Hundreds of people in Sydney, Brisbane and Perth have bought bikes from Reid Cycles with the promise they would provide 12 months free service, only to find the stores closed weeks later and the company refusing to honour their commitment. Reid continued to advertise the service commitment knowing they were closing these stores, a breach of consumer laws in all states. I bought two bikes from their Sydney store in April and they closed their doors two weeks later, and all Reid will do is say bad luck. I have already had to spend $90 to replace ...Read more

The bicycles are cheap and 'in style', but be prepared to add 100 dollars to the price to get the bike into good condition. The tubes on my first purchase a couple of years ago punctured almost immediately, the chain broke and the tape lining the inner wheels to 'protect' the inner tube was so poor that a bike mechanic at another store I found (after trying a couple of others who failed to fix the underlying issue) exclaimed in shock that someone would happily sell something so shoddy. He fixed it up well and I haven't had an issue with it sinc...Read more

in the last week
These guys were so rude. I ordered a bike for my daughter and it arrived as ordered but there was damage to the insert for the handle bars. Rang to see if I could get it fixed for Xmas. Was told to go to my local bike store to sort it out! And then when I was told that a spare could be ordered but at charge - I made a comment about the fee and was rudely told that i should be charged, as I probably made the damage from 'hammering it in'. Thankfully the team at Wooly's Wheels in Paddigton were so nice and. sorted it out on th...Read more

We have ordered two cycles. It is almost one month over. We got one cycle and store was quite confident of getting us cycle within one week. It is now more than 3 weeks we haven't received.
Moreover every time we have to call them, they are not even courteous enough to give follow up call.
Every day my wife has to spend almost 7 dollars on transport, we deserve compensation and when we asked for it, he was very blunt in saying he has given us the best deal. We spent almost 120 AUD on transport so far which we could have saved if we purchased ...Read more

I've been a customer of Reid for a number of years now, having purchased by first Harrier Fixie at the Coorparoo, QLD store. The bike served me well as a casual cruiser, and re-ignited the childhood obsession I had with cycling.

I've taken to restoring old Repco and Malvern Star road bikes in recent times, and I am a regular customer of the Reid Fortitude Valley store. The staff there are always very knowledgeable, and more than happy to help out with recommending parts to fit my old cro-moly frames that are some 30 years old. They've also s...Read more

I was looking to replace my aging dual suspension Mountain Bike. I posted on some MTB forums and was given a link to the Reid Solo 360 Hard Tail Mountain Bike.

I did some research on the Solo 360, the specification looked great, XT gear throughout and internally routed cables caught my attention. I have ridden quite a few bikes recently looking to see what was out there at my price point and this bike was high on the list.

So I decided to head down to Reid Cycles on the weekend arriving Saturday at about 11:30am. The place was busy … tha...Read more

I have never written an online review of a product before, this is the first time I have felt so infuriated by a product or an encounter with a company that I felt compelled to do so. Also, my personal experience with Reid has led me to believe that this product simply isn't safe. It has put my life at risk 3 times now and I cannot believe that these bikes pass any safety standard in Australia. I would strongly recommend anyone looking to buy the vintage women's bikes to look elsewhere. Similarly I would not feel comfortable buying a product fr...Read more

I would like to congratulate Reid on the smooth transaction and super quick delivery of the two bikes I bought (one for myself and my wife). The bikes were delivered within a week of the order and were well packaged. Although we were not home for delivery the driver made sure the bikes were placed securely within the property. (Thanks James from next door for signing)
I see the bikes were dispatched from Melbourne to Brisbane and I could track the whole delivery. I have set the bikes up and it was an easy task.
My only complaint (and it is...Read more

Bought the Vintage Ladies Classic Plus 7-speed from the Perth (Balcatta) Store and it is a nice looking bike and overall quality is good for the price. However, on getting it home, I noticed the crank nut covers were missing and the foamy material in the right-handlebar grip had perished and you could feel the handlebar through the grip - something I hadn't noticed in the store since I was mainly focused on testing the brakes and gears and safety-related aspects.

No problem, or so I thought. I contacted the store the next day and explained ...Read more

Bought a Falco road bike online that was delivered in reasonable time, noting that it was just before Christmas. Took the bike to the Perth store where I was told it would cost $35 to set up the bike. I queried this as it states online that all Reid bikes would be assembled free of charge at Reid Cycle stores. The guy told me that I would have to pay the fee, as I had assembled it myself. All I had really done was fit the seat pole and front wheel and straightened the handle bars. Came back to collect the bike three days later and another shop ...Read more

Bought a Osprey Elite 2016 Model Road Bike online off Reid. Rang the store about two days later to see how long my click and collect would take to be told that it probably would take another 6 days to my disappointment. The girl there though popped me on hold and went for a look around and found one already assembled in the store and said I could have that one instead if I wanted something ASAP. I appreciate her going out of my way to remedy the longer wait time. Went into the store to pick up the bike, both girls working were personable and he...Read more