Bought the Vintage Ladies Classic Plus 7-speed from the Perth (Balcatta) Store and it is a nice looking bike and overall quality is good for the price. However, on getting it home, I noticed the crank nut covers were missing and the foamy material in the right-handlebar grip had perished and you could feel the handlebar through the grip - something I hadn't noticed in the store since I was mainly focused on testing the brakes and gears and safety-related aspects.

No problem, or so I thought. I contacted the store the next day and explained ...

I purchased a Reid Urban X2 (Size XL frame) bike online.
When it arrived I took it to a local bike shop to have it assembled.
The bike was supposed to come with a kickstand. The bike store owner told me that there was no kickstand in the box. I contacted Reid Cycles & was told that the bike should have come with a kickstand & that they would organise a replacement for me. I have emailed Reid Cycles twice since then to check on progress & have had no response from them for 3 weeks now. I am very happy with the bike. I am not very happy with Reid Cycles Customer Service.

Regards,
Rob

I bought the Urban X2 Model 3 weeks ago and has been using it since to go to campus. Got a student offer along with Free locks, pump, and lights. The freebies weren't not supposed to be free as I already had the student offer. However, as I didn't know this terms applied, Matt the customer service still got them sent to me for free anyway. Really satisfied with the quality and service from Reid Cycles.

Big thanks to the Adelaide Reid team. I've visited the store 4 times over the last month, as well as several other dealers. All staff I dealt with were very helpful. This lead to 5 test rides over two days (thanks to the female staff member for her patience!!), and then the decision to buy the Granite. The bike I was going to take had a very minor issue that I could have lived with while the bike was being broken in, but the team built one for me out of the box within 24 hours, and on a busy long weekend. Picked it up today and gave it a reasonable run. So far so good. Thanks team.

Bought this bike recently and had a great experience. The guys in the store were really helpful and knew what the were talking about. They didn't try to sell me anything - just steered me in the right direction based on what I needed the bike for.

Great work.

PS the bike is awesome!

Bought a Falco road bike online that was delivered in reasonable time, noting that it was just before Christmas. Took the bike to the Perth store where I was told it would cost $35 to set up the bike. I queried this as it states online that all Reid bikes would be assembled free of charge at Reid Cycle stores. The guy told me that I would have to pay the fee, as I had assembled it myself. All I had really done was fit the seat pole and front wheel and straightened the handle bars. Came back to collect the bike three days later and another shop ...

Bought a Osprey Elite 2016 Model Road Bike online off Reid. Rang the store about two days later to see how long my click and collect would take to be told that it probably would take another 6 days to my disappointment. The girl there though popped me on hold and went for a look around and found one already assembled in the store and said I could have that one instead if I wanted something ASAP. I appreciate her going out of my way to remedy the longer wait time. Went into the store to pick up the bike, both girls working were personable and he...

I bought a Lady Vintage Bike (Light, 7 speed with a basket at the front) about 5 months ago. The delivery was quick and we assembled it quickly.
We greased the bearings and the chain a few weeks ago, pumped some air in the tyres at the servo and the bike is running perfectly. It was good to get the lights, pump, lock and helmet for free.

I bought my Urban X2 about 8 months ago. I use it for weekend rides and the first couple of months it was running well. It is not a quick bike but takes you from A to B. However after couple of months the gears became stiff and the chain started to come off. I got it serviced and got better but noticed this won't last long. Last week the sit holding clamp got broken and got it replaced at not cost under warranty. I would've wished I had spent few more dollars I got a better quality bike.

I assembled my bike wrong & driving that way caused some damage to the wheel. I took my bike to the store & the cost was $40 to get it replaced as it was out of warranty. I had hardly taken the bike out. I emailed Reid Cycles & had a response the next day that all repairs were done at no cost. The bike is great value for money but most importantly the service is impressive. Thank you again. Great work Reid.

Got my bike delivered, the damn thing didn't come with a step by step instruction manual to assemble it. Instead it came with an airy fairy maintenance guide so I spent hours trying to assemble the thing with no clear instructions. It also came with a loose chain which the airy fairy maintenance guide didn't address so I had to take to the store. However when I bought it in they wouldn't fix it without me coughing an additional $50 for a NEW bike which they can't do under consumer guarantees. I asked them to teach me to fix it and they also ref...

Hi,

I bought my Vintage Ladies 7 speed Lite on Sep 24, 2015 from Adelaide shop. As the email from Reid, I was noticed that I would receive Free Deluxe Basket and Liner when buying 7 speed Lite.

But the staff did not know about that and asked me to show where I knew that info. Then I showed the email and they gave me free basket and liner, but when I came back home, I found that the one I got was not Deluxe basket, just the Standard one. I like "big structure" of the style of Deluxe basket (the same Big of 2 rings around the basket) but wh...

These guys can be anyday trusted upon quality. I recently purchased a helmet from the new store at Collingwood and its awesome. The representative was really helpful in making the right choice for me.

It's a very pleasant surprise to find outstanding customer service these days and Reid staff are very friendly, professional and really know their products. Good value for money was just an added bonus.

I had a skeptical review on here earlier due to some order kerfuffles. However, on Tuesday, I got a call from a Reid representative telling me that they had received a bike that I wanted and that they would be able to build it and have me pick it up on that day. They were under no obligation to contact me, or make any arrangements for me and so I was very pleasantly surprised that they had kept me in mind.

This purchase was my second Reid bike, and I came back because I had a good customer experience with the first bike. This time, they made...

Many thanks to the team at Reid. They were super helpful in helping me pick out the right bike for what I needed - and of course they are the best value in town! have a great day guys!

after retiring from road racing after over 30 yrs (and gaining a few kilos) I thought it was time to buy a bike. just a bike, no clipless pedals or exotic materials but instead a bike I could just hop on for rides with the partner and children to the park etc. the net lead me to reid and what a happy occurrence that was!

I ordered a vintage roadster and within just a few days it was delivered. it actually got delivered the same day that I got an email from reid telling me it was on its way.

easy to assemble and ready to ride in no...

They don't deserve even one star! The bikes are cheap crap and the service is horrible. We bought 2 bikes one for me and one for my husband. We rode them few times and since the first ride parts began falling off, the breaks were not working properly and the gears were not shifting correctly, there was always some cracking sound. After few months everything began to rust, and i mean everything even the parts that are covered in chrome and should never rust. So we rode them not more than 10 times, we kept them undercover and and after 6 months t...

Reid cycles went out of their way to provide excellent service. The bike looks amazing and rides well too. Would recommend just for the friendly staff at Reid cycles.

After recently purchasing a Reid Cycle through a third party seller (Never again), I contacted Reid customer service regarding the bike as incorrect accessories arrived and I had a question regarding the price.
Joseph in customer service went out of his way to assist me, ensuring the staff at the Melbourne store knew I was coming in for my bike build and ensuring they knew exactly what was needed.
When going to the store the staff were extremely helpful and friendly. They went out of their way to assist me, showing me how to attach the new bike carrier I purchased for my tow bar etc.
This has been one of the best customer service experiences I have had in a long time.