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Reid Cycles

Reid Cycles Questions & Answers

Online Store, Physical Store
3.3 from 285 reviews

28 questions from our users

Dennis

Dennisasked

Reid Cycles

I have a Reid Condor road bike with chainring combo 48/40. I wish to upgrade this to 52/36. I find that I am now running out of gears. Can this be achieved without too much expense?

No answers
Ben D.

Ben D.asked

Reid Cycles

Have just assembled my mtb pro disc 27.5, having issues with the breaks-not much happening stopping wise after riding it

1 answer
fullalelebro
fullalelebro

Hey, I find the brakes very sluggish too unless u grip down hard on them. Then they are very responsive.
Care to fill us in on question below if u have a kickstand?

fullalelebro

fullalelebroasked

Reid Cycles

Hi I picked up my Reid MTB pro 27.5” mountain bike yesterday after electing for store to assemble, but just realised there is no kickstand.
Is this normal? Or has something been missed in the assembly?

2 answers
Siew W.
Siew W.

no kickstand in my mtb disc pro 27.5

fullalelebro
fullalelebro

Thanks for the info!

Emma Bopaththage

Emma Bopaththageasked

Reid Cycles

I am looking to purchase a pet trailer for my MTB Pro 27.5" Disc. Is there anything in particular I need to look out for when purchasing a trailer? I have read online that some trailers aren't compatible with disc brakes?...
Or any that you would recommend to go with my bike?
Thanks!

No answers
Suffi A.

Suffi A.asked

VIC, North Melbourne

Do you offer full assembly of a bike if I were to purchase one in person from a physical store? I am pretty sure I can follow your pdf guide but the gear and brake installation part just unnerves me and I'd rather have someone pro do it for me. If yes does this post-purchase service come with extra fee?

No answers
Mariea

Marieaasked

Reid Cycles

My height is right on the cusp between the large and petit ladies bike and my partner bought me the large for Christmas. With the seat all the way down it's still a bit tall for me.

Is there any way to fix this?

1 answer
Kerryann
Kerryann

Hi Marie's, my husband bought me the small, I'm just under 5ft & it was too big. I called Reid & we packaged up the bike took it back & swapped for the petite.

Tellis

Tellisasked

Reid Cycles

I have a petite ladies vintage bike and I’m finding the seat uncomfortable, can you recommend a more comfortable seat?

No answers
Brad C

Brad Casked

Reid Cycles

I have a reid urban x2, I find the geometry is a bit weird, my main issue is the bb being so close to the ground. I have destroyed pedals & come close to crashing. Is it just this model or are all your frames like this?

2 answers
Matt L.
Matt L.

Don't pedal while leaning into a sharp turn. Have both pedals half way up and coast through it. When you're upright again, continue pedalling. That way, your pedals will never hit the ground. A mild turn at low speed won't create an issue. It only happens when you're leaning heavily and pedalling at the same time.

Brad C
Brad C

I really don't need to be told how to ride a bike.
The question was about the frame geometry & if all reid frames are like this & if so, for what reason?

Vizak20

Vizak20asked

Reid Cycles

I have an X2 Urban bought approximately 18mo ago, and have travelled around 12000 kms. I tow a quite heavily laden trailer. The bottom bracket is now creaking badly and there is some side play in the crank. Does the warranty still cover this? The bike has otherwise been great.

1 answer
Reid Cycles
Lex G.Reid Cycles

Hi Vizak20,

Your bike will need a service regularly, after 12,000kms of use, it is possible that your Bottom Bracket needs replaced. However this will not be covered under warranty as it is under general use. Are you able to bring it in to our store? We'd love to get this fixed for you. Please see the contact us page of our website.

Kind regards, Chris

Badger Qld

Badger Qldasked

Reid Cycles

Dear Reid cycles Brisbane, I'm interested in purchasing an electric bike, possibly another for my partner, I have read some of the poor reviews ( and good) - My question is: Can I be assured of good customer service from your Brisbane store? I have emailed this store two weeks ago and have not had correct information so far! they have promised to phone me - I await their call!
Kind Regards Michael.

2 answers
Reid Cycles
David F.Reid Cycles

Hi Michael,

Sorry that you have not been contacted. We are just phasing out our Corratec range and are just on the verge of getting new stock of Reid E-bikes with Shimano Steps motors. We are really excited to get them in and can't wait for people to start riding them.

If you have any questions about the e-bikes or store please contact us here at the support office on (03) 9329 1222.

Regards,
Reid
Joseph

Luke j
Luke j

Brisbane store sucks for service! Bought three bikes exactly 4 years ago from their cooparoo store. My wife's bike included a "service plan" and I got suckered into a "service plan" on the other two. Every "service" has been sub par and a sales tactic to upgrade to their overpriced silver $99 (x 3 bikes =$300 - no thanks). Their coorparoo store at least wiped the bikes over, with the new valley store - they come back dirtier than I dropped them off with hard to remove grease marks on my wifes upgraded leather seat. They are lackadaisical when asked to make sure my Sons bike is safe so much so I have to check the bolts are tight after I get it back from service. If you are handy and maintain the bikes yourself then there are a good price and I admit look good. The new electric bike looks especially good but again be warned - they have never returned a single phone call in over 4 years and 3 bikes. If u live on the gold coast I wouldn't be dropping 2 x 2.5g (5g) with these guys. Pay the ponies and get a bike at your local bike store.

Best example I can think of is like buying a Bauhn smartphone from Aldi when you really should have got an iphone (I have). At least Aldi you can take it back up 60 days and get your money back (I did). picked up a second hand iPhone and have got awesome service from Apple.

Reid pick your game up in the after sales support and I would happily support you! Learn from apple!!!

Col

Colasked

Reid Cycles

my gear change cable for the rear deraileur on my falco elite haas snapped , any info on how to cahange/replace it?
Col

1 answer
Reid Cycles
David F.Reid Cycles

Hi Col,

Is it just the gear inner cabling that has snapped? That's relatively straight forward, you just need some standard (preferably Shimano) road gear inner cable that should be stocked by all bike stores and sites.

You'll need to pull out the old cable and then thread the new one through. Start at the levers, you'll need to pull them back to find the gear opening. Then gently run it through the cable housing.

I would recommend jumping on to YouTube for a more detailed look at how this is performed. The video capability is ideal for demonstrating the correct process.
There's a lot of chance for miscommunication on these topics, so I'll ensure that we're both referring to the inner wire cable that runs inside the outer gear hosing for the gear lines. If I've misunderstood let us know!

Kind regards,
Matt

Freedom

Freedomasked

Reid Cycles

Do the Reid brand cycle tyres require a special pump??

2 answers
Stuart
Stuart

It depends on the tyre, the bikes I purchased had a dual valve pump included with the deal. Generally they are the Dunlop "car type" valve and the Presta type valve, which you will generally find on road / racing bikes. The bikes I purchased had the Presta valve. Reid sell a bike pump which will do both.
Hope this helps
Stuart

Reid Cycles
David F.Reid Cycles

Thanks Stuart!

Yes, you'll find that most bikes are either Presta (Sometimes called French or bike valve) or Schrader (Sometimes called American or car valve) varieties. You can either ensure that the pump you get is specific to your bike, or as Stuart suggested a pump that is capable of inflating both. Our alloy 2 head pump will inflate either.

If there's anything else, please let us know.
Kind regeards,
Matt

Rose

Roseasked

Reid Cycles

I live in the USA and finding a good bike for me, I'm 54, is difficult. Love your ladies bikes and I am wondering if you can put a basket on both the front and back?
Thank you, Rose from Indiana

1 answer
Reid Cycles
David F.Reid Cycles

Hi Rose,

Thanks for your question. You can most certainly attach a rear basket, front basket or both! The bikes were specifically designed with basket options in mind. The front basket uses a bracket to sit in the headset stack while legs underneath rest on the front hub bolts.
The rear basket uses a clamping mechanism to attach to the rear pannier that comes with these bikes.

However, at this stage we cannot offer direct sales to anywhere other than Australia. I do apologise for inconvenience but would direct you to www.reidbikes.com, our international wing for more information on local suppliers.

All the very best! Regards,
Matt

Angela Pantangco

Angela Pantangcoasked

Reid Cycles

Hey, I'm deciding whether to go for the urban x2 or the granite? I'm currently commuting on a mountain bike with thinner wheels for about 2.5km each way but working up to longer routes as I'm moving next month and it would be an 11km commute one way to work. Any thoughts?

2 answers
Daz
Daz

I tested the osprey flat bar, the Falco elite, and the granite. I also tested road and flat bar road options from other brands. I looked at but didn't test the x2 as I wanted something with better gearing for the road. The granite is great. I commute 7kms each way a couple of days per week and 30-40 kms on weekend. I come from a heavy mountain bike and was originally looking at a flat bar road bike. It also does surprisingly well on gravel or dirt. Very glad I chose the granite.

Reid Cycles
David F.Reid Cycles

Hi Angela

Both are great bikes but it's about choosing the right bike for your needs. The X2 is a flat bar Hybrid, its riding position is more up rite then the Granite. If you are ridding with a heavy backpack then the more up rite ridding position can be better then a more lent over stances.

However I do agree with Daz, the Granite is a great bike. It's our first touring bike. It's riding position is more lent over then the X2 with is great for going into the wind but not as lent forward then then a Falco or Osprey. Just like the X2 it has bolts for full mud guards and panniers. You could consider getting pannier bags to take the weight off your back. The Granites main advantages over the X2 are the better gears and crank. The bottom bracket is a Shimano Octalink Splined that will do more miles then the X2.

I think the X2 is great in the city for making lots if shorter quick trips getting on and off the bike frequently. But over longer distances the Granite could be the better choice.

I hope this helps. It would be very useful for you to go into store to test ride the bikes.

If you have any further questions please contact the customer service team on (03) 9329 1222.

Regards
Reid

Dave

Daveasked

Reid Cycles

Supplementary, How reliable are the gears on the MTB Sport. I understand that gears can often be the component causing problems. Is it possible to upgrade the order if I decide too?

1 answer
Reid Cycles
David F.Reid Cycles

Hi thanks, for the query,

The MTB sport comes with Shimano Tourney gears. These are and entry level gear set from a very strong manufacturer. They are reliable and work well even in off road conditions. Just remember that the more basic gear sets do need a bit more care to change gear properly. You can't put as much tension through the chain as you change gear. This means changing gears needs to be conducted at a more leisurely pace. This gear set is not for racing.

You could update your gear set at a later date but if you do want a better gear shifting you could choose the MTB Pro.

https://www.reidcycles.com.au/reid-mtb-pro.html

This bike features upgraded Shimano EZ-Fireshifters to help you change gear with ease.

If you have any further questions please feel free to contact the customer service team on (03) 9329 1222

Regards,
Reid

Dave

Daveasked

Reid Cycles

Hi I am considering buying a Reid MTB Sport just for social biking twice a week. How difficult is it to assemble? Will I need anything in addition for the assembly, e.g. lubes, etc? Do you have a retailer in newcastle NSW?

2 answers
Daz
Daz

Hi, I don't work for Reid. I bought my Granite fully assembled. I don't know if there is a dealer in Newcastle as I live in Adelaide.

Reid Cycles
David F.Reid Cycles

Hi Dave,

The bikes are shipped 80% assembled and you would need to attach the front wheel, pedals, handlebar, seat and seat post.

Whilst that part is relatively straight forward, the brakes and gears will most likely require some tuning out of the box. We do recommend that this be done by a professional.

We sell an assembly kit that will have most of what you need, but some grease is also a good idea. The chain will be pre-lubricated, but chain oil is always handy to have as the chain will most likely require cleaning and relubing in the future.

Unfortunately, at the time of writing we only have one store in NSW, our Glebe store on Parramatta Rd.

Feel free to give us a call on (03) 9329 1222 with any further questions.

Kind regards,
Matt

Vince Oblea

Vince Obleaasked

Reid Cycles

Hi Reid, I've been planning to buy a commuter/hybrid bike. And I've been struggling between City 2 and Urban X2. I know that city 2 is mountain bike based (versatile) while the other is road based (fast). Any roads I travel on have bumps, mixed terrain and gravel anyway. So what do you think is better for me in terms of a fast, light and strong, easy to control bike that can handle rough roads? And how bad would a suspension fork-less bike be when traveling on rough roads, off road?

2 answers
Reid Cycles
David F.Reid Cycles

Hi Vince,

Great question. Personally I would go for the Urban X2 over the City 2 for a number of reasons. I'm not confident that the forks on hybrid bikes are up to the task of handling the terrain you have described, they're more to provide added comfort to the ride. If you wanted a versatile bike front suspension I would recommend a bike like our Xenon, it has far superior front suspension and brakes and you could simply run a skinnier tyre to give it fast rolling speed over sealed surfaces.

The rigid fork is lighter, easier to maintain and less likely to fail over a suspension fork. The ride quality will be harsher than the City 2, however I would simply stand up when coming towards a bumpy section and let my legs and arms absorb the impacts. If you found the ride quality too harsh, you could put in a larger volume tyre to give you more cushion.

I just don't think it's worth going with the City 2 when you can have disc brakes and internal cable routing on the X2. The powerful disc brakes would give me greater confidence when riding over the v-brakes to make the suspension issue redundant.

Let me know if you have any further questions and I will do my best to assist.
Kind regards,
Matt

Vince Oblea
Vince Oblea

Hi Reid,
That will be all the answer I need. Thank you. Now, time to hit the road with X2!

cwood

cwoodasked

Reid Cycles

Hi Reid,
I have had a Vintage ladies bike for a few years now, but due to a lower back and hip injury haven't ridden in quite a while. I'm looking to get back into it but not sure if the vintage style is good for my lower back and looking to possibly purchase a womens x1 commuter. Do you have any advice on which bike would be easier on my lower back? I only ride for pleasure. Also, do you offer trade ins? And finally, if I ended up buying the x1, can my back basket be put onto it? Thanks!

1 answer
Reid Cycles
David F.Reid Cycles

Hi, thanks for the query,

It can be hard to anticipate how a frame shape will affect an individual rider as everybody is so different. Usually people with lower back issues do better on our "ladies royale bike" and our "ladies deluxe bike" as both of these frames have a higher front end meaning that the rider sits at a more upright riding position. This usually takes pressure off the lower back. However as mentioned everybody reacts differently on different frame shapes. This is why we offer test rides on all our bikes. We would love to you to come into store so we can fit you to a bike. I'm sure between our trained staff and out test riding option we will be able to find you a bike works well for you.

The X1 is a great bike, it's very light and has a fantastic gear set that can certainly take the pressure off your muscles on a long ride. However this bike will not support a basket.

Unfortunately we do not offer trade ins.

I recommend that you call the Reid Cycles customer support team on (03) 9329 1222 (within business hours) who will be able to talk you through the process of purchasing a bike that's just right for you.

Regards,
Reid Cycles.

Keen

Keenasked

Reid Cycles

Hi, I was researching some bikes online and I think your Q&A is really a great differentiator!

I was thinking of getting a Reid bike from this store at North Melbourne (https://www.google.com/maps/place/Reid+Cycles/@-37.805599,144.957415,18z/data=!4m2!3m1!1s0x0:0x2b34009878059d8c?hl=en-US).

I am new here and just need a bike to commute from home to the city (10 km per way). Would there be something you can recommend for a starter with a budget of $450?

I bought a bike a while back and the gears were very crappy and it was a waste of money. I am very wary of getting another one so that bad experience has been holding me back.

1 answer
Reid Cycles
David F.Reid Cycles

Hi Keen,

We have quite a few good commuter options around that price all running Shimano gearing. Have a look at the Hybrid/Commuter section http://www.reidcycles.com.au/bikes/hybrid-commuter-bikes.html

Good all-round commuter bikes to consider would be the Blacktop (internal gears) for $499, the Urban X1 for $449 or the Urban X2 (with disc brakes) for $549.

All bikes include 12 months of free servicing so we'll fix any issues you have.

Cheers,
David

www.amin.vn

www.amin.vnasked

Reid Cycles

I bought the Vintage ladies Lite 2 days ago and I really love its colour, now I need to buy one front baby seat and one rear baby seat for my 2 toddlers. I see almost them gone on site, whether Reid still have them at store and whether which below baby seats will fit the Vintage ladies 7 speed lite bike - S size?

Which baby seat I should buy to be fit with my bike? Thanks in advance for any advice you can give. :)

1
http://www.reidcycles.com.au/polisport-baby-bike-seat-frame-mounted.html

2
http://www.reidcycles.com.au/beto-baby-seat-700c-disc.html

3

http://www.reidcycles.com.au/weeride-classic-babyseat.html

2 answers
Reid Cycles
David F.Reid Cycles

Hi

I can see that you purchased the Vintage classic lite. Did you purchase a small or a large size?

I can recommend this rear baby seat for the lite http://www.reidcycles.com.au/polisport-baby-bike-seat-frame-mounted.html it fits really well. If you have the smaller size and you have your saddle low you may have to remove the rear pannier for best fit.

In terms of a front carrier this one would work well (again as long as the saddle is not at it's lowest setting on a small size) http://www.reidcycles.com.au/weeride-classic-babyseat.html

In regards to fitting a baby seat to the front and the back of the bike at the same time please bear in mind that doing this would make the bike very top heavy. You would have to work harder to keep control of the bike. Also getting on and off the bike would be very frustrating, most people pick either a front or rear baby seat. In your situation I really think you would be better off choosing a bicycle trailer, please see the links below;

http://www.reidcycles.com.au/pacific-alloy-kid-trailer.html

http://www.reidcycles.com.au/pacific-speed-kid-trailer-combo.html

Both of these options would be comparable with your bike and would be easier to use. Though both options are not in stock but both can be ordered in. To do this you could call our customer service team on (03) 9329 1222

If you have any further question the customer service team will be happy to help.

Regards

Reid Cycles

www.amin.vn
www.amin.vn

Thanks Reid for clear explanation!

I saw the bicycle trailer before but the bike will be used in Vietnam, not in Australia so it is not safe to use the bike trailer because the motorbikes can hit directly the baby inside anyway traffic in Vietnam is not safe at all.

After looking at the child seats from your website, and read reviews from others, I decided and bought Beto deluxe bike seat for the rear and Weeride for the front. They are on the way to reach me next few days, hope so.

If I cannot use them at the same time, I will use it in each specific situation.

By the way, as I love the back of your design for vintage lady lite (mine is small size), so whether I can use the Beto baby seat without attaching the Beto's rack to the vintage lite's back seat?

Thanks for your advice,
Amin

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