??!
1 photo
Reid Cycles

Reid Cycles (page 3 of 15)

Online Store, Physical Store
3.3 from 285 reviews

Reviews

3.3

285 reviews
5
(126)
4
(31)
3
(13)
2
(28)
1
(87)
  • Product Quality
    2.9 (19)
  • Return Claim MadeYes (5) · No (15)
  • Shipping
    2.7 (6)
  • Customer Service
    2.5 (11)
Previous
Next

Reviewer Photos & Videos

dudded by big w

dudded by big wSYDNEY

  • 4 reviews
  • 10 likes

Reid must honour their 12 month free service promise

published
Tahn

TahnSydney

Reid Cycles refuse to honour included servicing

published

I purchased a Reid Cycles bike as the sales assistant emphasised the purchase price included 12 months of servicing. Reid Cycles recently closed their Sydney store and failed to inform customers. Rather than put in place arrangements, they are refusing honour any servicing claims.

As seems to be the trend with reviews on here, Reid Cycles offer decent bikes but ABYSMAL customer service.

Max2million

Max2millionBrisbane

  • 3 reviews
  • 4 likes

Worst customer service ever.

published

Over charged me and refuse to refund my money, ignore any further responses, responses received have been arrogant and rude. Be warned, avoid at all costs. Would not recommend them to my worst enemy's streak stained jock strap.

4 comments
Reid Cycles
David F.Reid Cycles
Max2million
Max2million

Hi Chris, have already emailed you multiple times and you have ignored me. You can respond to my previous emails if you so wish.

Reid Cycles
David F.Reid Cycles
Bike Shops

Find out how Reid Cycles compares to other Bike Shops

Know better, choose better.

Compare all

I am very happy with my Reid Urban X3

published

i just bought a Reid Urban X3 - I am very happy with the bike and Tom at Cheltenham provided the best advice and assisance i have ever had at a bike shop

Gus

GusMelbourne

Inferior parts and rushed construction

published
Harvey

HarveySydney

Unpleasant customer service.

published
Fred

FredSydney

5 stars to the bicycle - 0 stars to the people who work for REID (Sydney)

published

Picked up the brand new bike, had 2 major issues while riding back home. I went back to the shop the same day, but the mechanics did not give damn. I fixed the bike myself. Wrote to REID about the issue, no damn was given.

I find it really funny as I went to the GIANT shop (Clarence Street) for a consultation, while speaking to the guys at the workshop, I was told that the mechanics at REID are not famous to be up there.

By the way, the bicycles are actually really good for the price you pay!

Ash

AshBrisbane

  • 3 reviews
  • 6 likes

It is almost one month now we haven't received cycle

published
1 comment
Ash
Ash

Love my bike

published

I bought my Reid Falco Advanced six months ago from the Perth store. Since then I have clocked up hundreds of kms on it and its never broken a sweat. For $700 it came with Shimano 105 gearing - couldn't get better value for money anywhere. I have taken it for servicing several times (which was free) and the staff have been sensational. As a newbie cyclist when I bought this I planned to go buy a fancy more expensive brand bike if I enjoyed cycling but now I'm looking into one of the Vantage series Reid bikes just for the value for money and service that comes with it. Would recommend 10/10.

Bike Shops

Find out how Reid Cycles compares to other Bike Shops

Know better, choose better.

Compare all
Michael Larcombe

Michael LarcombeHobart, TAS

  • 2 reviews
  • 2 likes

Return Customer, yet another quality product and brilliant service

published
HBadger

HBadger

  • 2 reviews
  • 2 likes

Great Product. Service could be better.

published
1 comment
Reid Cycles
David F.Reid Cycles
Sabrina

SabrinaSydney

Never again

published

Good bikes, super quick delivery.

published
2 comments
Reid Cycles
Lex G.Reid Cycles
Stuart
Stuart

Well I can honestly say this is the best customer service I have received in a long time. Thanks Matt for your contact and making sure the other kit is included.
Stuart

Bike ok. Missing and defective parts. Poor customer service.

published
1 comment
Reid Cycles
David F.Reid Cycles
Rob R

Rob RShepparton

Poor Customer Service

published

I purchased a Reid Urban X2 (Size XL frame) bike online.
When it arrived I took it to a local bike shop to have it assembled.
The bike was supposed to come with a kickstand. The bike store owner told me that there was no kickstand in the box. I contacted Reid Cycles & was told that the bike should have come with a kickstand & that they would organise a replacement for me. I have emailed Reid Cycles twice since then to check on progress & have had no response from them for 3 weeks now. I am very happy with the bike. I am not very happy with Reid Cycles Customer Service.

Regards,
Rob

2 comments
Reid Cycles
David F.Reid Cycles
Rob R
Rob R

Thank you for that.
Regards
Rob R

Bike Shops

Find out how Reid Cycles compares to other Bike Shops

Know better, choose better.

Compare all

Great Product with Top Quality Customer Service

published

I bought the Urban X2 Model 3 weeks ago and has been using it since to go to campus. Got a student offer along with Free locks, pump, and lights. The freebies weren't not supposed to be free as I already had the student offer. However, as I didn't know this terms applied, Matt the customer service still got them sent to me for free anyway. Really satisfied with the quality and service from Reid Cycles.

Daz

DazAdelaide

Adelaide store and my Granite purchase

published

Big thanks to the Adelaide Reid team. I've visited the store 4 times over the last month, as well as several other dealers. All staff I dealt with were very helpful. This lead to 5 test rides over two days (thanks to the female staff member for her patience!!), and then the decision to buy the Granite. The bike I was going to take had a very minor issue that I could have lived with while the bike was being broken in, but the team built one for me out of the box within 24 hours, and on a busy long weekend. Picked it up today and gave it a reasonable run. So far so good. Thanks team.

Steve O

Steve OMelbourne

Reid Xenon Mountain Bike

published

Bought this bike recently and had a great experience. The guys in the store were really helpful and knew what the were talking about. They didn't try to sell me anything - just steered me in the right direction based on what I needed the bike for.

Great work.

PS the bike is awesome!

Craig

CraigPerth

  • 2 reviews
  • 7 likes

Poor after sales service

published
1 comment
Reid Cycles
David F.Reid Cycles

Great Product for the Price Good after market service

published
Page 3 of 15
See all Reid Cycles reviews

Questions & Answers

Dennis

Dennisasked

Reid Cycles

I have a Reid Condor road bike with chainring combo 48/40. I wish to upgrade this to 52/36. I find that I am now running out of gears. Can this be achieved without too much expense?

No answers
Ben D.

Ben D.asked

Reid Cycles

Have just assembled my mtb pro disc 27.5, having issues with the breaks-not much happening stopping wise after riding it

1 answer
fullalelebro
fullalelebro

Hey, I find the brakes very sluggish too unless u grip down hard on them. Then they are very responsive.
Care to fill us in on question below if u have a kickstand?

fullalelebro

fullalelebroasked

Reid Cycles

Hi I picked up my Reid MTB pro 27.5” mountain bike yesterday after electing for store to assemble, but just realised there is no kickstand.
Is this normal? Or has something been missed in the assembly?

2 answers
Siew W.
Siew W.

no kickstand in my mtb disc pro 27.5

fullalelebro
fullalelebro

Thanks for the info!

Get an answer from our members and Reid Cycles representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.