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Regency Screens Wardrobe

Regency Screens Wardrobe (page 3 of 4)

3.6 from 64 reviews

Reviews

(38)
(5)
(0)
(2)
(19)
  • Customer Service
    4.6 (27)
  • Timeliness
    4.6 (26)
  • Job Satisfaction
    4.7 (25)
  • Rates and Fees
    4.6 (27)

Reviewer Photos & Videos

Ross

RossSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Stylish upgrade

published

I was after new robe doors but had no idea what type would Suit. The rep, Stephen showed me some options and we immediately decided on the Hiro style, as it was the perfect fit for my renovation. He quoted onsite instantly which I accepted and in less then 2 weeks they arrived and were installed in less then 1 hr. We get heaps of comments on how good they look from friends and family when they stop by. Overall it was quick and easy from start to finish.

1 comment
Regency Screens
Alexis P.Regency Screens
Terry

TerrySYDNEY

  • 3 reviews

ZERO STARS

published

Shocking quality installation and really bad customer service

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They messed up the measurements of our wardrobe, and installed it with the wrong measurements! Then they installed doors that are too big for the space so we can't actually open the whole wardrobe. I've asked for a solution and they claimed that this is normal and they have never had a complaint like mine before. Really unhappy customer!

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Courtney B

Courtney BWarners Bay

  • Verified customer

Wardrobe doors beautiful, installed quickly, very pleased

published

We ordered our wardrobe doors about 2 weeks ago and were told it was the last day to order for installation before Christmas. My husband then called a couple of days later to confirm when they were coming and was told there was no order in place, and it was now too late for pre Christmas install. We then read the reviews here and panicked....HOWEVER they quickly got on top of it, put our order in to their system and managed to install them well before Christmas. Quality looks great, and they are absolutely beautiful, so we are thrilled. Thanks Regency!

MicheleW

MicheleWBrisbane

Excellent Installers

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After reading the reviews I was concerned especially when the second install date nearly got delayed however job was done today by installers Michael and Michael and I am overly impressed. They have done a fantastic job and I am so happy.

Worst company ever

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Date PurchasedOct 2016
mad as hell

mad as hellgold coast

  • 3 reviews

Absolutely useless

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My order was made with a helpful salesman. Installers never arrived yet said they did. The office said texts were sent - I never received any texts at all. Worst part I paid in advance and can not get my money back. Avoid them entirely.

Date PurchasedNov 2015
KittyRoseCupCakes

KittyRoseCupCakesAU

  • 4 reviews
  • 1 like
  • Verified customer

Dream Walk In!

published
Date PurchasedDec 2016
Cheryl L

Cheryl LMelbourne

  • 2 reviews
  • 2 likes

Worst company and useless installer

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Installer not only installed my robes so as the space allowed wasn't wide enough to hang my clothes he also used a drop saw in my garage where we have a classic car. Another tradie that was there on the day told him to either cover the car or saw outside, he just shrugged and kept going. Because he installed it wrong I had to wait 5 weeks for them to send the same so called fitter, so now he's gone and I'm left with the mess, shelving crooked and holes from him ripping off my plaster. Take a hike regency, so called reputable company. Do NOT use this company, a big thumbs down.

Date PurchasedJan 2017
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Broooke

BroookeAdelaide

  • 6 reviews

Still waiting on built in wardrobes...

published
Trendy Wendy

Trendy WendyMelbourne

Regency - Disgraceful Service, Pathetic Product - AVOID at all costs!

published
  • Verified customer

Wardrobe install

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Failed to show on their own install date, called their office who stated it was following week, when told incorrect admitted to office error, re arranged closer date. Yep, fail to contact or show. Contact Labrador office and put thought to logistics, no record and denial of conversation three days earlier, no help and too late at 10:00 am to install, we can fit you in following Wednesday!!! Day after the original mistaken date and again denied mistake and earlier conversation. When informed this was not good enough it was basically too bad, but changed date to Monday but when asked for a time, anywhere after 6:00 am! Now missed two days work, suggest their logistics section need to get their act together.

Kate G

Kate GProspect, South Australia

  • 3 reviews
  • 1 like

Great customer service, excellent product, perfect installation

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I was slightly hesitant to use Regency Showerscreens and Wardrobes as I had read less than positive reviews!! My first contact was with Regency's very professional representative Steve - who arrived on time, knew the product back to front and gave me an "extremely" competitive quote. Steve said that the frameless mirrored 4 door wardrobe would be installed in 2 weeks - which it was. Brent the installer arrived on time, 2 weeks later, he was extremely polite/professional and installed the wardrobe without a hiccup AND without any mess!! The customer service and follow up has been of the highest calibre. I would definitely recommend Regency!!

Don't use Regency

published
rgrant

rgrantMelbourne

  • 4 reviews
  • 3 likes

Pleasantly surprised after reading these reviews

published
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Utter debacle

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Never, EVER use Regency for anything

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Terrible

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Funny how there was nothing on the review section when I looked up this forum - must be a regency salesMAN that has replied. I hope it is not the same one that ignored me for 45 mins whilst I was in the store - after they had taken my money for the job and refused to return it when I was less than impressed with the customer service I recieved.In my personal view and after having purchasing 3 wardrobes I would not recommend them to build a wardrobe for my blind grandma (even she would be able to release the POOR WORKMANSHIP......)

Worst Experience

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Unprofessional, unreliable, irresponsible and immoral

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