Excellent mattress and customised base
This is a fantastic mattress and I did not purchase the top of their range either, rather the middle of it. I am so happy with it and they were even able to customise my bed base that I also bought from them to the colour I wanted. You can certainly pay the same or a similar price for many worse Made in China mattresses than what I paid for mine.
I went to Regal Sleep Solutions recently because I had to purchase a bed for my particular health needs. Michelle the staff member was not only knowledgeable in all of the products but knowledgeable in every particular need that I required to get a comfortable bed to suit myself. I felt I was served with patience, kindness and honesty.
If you need a bed that is going to last and suitable for your individual needs, I would go to Regal Sleep Solutions
Sincere thanks Bronte!
Bronte in Camberwell store guided my husband and I in selecting the perfect mattress for us. Bronte was very knowledgeable about the range and considered our needs when advising us. Sincere thanks Bronte.
- VIC, Brighton East
- Verified customer
Excellent Customer Service
I have a posture issue which I'm trying to rectify. I was advised to visit Regal Sleep Solutions (Brighton East) to get customized pillow support.
The customer support I received in finding the right pillow is honestly unparalleled. As a surprising bonus I was shown how to improve my sleep positioning. I can't express enough what a relief it was to receive such expert advice.
Thank you, so much, Janine.
Great in Store and Delivery Service
Sam at Nunawading store was great. Walked in with my son for a new mattress and he was given the VIP treatment - all whilst Sam was managing the store on her own and attending to calls and other walk in customers. Great job and the delivery was effcient and on time. Great result !
Great customer service! Such a comfy bed!!
As soon as we walked into Regal Sleep Solutions at colonnades, my partner and I were greeted by Heather who was absolutely wonderful and had all the time in the world to go over things with us.
We tried lots of different beds, and Heather was great at going through everything with us. Ensuring that we knew what the differences were between each type of bed, as well as what we were getting for our money. So it made it extremely easy to narrow down what we wanted.
When it came time to purchase the bed, we returned and were served by Sharon, s...o yet again was amazing to us, and made us feel so welcomed and at ease. Was a stress free and easy process, and an extremely quick turn around time, between ordering the bed and it being manufactured to receiving it. Was less than 2 weeks. We have now had the bed for just over a week, and mine and my partners back pain has reduced greatly. Without a doubt the most comfortable bed I have ever owned! I will 100% be recommending anyone that I know to Regal Sleep Solutions if they are after any bed related goods! Thank-you soo much to Heather and Sharon for their hard work! David & Stacey Elliott
Fantastic service by Rob, really took the time and care to ensure we got the right bed. Fantastic delivery service.
Very satisfied with products
Curtomer service I couldn't fault it was fantastic
Comfort and a lovely bed
Very nice shop, clean and they allowed us to try all the different beds. Great
- VIC, Fairfield
- Verified customer
Poor final sale
Was given total price over phone then in store 100$ more (salesman was on speaker unfortunately for him and my friend heard the total given over phone) I told the salesman and protested I heard right he then said I misunderstood......nobody all of a sudden doesnt understand when it comes to paying for a mattress!!!
I then asked the salesman I'd they can also pick up old mattress and said 90$ but my friend had their mattress picked up for free (virtually a month earlier)
My delivery was quoted 80$ but my friend 55$same distance (I have their qu...
So far, so Good
Were given ample opportunity to try the beds. Knowing we have a year to change our mattress preference is reassuring, but all seems okay. The staff were friendly and helpful.
Awesome Products & Australian made
We were on the market for a new mattress and bed frame we went into regal in Springvale we were served by Michelle she was absolutely amazing she knows her stuff she was friendly with great service and very knowledgeable and very professional cant wait for the new bed and highly recommend Michelle
Exceptional service, even the post-sales service was amazing!
I had bought an Exquisite mattress. I was given individual attention & time to select the right mattress, without rushing on to attend the next customer.
& 4 months later I had to change the mattress due to health reasons. I experienced the same warmth, care & attention as a new customer.
Amazing job. Keep up the good work!
A no brainer!
Booked a VIP mattress fitting and had a wonderful experience. Was assessed on my posture and sleeping patterns to find the perfect mattress. Didn't feel rushed or pressured to buy, felt like someone they wanted to look after. Instant sale to my complete surprise! Thanks for your time.
We were recommended to try Regal in Springvale & were pleasantly surprised by the service, advice & help we received. Michelle was amazing, friendly & determined to find the perfect mattrass for us. Looking forward to its delivery & enjoying a good nights sleep.
So happy i made this choice
Nice big store with lots to choose from. Service was friendly and professional, and didnt feel pressured or rushed into a decision. We did not have to assemble bed it was done for us, and the old one taken away. I recommend Regal to my friends, and like their policy of return.
I am impressed with the
customer service. Aidah was knowledgeable in her products and assisted me to find the best mattress that suited me. I am very happy with my purchase.
Thank you Rob at Regal Fairfield! Wow!
Wow a perfect mattress! Easy parking Spacious showroom to try all
Options. Best sales service. no pressure professional warm and trustworthy Fast delivery. Highly recommend especially for back issues. Thanks Rob
Very good advice and service.
Lidia from Springvale Homemaker Centre was very helpful, she understood what l was looking for in a bed and mattress. The men that delivered the bed also came on time and answered any queries that l had.
The customer is looked after.
Sue from the Nunawading store assisted me with sampling & finding the best fit mattress for me ensuring my spine was straight. She organised everything & made sure I was happy along the way in the whole process.
No fuss after deciding the mattress just wasnt for me.
Initially the mattress had a strong chemical-odour, but that faded. We decided to return the mattress under the 30day money-back-guarantee as it just didnt feel right. There was no problems in doing so. Glad we tried it regardless.
Sam from Nunawading was very helpful in offering suggestion before we decided.
Absolute rubbish. Mattress collapsed after 8 months- we were each sleeping in a separate pit with a hard crest in between us. I developed pain in my lower spine and as the mattress collapsed further, neck pain (my pillow was more supportive than the mattress). Complained to Regal who repaired our mattress, but four months later mattress has collapsed again and Regal say there is nothing we can do. Emails to head office are ignored. 15 year warranty counts for nothing. Feel like Ive paid someone $2480 to give me a spinal injury.
Lidia was very helpful in the shop and pointed us in the right direction to the mattress we might like she made sure our spines were straight when laid down which is a first when buying a mattress . We were really satisfied and impressed . We are looking forward to our mattress being delivered this week.
Thank you so much Lidia
Questions & Answers
Do you recycle your mattresses as in resell them? I had one delivered this week - no new smell as you expect with a new mattress and it has sagged from night one (both sides and ends after rotating). It’s your premium / top mattress
Hi JP, we are sorry to hear that. We don't recycle our mattresses. We also use VPF foams in all of our mattresses and generally there is minimal odour after production. If your mattress was in the factory for a couple of days after production then the new mattress smell may have already dissipated. Please contact the store you purchased your mattress from and they will organise to remedy this for you. If you need any further assistance please do not hesitate to contact me to discuss.
0424 599 764
Do you have Afterpay
Hi Wendy, we don't offer Afterpay. We do have HSBC Finance, GEM Monday, Latitude Pay and Openpay as alternatives.
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