- QLD, Brisbane
- Verified customer
You get what you pay for
Started off well, guys were good to deal with, bought bike in Feb 2020 granite 1.0. But! I use my bike to commute into work, (which i said at the start) and since then the crank has come apart, various wheel spokes breaking. I've taken the bike back 3 times. I attempted to repair the crank myself but it was on there so tight it pulled the thread out. So the guys said they could have a look and try, but mentioned they didn't have all the tools required in the shop and had to source a "hammer" from home to pull the old crank off. So in the end th...e crank nut had come apart/loose and they tightened this up and repaired after a week in the shop. But again another spoke has broken and the wheel is unrideable. I phone them to see if i can drop it in, (only just in there week before with broken crank, the guy said he knows who i am) they tell me it could take 1 to 2 weeks to fix,(american guy) for one spoke. Before repairs were not a problem and would get it back within 2 days. Then another spoke snapped and the wheel was badly buckled. I turn up on friday at closing time at 5:30. The door was locked all lights were on and the guys were standing inside. They saw me at the door, looked at each other and walked out into the workshop out of view until i left. Yep i get it, it was closing time, previous times when dropping off bike takes two seconds, they already had my details, just left the bike with them. Since then I have written to the warranty guys at Reid, [name eremoved], who was prompt to get back to me. But after two weeks of waiting to hear back about my request to have the bike refunded because it's not safe, (the crank is becoming loose again)I got an answer. (Note:***PLEASE read the warranty fine print***) Spokes are a consumable item and they don't have to replace these if they break, so thanks guys for doing this. They will not refund me and that the crank coming loose is part of maintenance and I should take the bike back to get checked at there shop and then sell it.....I asked if there was another shop to take this too,(don't quite trust the Gabba guys, especially if there repairs keep breaking) they said no, its the Gabba shop or nothing........Ive learnt my lesson, you get what you pay for ($600 bike only last six months)and dont buy or deal with this shop.
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