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My new wardrobe installation, looks amazing
Carl was very professional and skilful and explained what he was doing and why. Carl turned up on time as did Tom who installed the wardrobe. Good to see a tradie true to his word. I will have no hesitation in recommending Carl in the future.
Thank you for an excellent job. Pleasure to have met you Carl & Tom.
- Verified customer
Great customer service
The design process was easy and just what we wanted. Install was quick and easy, ruben went out of his way to get everything perfect. We were looking at doing the IKEA pax system but this was cheaper, fitted to the space and we didn't have to build it- win all round!! Would highly recommend recency it was a pleasure start to finish..
My new wardrobe is just Perfect!!
We had a new walk-in wardrobe installed. Everyone involved was very professional.
The installation was completed so efficiently and it looks great... like its been there the whole time. We were kept up to date through the whole process and it looks amazing. So happy!! Thank you.
- Verified customer
Do yourself a favour and simply AVOID these guys.
It took 2 months for two wardrobes to get installed. Countless delays first to get the timber and parts, then on the first visit, the fitter realised the guy who had taken the measurements didn’t take accurate measures and could only install one of the wardrobes only. So we arranged to work from home one day the week after and got a call 30 minutes after the time the fitter was supposed to get there only to find out his car had broken down. Exact same thing happened the next day and finally on ...
Brilliant Service and love the product
When I requested a quote via email I was pleasantly to receive a reply the next day from a lovely man called Stephen Watkins. He arrived to do the quote when he said he would, I had the quote that same day & within 7 days my wardrobe doors were installed. The chap who installed the doors arrived when he said he would and left no mess behind. I love the way you do business; very professional, not over priced, so courteous and done with a smile. Thank you Regency, so happy that you will be doing the second robe for me also.
Regards Carol-Ann Kennedy
Poor customer service & messy installation
I do not recommend purchasing from Regency. They have extremely poor customer service.
I purchased robes from Regency, initial consultation & design was great. Many issues with the installation, very messy & left massive holes where door jams were (we were not advised nor were the painters asked to patch them up prior to installation), tried to blame other trades for regency’s lack of attention to detail. Installed damaged draws, got silicone everywhere, left permanent marker writing on mirrors and didn’t clean the mess. Was going to leave a...ll rubbish behind. Had sales rep visit to inspect my concerns. They handled it really poorly, took no responsibility, didn’t apologise, tried to blame me and the other trades. The sales rep acted like a child and had a hissy fit,left as quickly as possible, even did a wheelie leaving my driveway. Don’t waste your time or money, their product is not worth the headaches.
- Verified customer
I was after new robe doors but had no idea what type would Suit. The rep, Stephen showed me some options and we immediately decided on the Hiro style, as it was the perfect fit for my renovation. He quoted onsite instantly which I accepted and in less then 2 weeks they arrived and were installed in less then 1 hr. We get heaps of comments on how good they look from friends and family when they stop by. Overall it was quick and easy from start to finish.
I have an investment unit in Fyshwick and visited the Regency/Stegbar showroom at the HIA centre. The lady at the branch was great but thats where it ended.
We wanted a range of internal shelving solutions that were fairly tricky but was assured by the rep that came to measure that it wasn't an issue and all would be good. What turned up was a load of packing material with dents, scratches and edge tape peeling. The installer knew this and still proceeded to put the product in. The configuration bore no resemblance to what I asked for and wasn...
Shocking quality installation and really bad customer service
They messed up the measurements of our wardrobe, and installed it with the wrong measurements! Then they installed doors that are too big for the space so we can't actually open the whole wardrobe. I've asked for a solution and they claimed that this is normal and they have never had a complaint like mine before. Really unhappy customer!
- Verified customer
Wardrobe doors beautiful, installed quickly, very pleased
We ordered our wardrobe doors about 2 weeks ago and were told it was the last day to order for installation before Christmas. My husband then called a couple of days later to confirm when they were coming and was told there was no order in place, and it was now too late for pre Christmas install. We then read the reviews here and panicked....HOWEVER they quickly got on top of it, put our order in to their system and managed to install them well before Christmas. Quality looks great, and they are absolutely beautiful, so we are thrilled. Thanks Regency!
Worst company ever
Id like to say as a former employee of regency cardiff this is the wprst company to work for and even order from. The 5 months i was there they didnt train me yet i was expected to know everything i was a installer wardrobe maker and glass cutter. Im sorry to say people in the office cant run the place they get one hell of a paycheck for doing nothing stuffing people around abusing their workers they change workers every few months just due to the harrasment and crap they put you through. We are on $20 per hour and the company after all expense...s make 11 million a year not joking. They treat customers like a joke the wood for wardrobes is crap trust me i know they over charge cant even order in the right amount of stock and its the workers fault apparently. They are bad i cant stress enough please save your money dont go to jeld wen dont go to steg bar all owned the same you will have half done jobs hard time getting a refund promises that arent kept if you go for a job there expect very low pay extra hours taking ot up to 50 hrs per week but dont get paid for the overtime if the company is laking in anything stock etc your career is over they will sack u on the spot scott carpenter and phil from regency should be sacked and arent worth talking to or working for
- Verified customer
Dream Walk In!
I had regency install a large WIR, and Semi Frameless Showerscreen in December 2016, followed by a Linen in February 2017.
I am absolutely elated with my WIR! The sales rep Tim was lovely, very knowledgeable and helped design the perfect space to fit all my clothes (too many) and shoes (way too many). It was finished off with soft close drawers which is a nice touch. It is a dream come true for me. The Linen is wonderful also and the Hiro doors I selected look fantastic and you can feel the quality.
From memory, install of showerscreen ...and WIR took about 2-3 weeks from ordering and the delay for install of the linen was because I was waiting on my builder to complete some work first. It was no drama to push this out at all and once I advised it was ready, Tim came out and did a recheck (floors had been sanded) and from then it was about two weeks. I received a call the day before install on all three occasions with an approximate time and the fitter was there when he said he would be every time - one was actually early which I didn't mind as he called ahead. WIR & Linen installer was a little bit sloppy in his appearance but he did a good job so that's the most important thing. Showerscreen installer was awesome and done in half an hour. I am in Brisbane.
Worst company and useless installer
Installer not only installed my robes so as the space allowed wasn't wide enough to hang my clothes he also used a drop saw in my garage where we have a classic car. Another tradie that was there on the day told him to either cover the car or saw outside, he just shrugged and kept going. Because he installed it wrong I had to wait 5 weeks for them to send the same so called fitter, so now he's gone and I'm left with the mess, shelving crooked and holes from him ripping off my plaster. Take a hike regency, so called reputable company. Do NOT use this company, a big thumbs down.
Still waiting on built in wardrobes...
Ordered built in wardrobes 3 MONTHS AGO and still chasing them... 6 WEEKS LATER I called and was told 2 weeks... now 4 WEEKS LATER I went in there personally. I was told they had spoken to the company and would call me in half an hour but that they had the rest of the wardrobe and could install that... which could have been done ages ago and noone told us. They were waiting on the doors only. No phonecall so called next day and arranged installation. I could not possibly recommend this company to anyone I wish I had found this website before I ...went to them. UPDATE: finally installed at the beginning of SEPTEMBER (this was ordered back in mid JUNE and we were told 6 weeks!!) and the installer did an amazing job despite the miscalculated measurements BUT the doors were wrong and a cheap version of what we ordered. The trim on them had been retrofitted so there were gaps. Got them taken away to be made properly and was told they'd be back by the weekend. Another 6 WEEKS LATER they ring and I got the doors reinstalled in OCTOBER. Two days later they demand payment. We paid by the end of the week yet I think that was generous on our part considering! DO NOT RECOMMEND FIND OTHER COMPANIES :(
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