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Reid Cycles Online Store

Reid Cycles Online Store

3.0 from 52 reviews

Reviews

3.0

52 reviews
5
(21)
4
(2)
3
(5)
2
(4)
1
(20)
  • Product Quality
    3.1 (9)
  • Return Claim MadeYes (1) · No (7)
  • Shipping
    2.7 (6)
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mtb disc pro 27.5

published

Bought this bike online. Goods arrived a few days later. All in good order. I'm pretty hands on bike person, but by no means a pro bike mechanic. I needed to adjust the disc brakes/calibers in the back it was making noise as you pedal because the brake pad is rubbing against the disc. If you YouTube around you'll find ways to adjust the disc pads so it doesn't rub against it. Apart from this, shifting is smooth. Remember to lube your chain too. Most of this would have been done if you buy the bike in the shop.

Product Quality
Return Claim MadeNo
Juanita T.

Juanita T.

  • 2 reviews

Terrible service totally arrogant

published
Product Quality
Shipping
Colin

ColinSydney, NSW

  • 3 reviews
  • 6 likes

Love the bike but brakes are scary lol.

published

Just received our MTB which was purchased on a budget of under $400. Very, very impressed with it's overall quality and it really is a smart looking bike in the new Charcoal colour (i'd call it met light blue personally). The couple of quality extras which were thrown in (front & rear little lights & key/cable lock) bought the price down to close to $300 for the bike by itself. So it really was excellent value for the $$........
BUT OMG......THE Braaaaakes!!! lol. Scary as hell on first steep down hill decline. Hopefully they will bed-in and become a lot more responsive. I really wasn't expecting the nearly zero response when I grabbed the levers. So beware and be careful if your sending your kids down a steep hill on one.

Product Quality
Shipping
Return Claim MadeNo
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Dean F.

Dean F.Darwin, NT

Dose the job

published
Product Quality
Shipping
Return Claim MadeNo

Cheap Price for a Cheap Product and Service

published
Product Quality
Return Claim MadeNo
tanlou

tanlou

  • 3 reviews
  • 2 likes

Perfect product and amazing service

published

The Reid Deluxe Vintage bike is an excellent bike, exactly as described. Some issues with damage during delivery and an incorrect part but these were resolved super fast with exceptional customer service.

Product Quality
Return Claim MadeNo
Vin

Vin

  • 3 reviews

Horrific customer service who threatens customer

published
Tony

TonyMid North Coast, NSW

Good value bike. Damaged in delivery. Twice.

published

My Reid Xenon 29'er arrived with minor damage. Reid sent a replacement part. When Fastway Couriers delivered the new part it was also broken. Still a very good value bike.

Product Quality
Shipping
Return Claim MadeNo
Nabeel Aziz

Nabeel AzizGreater Melbourne (Outer), VIC

  • 8 reviews
  • 10 likes

Reid Urban X2 is awesome

published
Product Quality
Shipping
Return Claim MadeNo
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Richard Smith

Richard SmithDarwin, NT

  • 2 reviews

Fixed wheel bike

published

My ride for a few Km and I started going up hill I hear this crack crack . I think I need to check this out thought it was the front sprocket but no the barring had gone and the chain was about to break
Just emailed Reid’s I’m in Darwin so I can only guess they won’t be fixing this onl got the bike mid January so it’s last 2 months
I was thinking of buy a MTB off them but I’ll buy local spend the extra $200 and not have any drama
I’m so disappointed
Don’t buy Rieds

Product Quality
Shipping
Return Claim MadeYes
Maiscay

MaiscayForster

Forty-something getting back on the bike!

published

I purchased a Reid 27.5 inch X-Trail Mountain Bike online. It arrived promptly to regional NSW. I was going to have a crack at putting it together myself but I used a local bike mechanic. I'm really glad I chose this option as I'm not particularly handy. And you'd need more than just a set of allen keys & a bit of enthusiasm to do so. Anyhow, it runs like a dream. I'm really enjoying it. It's really sturdy and the click gears are awesome. The people at Reid were very helpful when I was asking lots of dumb questions before deciding to purchase. I'm extremely happy (though still really fat and unfit).

Paul W

Paul W

  • 2 reviews

All round great experience...

published

I bought a 2018 Vice 3.0 hardtail from Reid online. I spoke to their call centre a few weeks before the purchase and they were very pleasant and helpful. I called them during my purchase (as ZipMoney customer service is terrible ) and they were very pleasant and extremely helpful. I've emailed them since to discuss something to do with the setup of my bike and they replied very quickly and were very helpful.

Hopefully, they'll start producing more high-end bikes and I can buy my next bike from them too.

bwade1985

bwade1985Perth, WA

  • 3 reviews
  • 5 likes

Abusive staff!!!

published

What a mistake I made purchasing through Reid Cycles...

Phone centre staff are abusive, arrogant, belittling, condescending and simply put.. rude...

Spent $700 on them and told me my 15 years putting a bike together is nothing compared to their 27 and that I should get a new job and some training... wouldn't even replace a faulty chain..

When I find a way to formally report specific persons and the company I will be.

Max2million

Max2millionBrisbane

  • 3 reviews
  • 4 likes

Worst customer service ever.

published

Over charged me and refuse to refund my money, ignore any further responses, responses received have been arrogant and rude. Be warned, avoid at all costs. Would not recommend them to my worst enemy's streak stained jock strap.

4 comments
Reid Cycles
David F.Reid Cycles
Max2million
Max2million

Hi Chris, have already emailed you multiple times and you have ignored me. You can respond to my previous emails if you so wish.

Reid Cycles
David F.Reid Cycles

Good bikes, super quick delivery.

published
2 comments
Reid Cycles
Lex G.Reid Cycles
Stuart
Stuart

Well I can honestly say this is the best customer service I have received in a long time. Thanks Matt for your contact and making sure the other kit is included.
Stuart

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Rob R

Rob RShepparton

Poor Customer Service

published

I purchased a Reid Urban X2 (Size XL frame) bike online.
When it arrived I took it to a local bike shop to have it assembled.
The bike was supposed to come with a kickstand. The bike store owner told me that there was no kickstand in the box. I contacted Reid Cycles & was told that the bike should have come with a kickstand & that they would organise a replacement for me. I have emailed Reid Cycles twice since then to check on progress & have had no response from them for 3 weeks now. I am very happy with the bike. I am not very happy with Reid Cycles Customer Service.

Regards,
Rob

2 comments
Reid Cycles
David F.Reid Cycles
Rob R
Rob R

Thank you for that.
Regards
Rob R

Great Product with Top Quality Customer Service

published

I bought the Urban X2 Model 3 weeks ago and has been using it since to go to campus. Got a student offer along with Free locks, pump, and lights. The freebies weren't not supposed to be free as I already had the student offer. However, as I didn't know this terms applied, Matt the customer service still got them sent to me for free anyway. Really satisfied with the quality and service from Reid Cycles.

Celine

CelinePerth, WA

  • 5 reviews
  • 6 likes

Good quality bike

published

I bought a Lady Vintage Bike (Light, 7 speed with a basket at the front) about 5 months ago. The delivery was quick and we assembled it quickly.
We greased the bearings and the chain a few weeks ago, pumped some air in the tyres at the servo and the bike is running perfectly. It was good to get the lights, pump, lock and helmet for free.

Nafi

NafiSydney

Reid went above and beyond

published

Great service during a busy christmas period, gread bike

published
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