the high level of customer service. Beautiful mattresses, would highly recommend!
Going to be a great night’s sleep.......zzzzz
Rachielle served us at the Fairfield shop. This lady’s knowledge of all things bed and sleep related is incredible! We tried the pillows she recommended - slept like tops, necks felt great this morning. Mattress is to follow on Friday. If it’s as she predicts, we may never ever get out of bed again! Well done Rachielle and thank you!
we would like to thank staff at FAIRFIELD very helpful and delivery service
staff at fairfield very helpful we are very pleased with the service
and the delivery men were on time and we were happy with the service they rang the day before
the mattress we are very happy with the australian product
A smooth sleep choice experience
Last Saturday we attended Regal Fairfield store. We had the pleasure of encountering Sue, who provided us with a detailed knowlege of the beds she was selling. She was a cheerful and helpful person in helping us decide the right bed for.our needs. And today, a week later, the bed was delivered at the agreed time, with care by Callen and Johnathon, two very pleasent people.
- Verified customer
Wonderful shopping experience!
Thankyou Sue at Fairfield, for a wonderful shopping experience! We were shopping around for a couple of beds for our new home, and you were the first store we visited. The impressive sale prices, but most of all, the wonderful service, made us feel there was no need to shop/look elsewhere. The King bed you helped us select for our Master Bed is like a little piece of heaven. We love our new beds, and your expertise made our shopping experience an easy one. Thankyou!
A huge thank you to Rachielle for her time and expertise last Saturday. She was very friendly, extremely knowledgeable and made the purchase of our new beds a fun experience. No pressure to buy, just great old fashioned customer service with a smile. The shop stocks a wide range of bedding solutions and has something for every price bracket - plus they are having a sale at the moment! We thoroughly recommend Regal Sleep Solutions Fairfield and the great staff.
A good decision!
My elderly father and I visited Regal Sleep Solutions Fairfield store. We each needed a mattress, and could not have had more helpful, friendly and informative service from Carol. She explained the technical details, price differences and invited us to try the mattresses etc etc. After much consideration, we were able to make informed choices, and are now enjoying the benefits of that exercise. No complaints whatsoever about the products and services. The one suggestion we would like to make to Regal Sleep Solutions Company is that in this...day and age of waste minimisation, they should not offer customers the option of sending their old mattresses to landfill when there clearly are many options for recycling mattresses. Being proactively environmentally friendly is a major selling point.
Very happy with the service I received. Rachielle was very friendly, has good product knowledge regarding mattress selection, she took the time to walk me through several different options for a spare mattress suited to my current bed frame. Highly recommended. The price was good too. The delivery was smooth and drama free and in time for my guest arriving. They rang the day before to confirm delivery time and on the day confirmed when they were due to arrive. Will be returning to get my own custom made mattress shortly!
- Verified customer
Great service, great Bed and easiest bed base I have ever assembled
They have a great range of mattresses to suit all budgets and helpful knowledgeable staff to help you choose. I have bought many mattresses here over the years for various family members. Most recently I bought the healthy life mattress. I love it - great support and comfort. And the bed base i got was the easiest i have ever assembled.
Great service all round
In store purchase that was made very easy, never felt pressured and Sue was just lovely, listened to what my concerns were and fit the mattress to my needs. The mattress selection has changed my sleeping life!! Thanks Sue you are a gem and the delivery guys were great too.
I wouldn’t go anywhere else for a mattress!
We went to Regal Fairfield and the salesperson Rachielle was so helpful and knowledgeable about all her stock. She listened to our needs and steered us in the right direction. We had shopped around for days and were so fed up with bad sales people, over inflated prices for the quality, when we should’ve just come here first. We’ve never looked back. It’s the best nights sleep we’ve ever had. I’ve suffered with a bad back for a long time and after sleeping on our new mattress for a little over 2 weeks, even my Chiroractor sees a marked improvement in my spine. My pain has lessened also. All in all a great quality mattress for a great price.
We can’t recommend Regal Sleep Solutions highly enough.
Thanks again Rachielle.
have visited the fairfield shop twice now, the second time was just recently to buy my partner a pillow similar to mine, she remembered who we were. Both times have been an expeciptional service from Rachielle. she doesn't try and sell you anything she cares about helping you and making sure you have a product that will make a difference. when i am ready to buy a new mattress i will 100% be coming here and talking Rachielle.
Sue from Fairfield was superb
I went into the Fairfield store worried that I would receive a high pressure sales pitch, after a bad experience at another bedding store a few years ago (not Regal).
I was pleasantly surprised. Sue was helpful and allowed me to try all of the beds and make my own decision - no pressure. I ended up buying the firm mattress, which wasn't too firm. I was sure that I would end up purchasing a plush mattress but was impressed by the support provided by the firm mattress. And the price was good too. Love it. The delivery was super easy with the guys calling me the night before to confirm.
Recommend Regal Sleep Solutions for price and service.
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