Excellent Service and product
The advice and service given by Claudia was fantastic backed up by an excellent delivery service and followed up by a phone call by the store manager Deb. Would highly recommend regal sleep solutions
Fabulous Service and I Love my new Mattress !
Fabulous, friendly and attentive service from Store Manager Deb. Was unsure on what I wanted, but after a number of lay down tests with discussions, and Deb ensuring the fit was perfect, I purchased my new mattress. Quick and easy transaction and mattress delivered in 5 days. Definately the right choice in mattress and also the recommendations on pillows was spot on ! Super Happy.
Very impressed with Deb and her knowledge on the Business. Also very impressed with Deb's openness and honesty on all topics discussed. Keep up the great work !!! Deb is an asset to your Business. :-)
Excellent product and company
I had been looking for a new bed for sometime and was very impressed with the Regal Sleep product, which is all Australian made, and I recieved a tour of the factory. So after finally deciding on the an excellent mattress and base, I am very happy. The patience,service,pricing, and assistance given by Deb and Claudia, was second to none. I would recommend this company and product to anyone who wants a goodnight sleep. Well done, thank you.
Finally...a comfortable nights sleep !
On a limited work break...I walked into your showroom at Pakenham to a warm friendly sales lady by the name of Claudia.With in minutes My husband and I had made a choice that suited our sleeping needs.I was shown a cut out of the inner mattress content to actually see the 5 zone pocket spring.Next ...I’m a side sleeper with aches in pressure points ..including my hips that keep me awake.After a chat with my husband although the the spinal care plush was right for me and my spinal alignment ,we both decided on the spinal care mattress so we can ...regularly rotate and flip as per warranty instructions.After Claudia checked my spine alignment on this one, we were ready to purchase.Claudia made sure we had the correct slat frame for the mattress and encouraged us to read the warranty details .Claudia was informative.We had a budget, and we also have a product whereby we are both enjoying a good nights sleep after a week. Thankyou
Great service at Pakenham store, good product
Everything was explained to us, and all the displays were available for testing. They had lots of information about material and they were honest. They gave an incredible price that no other overpriced company like forty winks could beat. Regals bed is much better too. One year on and I love the bed. Material is great in summer
- Verified customer
Mattress has proven itself worthy! Awesome Customer service
We purchased our new mattress 8 months ago. We wanted to make sure we were fully satisfied before leaving a positive review.....BEST MATTRESS EVER!! We purchased a Noosa Queen Mattress. It comes with a 10 year warranty, and the delivery guys took our old (20 year old!!) mattress away. The salesperson, Vince (Pakenham store) was so helpful and knowledgeable. He walked us through all of the mattresses in store, and explained everything from how they are made to what suits our sleep positions. Thanks Vince, you are awesome at your job!
Vince at Pakenham is just the loveliest!
Vince at Pakenham turned an overwhelming and confusing experience into an easy, enjoyable one. We’ve been to other stores and been given the hard sell (which immediately made us walk out), but Vince renewed our confidence and while we’re yet to have our mattress delivered, we couldn’t be happier! Thanks Vince!
Good old fashioned customer service.
We were served by Vince Dhavale as soon as we walked in the door, Vince was patient and helpful, without putting any high pressure sales tactics on us. Vince was unfazed when we told him we wanted to check out other stores in the area, almost confident that we’d return and didn’t seem to surprised when we did return and true to his word, he did us a great deal. We would have paid about $900 more if we’d bought at the first place we looked at. One particular store totally ignored us and didn’t even notice us come and go. Next time we need to buy a mattress, we won’t have to look around, we’ll just pay Vince another visit at his Pakenham store, hoping he’s still there in more than 10 years.
Wonderful customer service. High quality product!
We recently purchased a new mattress from the Pakenham store, where Vince had excellent customer service. He listened to what we wanted, showed us great options and made us a fabulous deal. Very happy with our purchase! Highly recommend to our family and friends!
Great service and products.
Brought my new bed and mattress from the pakenham store and the salesman was really great and had a lot of knowledge about the products. Got a great deal on the most comfy mattress there and can't wait until it comes thanks pakenham store :)
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