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Reid Cycles

Reid Cycles (page 3 of 15)

Online Store, Physical Store
3.3 from 292 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (24)
  • Return Claim MadeYes (5) · No (20)
  • Shipping
    2.7 (6)
  • Customer Service
    2.5 (15)
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Federico

FedericoSutherland

  • 9 reviews

Great bikes

published

I have bought two bikes from Reid, one Reid Falco and one Reid Xenon. I have been using them for more than 2 years and I am extremely satisfied. They work perfectly and they were very cheap.

mangoman

mangoman

  • 8 reviews

Good value

published
Stef the Mus

Stef the MusNorth Queensland, QLD

Reid Harrier

published

I required a commuter bike and wanted to keep the cost down so received my Reid Harrier, delivered to North Queensland for $268. For the money it was great value, rolls well, fast, a reasonable soft ride for 25 tyres. Seems to be reasonably bullet proof. I do a lot of road cycling as well and must say I'm impressed with the new purchase

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Fam of 5

Fam of 5Sydney

Amazing calue for money & exceptional customer service

published
bwade1985

bwade1985Perth, WA

  • 3 reviews
  • 5 likes

Abusive staff!!!

published

What a mistake I made purchasing through Reid Cycles...

Phone centre staff are abusive, arrogant, belittling, condescending and simply put.. rude...

Spent $700 on them and told me my 15 years putting a bike together is nothing compared to their 27 and that I should get a new job and some training... wouldn't even replace a faulty chain..

When I find a way to formally report specific persons and the company I will be.

Great Service, Great Bike ... so far

published
patrick

patrick

  • 2 reviews
  • 1 like

Not providing what was paid for

published

Bought a bike from them price included first year of service they will not provide the service because they don't have a store in Brisbane.. They still are open for business and could easily organize to get the work done.

dudded by big w

dudded by big wSYDNEY

  • 4 reviews
  • 10 likes

Reid must honour their 12 month free service promise

published
Tahn

TahnSydney

Reid Cycles refuse to honour included servicing

published

I purchased a Reid Cycles bike as the sales assistant emphasised the purchase price included 12 months of servicing. Reid Cycles recently closed their Sydney store and failed to inform customers. Rather than put in place arrangements, they are refusing honour any servicing claims.

As seems to be the trend with reviews on here, Reid Cycles offer decent bikes but ABYSMAL customer service.

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Max2million

Max2millionBrisbane

  • 3 reviews
  • 4 likes

Worst customer service ever.

published

Over charged me and refuse to refund my money, ignore any further responses, responses received have been arrogant and rude. Be warned, avoid at all costs. Would not recommend them to my worst enemy's streak stained jock strap.

4 comments
Reid Cycles
David F.Reid Cycles
Max2million
Max2million

Hi Chris, have already emailed you multiple times and you have ignored me. You can respond to my previous emails if you so wish.

Reid Cycles
David F.Reid Cycles

I am very happy with my Reid Urban X3

published

i just bought a Reid Urban X3 - I am very happy with the bike and Tom at Cheltenham provided the best advice and assisance i have ever had at a bike shop

Gus

GusMelbourne

Inferior parts and rushed construction

published
Harvey

HarveySydney

Unpleasant customer service.

published
Fred

FredSydney

5 stars to the bicycle - 0 stars to the people who work for REID (Sydney)

published

Picked up the brand new bike, had 2 major issues while riding back home. I went back to the shop the same day, but the mechanics did not give damn. I fixed the bike myself. Wrote to REID about the issue, no damn was given.

I find it really funny as I went to the GIANT shop (Clarence Street) for a consultation, while speaking to the guys at the workshop, I was told that the mechanics at REID are not famous to be up there.

By the way, the bicycles are actually really good for the price you pay!

Ash

AshBrisbane

  • 3 reviews
  • 6 likes

It is almost one month now we haven't received cycle

published
1 comment
Ash
Ash
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Love my bike

published

I bought my Reid Falco Advanced six months ago from the Perth store. Since then I have clocked up hundreds of kms on it and its never broken a sweat. For $700 it came with Shimano 105 gearing - couldn't get better value for money anywhere. I have taken it for servicing several times (which was free) and the staff have been sensational. As a newbie cyclist when I bought this I planned to go buy a fancy more expensive brand bike if I enjoyed cycling but now I'm looking into one of the Vantage series Reid bikes just for the value for money and service that comes with it. Would recommend 10/10.

Michael Larcombe

Michael LarcombeHobart, TAS

  • 2 reviews
  • 2 likes

Return Customer, yet another quality product and brilliant service

published
HBadger

HBadger

  • 2 reviews
  • 2 likes

Great Product. Service could be better.

published
1 comment
Reid Cycles
David F.Reid Cycles
Sabrina

SabrinaSydney

Never again

published

Good bikes, super quick delivery.

published
2 comments
Reid Cycles
Lex G.Reid Cycles
Stuart
Stuart

Well I can honestly say this is the best customer service I have received in a long time. Thanks Matt for your contact and making sure the other kit is included.
Stuart

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Questions & Answers

Elmer L

Elmer Lasked

Reid Cycles Online Store

Ladies Classic eBike Display manual - Bought this bike for my wife, but it did not come with a manual for the display. Can one be e-mail to me? [email removed]

No answers
Dennis

Dennisasked

Reid Cycles

I have a Reid Condor road bike with chainring combo 48/40. I wish to upgrade this to 52/36. I find that I am now running out of gears. Can this be achieved without too much expense?

No answers
Ben D.

Ben D.asked

Reid Cycles

Have just assembled my mtb pro disc 27.5, having issues with the breaks-not much happening stopping wise after riding it

1 answer
fullalelebro
fullalelebro

Hey, I find the brakes very sluggish too unless u grip down hard on them. Then they are very responsive.
Care to fill us in on question below if u have a kickstand?

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