- VIC, Hoppers Crossing
- Verified customer
Fantastic bed and great in store service
We purchased a Healthy Life Firm King Mattress and are delighted with the quality of the bed and the sleep time comfort. Moe and Roxanne provided fantastic in-store service and we were invited to lie on at least 6 beds in our price range. There was no rush and all the information we requested was provided in an easily understandable manner. Our mattress was provided with additional side straps for easier rotation and we were also given a set of shorter legs for our base to compensate for the additional mattress height. Delivery was on time, smo...oth and the guys were very polite and helpful with the upstairs setup and they also took away our old mattress and the packaging too. Our new mattress is SO comfortable. A quality mattress is an essential important investment and RSS Hoppers Crossing delivered 100%. Also Regal is Australian owned and Melbourne based manufacturer. Would strongly recommend.
Excellent service and products
Amazing customer service. Spent the time and worked with me to find the best bedding solution for my spinal problems. Extra bonus is these products are Australian made. Thanks Nicole Xie
I'd like to say a huge thank you to Nicole from Regal H/C!! You were so friendly & super helpful when trying to choose the perfect mattress suited for my 16 yr old son!
You know your stuff! We also purchased a top quality bed head/base! We know from our past purchase of our Mattress that this was the place to go! Australian Made/owned good quality & great service to match! not to mention reasonably priced! We'll be back to upgrade our younger sons mattress etc nxt!
thanks again Nicole you made choosing the perfect Mattress a breeze!
Nicole was very helpful and took the time to find out what our needs were and discussed the pros and cons between the mattresses. We were comfortable that we got a good deal. Would recommend
Great service, the right bed.
Recently bought a mattress from the Hoppers Crossing store, Nicole was very helpful in understanding my requirements and helping find the correct mattress.
Nicole also helped with pillow fitment and finding the best solution.
Great work Nicole and thank you.
Good bed = good sleep
After 2 poor bed purchases, the satisfaction guarantee was a major draw card. The service was great, price was good and 3 weeks in we're very glad we gave Regal a go.
Well done Mo!
Mo was really easy to deal with and very helpful! I am very satisfied with the mattress that I purchased! Would definitely do business with them again, easily 5 stars!
Great Customer Service
Great service from mattress selection (thank you Nicole!), through to prompt and professional delivery, and to Mo for personally dropping of two pillows to our for that went in stock. Do recommend the quality and service. Thank you!
The bed is fantastic, so comfortable. Had a little snag when delivered, they bought the wrong size legs. Bed was too tall, so i rang the store. NICOLE was the one who sold us the bed, and she personally bought the correct size to our house and helped me swap them over....on her day off. Thank you so very much
I did my shopping at hoppers Crossing for the second time. We been pleased with top service and bett
Top service and friendship customer service top product family happy with service that’s why we came back to hoppers Crossing stores. Nicole done very good job. Very kind Nicole
Perfect , service was excellent from sales right up to delivery people !
Nicole from Hoppers Crossing store was very welcoming and knowledgeable, she was able to recommend the best mattress according to my back issues and comfort level , great customer service and attention to detail as I suffer latex allergy , so made sure I don’t get the latex in my mattress !
Easy to find, great range of products. Store manager Mo was very knowledgeable and helpful with the bed and mattress chosen, given at a very competitive price. Great service and great value for money.
Super friendly, Nice and helpful
Helpful staff in the hoppers crossing store. We explained what we needed and gave an estimated budget. The staff showed us exactly want we wanted and we selected the Exquisite firm lifestyle Matress.
Karol was the staff member who helped us. Super friendly and sweet and very informative.
The Team at the Hoppers Crossing store where Fantastic .
Mo won us over with his knowledge of the product . all the staff where helpful.
Excellent Service from Mo Alam Hoppers Crossing Store
Only went out to look at buying a matress today but Mo won us over he really does know his product & takes the time to make sure that you are getting what you need. Definitely worth going to this store.
Perfect service and excellent product
I highly recommend this place. We went there to buy our bed and ASHER was super professional and helpful. We went there with our 1 year old son and ASHER was really patient and always with good sense of humor. He showed us the different mattresses and gave us all the details about each one and guided us to help us get the best for ourselves. Excellent product and excellent customer service. Keep the good work!!!
- VIC, Hoppers Crossing
- Verified customer
I will be returning for the next bed!
Asher was very knowledgeable and helped me to understand the importance of a decent mattress. He understood what I needed for my home and was able to organise same day delivery! Thanks heaps Asher! :) see you next time we need another bed!
Very easy to deal with
The sales person Mo was extremely helpful - the only downside was that we had to get up off the mattress we chose!
Mo was extremely helpful and friendly and we would highly recommend this store to anyone looking for a great quality mattress.
Excellent service in purchasing a bed.
Could not be any more happier with Nicole's excellent service at the Hoppers Crossing store. She took into health issues
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