- QLD, Brisbane
- Verified customer
You get what you pay for
Started off well, guys were good to deal with, bought bike in Feb 2020 granite 1.0. But! I use my bike to commute into work, (which i said at the start) and since then the crank has come apart, various wheel spokes breaking. I've taken the bike back 3 times. I attempted to repair the crank myself but it was on there so tight it pulled the thread out. So the guys said they could have a look and try, but mentioned they didn't have all the tools required in the shop and had to source a "hammer" from home to pull the old crank off. So in the end th...e crank nut had come apart/loose and they tightened this up and repaired after a week in the shop. But again another spoke has broken and the wheel is unrideable. I phone them to see if i can drop it in, (only just in there week before with broken crank, the guy said he knows who i am) they tell me it could take 1 to 2 weeks to fix,(american guy) for one spoke. Before repairs were not a problem and would get it back within 2 days. Then another spoke snapped and the wheel was badly buckled. I turn up on friday at closing time at 5:30. The door was locked all lights were on and the guys were standing inside. They saw me at the door, looked at each other and walked out into the workshop out of view until i left. Yep i get it, it was closing time, previous times when dropping off bike takes two seconds, they already had my details, just left the bike with them. Since then I have written to the warranty guys at Reid, [name eremoved], who was prompt to get back to me. But after two weeks of waiting to hear back about my request to have the bike refunded because it's not safe, (the crank is becoming loose again)I got an answer. (Note:***PLEASE read the warranty fine print***) Spokes are a consumable item and they don't have to replace these if they break, so thanks guys for doing this. They will not refund me and that the crank coming loose is part of maintenance and I should take the bike back to get checked at there shop and then sell it.....I asked if there was another shop to take this too,(don't quite trust the Gabba guys, especially if there repairs keep breaking) they said no, its the Gabba shop or nothing........Ive learnt my lesson, you get what you pay for ($600 bike only last six months)and dont buy or deal with this shop.
- WA, Perth
- Verified customer
Poor quality. 4 warranty claims.
I bought a bicycle from Reid Cycles. In the year I've owned it, it's continually had problems. From vibrating pedals to grinding sounds in the drive train. So far they've admitted that they assembled the bicycle incorrectly which caused the vibrating pedals. For the grinding sound when pedalling, they've said that the grease inside the drive train has disappeared which has caused the drive train to rust away internally. So far I've made 4 warranty claims yet still have problem after problem. I'm now going to the Department of Consumer Protection and the ACCC to get this sorted. It's been a huge pain and a massive annoyance. I just wish I had a bike that worked.
- WA, Perth
- Verified customer
Childs bike gear broke in two weeks
My 11 year old son saved up for a mountain bike. We went to the Balcatta store and put a deposit down on a 'charcoal' mountain bike. We received a call to pick up the bike and once in store found the bike to be blue. My son was a little upset but accepted the colour after offered a free tool bag ($15).
After two weeks, the gears broke at the wheel and chain snapped. I took the bike in and was told that was not covered under warranty.
My son is very upset and now need to take elsewhere and repair the broken gears.
Be very wary of these cheap bikes and non service of warranty.
- SA, Adelaide
- Verified customer
You be the judge
I recently purchased the the Granite 2.0 from the Reid bicycle shop in Adelaide. After a week of riding the bike I returned it for an inspection. The bike wasn’t holding gears and I was experiencing major chain rattle in 95% of the gears. I dropped off the bike early one morning and was advised that I would be contacted that afternoon to collect it. I didn’t receive a returned call. I phoned the next day and was advised that they had been really busy (hence the lack of a returned call) but that the bike was ready for collection. When I we...nt to collect the bike, the employee advised that I had now used my free service. I questioned this, suggesting that I wouldn’t have had to use the free service if the gears were correctly calibrated. The employee responded by stating that what I had experienced was normal and occurs during the break in process because the chain will stretch a little. I didn’t dispute this as I didn’t know any better. However, when I was disappointed to find out that the bike was no better. The rattle was still there and the bike would still jump out of some gears. After another two weeks of riding the bike, a new issue surfaced where the bike would consistently start to skip on the chain after the same amount of rotations. An inspection of the bike revealed that a chain had broken. I decided to get a second opinion from the team at Treadleys. They replaced the chain and recalibrated the gears - $75.00 later (which is additional to the extra Reid services I paid for when I purchased the bike) and the bike runs like an absolute dream. Apparently the chain rattle was the result of the original chain being too wide for the bike. From my experience, there is nothing wrong with Reid bikes... the same cant be said about the service received.
Fixed wheel bike
My ride for a few Km and I started going up hill I hear this crack crack . I think I need to check this out thought it was the front sprocket but no the barring had gone and the chain was about to break
Just emailed Reid’s I’m in Darwin so I can only guess they won’t be fixing this onl got the bike mid January so it’s last 2 months
I was thinking of buy a MTB off them but I’ll buy local spend the extra $200 and not have any drama
I’m so disappointed
Don’t buy Rieds
Questions & Answers
Ladies Classic eBike Display manual - Bought this bike for my wife, but it did not come with a manual for the display. Can one be e-mail to me? [email removed]
I have a Reid Condor road bike with chainring combo 48/40. I wish to upgrade this to 52/36. I find that I am now running out of gears. Can this be achieved without too much expense?
Have just assembled my mtb pro disc 27.5, having issues with the breaks-not much happening stopping wise after riding it
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