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Reid Cycles
3.3 from 285 reviews

Reviews

3.1

15 reviews
5
(6)
4
(1)
3
(2)
2
(0)
1
(6)
  • Product Quality
    3.6 (13)
  • Return Claim MadeYes · No (15)
  • Shipping
    3.5 (4)
  • Customer Service
    3.0 (7)
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Reviewer Photos & Videos

Poor customer service, wrong communication

published

I have ordered two bikes online and after a long delay got an email saying my model is not available and suggesting me to upgrade to a higher model. I agreed and paid for it. Again got emails for delays in transit and finally got a sms to collect my bikes. When I visited the store, one bike was not arrived. Again contacted the customer service but no use. Store Rep confirmed they never received my bike.It is a waste of time, and seeking a refund now. It almost took 50 days and didn't have a positive outcome. I should have listened to the previous feedbacks here and not used their service.

Product Quality
Return Claim MadeNo

mtb disc pro 27.5

published

Bought this bike online. Goods arrived a few days later. All in good order. I'm pretty hands on bike person, but by no means a pro bike mechanic. I needed to adjust the disc brakes/calibers in the back it was making noise as you pedal because the brake pad is rubbing against the disc. If you YouTube around you'll find ways to adjust the disc pads so it doesn't rub against it. Apart from this, shifting is smooth. Remember to lube your chain too. Most of this would have been done if you buy the bike in the shop.

Product Quality
Return Claim MadeNo
Unhappycustomer

UnhappycustomerGreater Melbourne (Metropolitan), VIC

Paid for services but wondering if much was done???

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Melbourne
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Michael

Michael

  • 2 reviews

Perfect bullet proof commuter bike - Reid Urban X3

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Melbourne
Ken

KenSydney, NSW

  • 2 reviews

Poor Customer Service

published

Purchased the MTB Pro on Monday 22nd June online after being told by the Sydney store that it could be ready for collection within 2 days. Called them on Thursday 25th June - phone in Sydney office either doesn't get picked up or is on busy dial tone. When I did get through I got put on hold for 18 minutes until I got fed up and hung up. I then wrote to the support email to ask for an update. All the reply said was that things are delayed due to the current circumstances (Covid ?). Strange because they sent an email out to say 3000 new bikes had arrived. Until now Friday 26th June I am still waiting for a reply.

Customer Service
Return Claim MadeNo
Store LocationOnline Purchase for pickup at NSW
Colin

ColinSydney, NSW

  • 3 reviews
  • 7 likes

Love the bike but brakes are scary lol.

published

Just received our MTB which was purchased on a budget of under $400. Very, very impressed with it's overall quality and it really is a smart looking bike in the new Charcoal colour (i'd call it met light blue personally). The couple of quality extras which were thrown in (front & rear little lights & key/cable lock) bought the price down to close to $300 for the bike by itself. So it really was excellent value for the $$........
BUT OMG......THE Braaaaakes!!! lol. Scary as hell on first steep down hill decline. Hopefully they will bed-in and become a lot more responsive. I really wasn't expecting the nearly zero response when I grabbed the levers. So beware and be careful if your sending your kids down a steep hill on one.

Product Quality
Shipping
Return Claim MadeNo
Charul

CharulGreater Melbourne (Metropolitan), VIC

Pathetic Buying and after service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationReid Melbourne

Awesome service at Reid Cycles Balcatta

published

I just want to say I was very happy with the service and staff at Reid cycles balcatta they were very helpful and assembled my bike in a timely manner. I love my new bike very easy to ride as it is light but still very sturdy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBalcatta, Perth, WA
Matt

Matt

  • 4 reviews
  • 5 likes

Ordered online

published

The store in Adelaide do not answer their phone. I left a message but no return of call. I’m sure they will say, as has been response in other reviews, we are busy like that’s a reason to drop any service?

Customer Service
Return Claim MadeNo
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Dean F.

Dean F.Darwin, NT

Dose the job

published
Product Quality
Shipping
Return Claim MadeNo

Cheap Price for a Cheap Product and Service

published
Product Quality
Return Claim MadeNo
tanlou

tanlou

  • 3 reviews
  • 2 likes

Perfect product and amazing service

published

The Reid Deluxe Vintage bike is an excellent bike, exactly as described. Some issues with damage during delivery and an incorrect part but these were resolved super fast with exceptional customer service.

Product Quality
Return Claim MadeNo

Great service

published

My husband purchased a bike online for me. Bike was too big for me, contacted Reid Cycles via email & they sent exchanger/refund terms. I rang Nth Melb. store, said bring bike in which we did. Exchanged the bike, no problems & excellent customer service, via phone & in store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Melbourne
Tony

TonyMid North Coast, NSW

Good value bike. Damaged in delivery. Twice.

published

My Reid Xenon 29'er arrived with minor damage. Reid sent a replacement part. When Fastway Couriers delivered the new part it was also broken. Still a very good value bike.

Product Quality
Shipping
Return Claim MadeNo
Nabeel Aziz

Nabeel AzizGreater Melbourne (Outer), VIC

  • 8 reviews
  • 11 likes

Reid Urban X2 is awesome

published
Product Quality
Shipping
Return Claim MadeNo
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Questions & Answers

Dennis

Dennisasked

Reid Cycles

I have a Reid Condor road bike with chainring combo 48/40. I wish to upgrade this to 52/36. I find that I am now running out of gears. Can this be achieved without too much expense?

No answers
Ben D.

Ben D.asked

Reid Cycles

Have just assembled my mtb pro disc 27.5, having issues with the breaks-not much happening stopping wise after riding it

1 answer
fullalelebro
fullalelebro

Hey, I find the brakes very sluggish too unless u grip down hard on them. Then they are very responsive.
Care to fill us in on question below if u have a kickstand?

fullalelebro

fullalelebroasked

Reid Cycles

Hi I picked up my Reid MTB pro 27.5” mountain bike yesterday after electing for store to assemble, but just realised there is no kickstand.
Is this normal? Or has something been missed in the assembly?

2 answers
Siew W.
Siew W.

no kickstand in my mtb disc pro 27.5

fullalelebro
fullalelebro

Thanks for the info!

Get an answer from our members and Reid Cycles representatives

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