I have bought two bikes from Reid, one Reid Falco and one Reid Xenon. I have been using them for more than 2 years and I am extremely satisfied. They work perfectly and they were very cheap.

Bought a Reid Urban x2 for commuting, i live on the second floor of a unit block with no lift so i wanted something that wasn't going to be too heavy to carry up. Also didn't want to buy something cheap and nasty which would make me not want to cycle.

Im new to cycling and so im probably not the best person to make the following comments. I am very picky and didnt like a few minor things on the bike. Did a few personal tweaks, tighten the brakes and twist the handle bar grips. But overall im very happy with the bike.

Had issues with the g...

I required a commuter bike and wanted to keep the cost down so received my Reid Harrier, delivered to North Queensland for $268. For the money it was great value, rolls well, fast, a reasonable soft ride for 25 tyres. Seems to be reasonably bullet proof. I do a lot of road cycling as well and must say I'm impressed with the new purchase

Ordered the Reid X-trail for our teen son yesterday, got an email this morning to say it’s ready! Picked it up at the Newtown store a couple of hrs ago & experienced exceptional customer service (unfortunately didn’t get the employees name). Not only did he install a drink bottle holder we purchased, but also threw in a bike lock & pump for free. We were also told to bring the bike back for a service in 3 months time as we are entitled to 2 free services! Nice surprise!
The bike itself is FANTASTIC! It looks incredible & handles beautifully, n...

What a mistake I made purchasing through Reid Cycles...

Phone centre staff are abusive, arrogant, belittling, condescending and simply put.. rude...

Spent $700 on them and told me my 15 years putting a bike together is nothing compared to their 27 and that I should get a new job and some training... wouldn't even replace a faulty chain..

When I find a way to formally report specific persons and the company I will be.

I see there are a lot of negative reviews on REID. I own a Cannondale and a custom GTR from Germany, which were trashed by people borrowing them. I was returning from a meeting and noticed the Adelaide REID store and popped in for a look. Whilst the components are not the same standard as on the other two, they are still quality (shimano etc). I found the sales staff to be very helpful and not pushing to sell me the most expensive model, but one which was fit for purpose and after riding it, I find it to be nearly as good as the other two bikes...

Bought a bike from them price included first year of service they will not provide the service because they don't have a store in Brisbane.. They still are open for business and could easily organize to get the work done.

Hundreds of people in Sydney, Brisbane and Perth have bought bikes from Reid Cycles with the promise they would provide 12 months free service, only to find the stores closed weeks later and the company refusing to honour their commitment. Reid continued to advertise the service commitment knowing they were closing these stores, a breach of consumer laws in all states. I bought two bikes from their Sydney store in April and they closed their doors two weeks later, and all Reid will do is say bad luck. I have already had to spend $90 to replace ...

I purchased a Reid Cycles bike as the sales assistant emphasised the purchase price included 12 months of servicing. Reid Cycles recently closed their Sydney store and failed to inform customers. Rather than put in place arrangements, they are refusing honour any servicing claims.

As seems to be the trend with reviews on here, Reid Cycles offer decent bikes but ABYSMAL customer service.

Over charged me and refuse to refund my money, ignore any further responses, responses received have been arrogant and rude. Be warned, avoid at all costs. Would not recommend them to my worst enemy's streak stained jock strap.

i just bought a Reid Urban X3 - I am very happy with the bike and Tom at Cheltenham provided the best advice and assisance i have ever had at a bike shop

The bicycles are cheap and 'in style', but be prepared to add 100 dollars to the price to get the bike into good condition. The tubes on my first purchase a couple of years ago punctured almost immediately, the chain broke and the tape lining the inner wheels to 'protect' the inner tube was so poor that a bike mechanic at another store I found (after trying a couple of others who failed to fix the underlying issue) exclaimed in shock that someone would happily sell something so shoddy. He fixed it up well and I haven't had an issue with it sinc...

in the last week
These guys were so rude. I ordered a bike for my daughter and it arrived as ordered but there was damage to the insert for the handle bars. Rang to see if I could get it fixed for Xmas. Was told to go to my local bike store to sort it out! And then when I was told that a spare could be ordered but at charge - I made a comment about the fee and was rudely told that i should be charged, as I probably made the damage from 'hammering it in'. Thankfully the team at Wooly's Wheels in Paddigton were so nice and. sorted it out on th...

Picked up the brand new bike, had 2 major issues while riding back home. I went back to the shop the same day, but the mechanics did not give damn. I fixed the bike myself. Wrote to REID about the issue, no damn was given.

I find it really funny as I went to the GIANT shop (Clarence Street) for a consultation, while speaking to the guys at the workshop, I was told that the mechanics at REID are not famous to be up there.

By the way, the bicycles are actually really good for the price you pay!

We have ordered two cycles. It is almost one month over. We got one cycle and store was quite confident of getting us cycle within one week. It is now more than 3 weeks we haven't received.
Moreover every time we have to call them, they are not even courteous enough to give follow up call.
Every day my wife has to spend almost 7 dollars on transport, we deserve compensation and when we asked for it, he was very blunt in saying he has given us the best deal. We spent almost 120 AUD on transport so far which we could have saved if we purchased ...

I bought my Reid Falco Advanced six months ago from the Perth store. Since then I have clocked up hundreds of kms on it and its never broken a sweat. For $700 it came with Shimano 105 gearing - couldn't get better value for money anywhere. I have taken it for servicing several times (which was free) and the staff have been sensational. As a newbie cyclist when I bought this I planned to go buy a fancy more expensive brand bike if I enjoyed cycling but now I'm looking into one of the Vantage series Reid bikes just for the value for money and service that comes with it. Would recommend 10/10.

I've been a customer of Reid for a number of years now, having purchased by first Harrier Fixie at the Coorparoo, QLD store. The bike served me well as a casual cruiser, and re-ignited the childhood obsession I had with cycling.

I've taken to restoring old Repco and Malvern Star road bikes in recent times, and I am a regular customer of the Reid Fortitude Valley store. The staff there are always very knowledgeable, and more than happy to help out with recommending parts to fit my old cro-moly frames that are some 30 years old. They've also s...

I was looking to replace my aging dual suspension Mountain Bike. I posted on some MTB forums and was given a link to the Reid Solo 360 Hard Tail Mountain Bike.

I did some research on the Solo 360, the specification looked great, XT gear throughout and internally routed cables caught my attention. I have ridden quite a few bikes recently looking to see what was out there at my price point and this bike was high on the list.

So I decided to head down to Reid Cycles on the weekend arriving Saturday at about 11:30am. The place was busy … tha...

I have never written an online review of a product before, this is the first time I have felt so infuriated by a product or an encounter with a company that I felt compelled to do so. Also, my personal experience with Reid has led me to believe that this product simply isn't safe. It has put my life at risk 3 times now and I cannot believe that these bikes pass any safety standard in Australia. I would strongly recommend anyone looking to buy the vintage women's bikes to look elsewhere. Similarly I would not feel comfortable buying a product fr...

I would like to congratulate Reid on the smooth transaction and super quick delivery of the two bikes I bought (one for myself and my wife). The bikes were delivered within a week of the order and were well packaged. Although we were not home for delivery the driver made sure the bikes were placed securely within the property. (Thanks James from next door for signing)
I see the bikes were dispatched from Melbourne to Brisbane and I could track the whole delivery. I have set the bikes up and it was an easy task.
My only complaint (and it is...