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Reid Cycles

Reid Cycles (page 4 of 15)

Online Store, Physical Store
3.3 from 292 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (24)
  • Return Claim MadeYes (5) · No (20)
  • Shipping
    2.7 (6)
  • Customer Service
    2.5 (15)
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Bike ok. Missing and defective parts. Poor customer service.

published
1 comment
Reid Cycles
David F.Reid Cycles
Rob R

Rob RShepparton

Poor Customer Service

published

I purchased a Reid Urban X2 (Size XL frame) bike online.
When it arrived I took it to a local bike shop to have it assembled.
The bike was supposed to come with a kickstand. The bike store owner told me that there was no kickstand in the box. I contacted Reid Cycles & was told that the bike should have come with a kickstand & that they would organise a replacement for me. I have emailed Reid Cycles twice since then to check on progress & have had no response from them for 3 weeks now. I am very happy with the bike. I am not very happy with Reid Cycles Customer Service.

Regards,
Rob

2 comments
Reid Cycles
David F.Reid Cycles
Rob R
Rob R

Thank you for that.
Regards
Rob R

Great Product with Top Quality Customer Service

published

I bought the Urban X2 Model 3 weeks ago and has been using it since to go to campus. Got a student offer along with Free locks, pump, and lights. The freebies weren't not supposed to be free as I already had the student offer. However, as I didn't know this terms applied, Matt the customer service still got them sent to me for free anyway. Really satisfied with the quality and service from Reid Cycles.

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Daz

DazAdelaide

Adelaide store and my Granite purchase

published

Big thanks to the Adelaide Reid team. I've visited the store 4 times over the last month, as well as several other dealers. All staff I dealt with were very helpful. This lead to 5 test rides over two days (thanks to the female staff member for her patience!!), and then the decision to buy the Granite. The bike I was going to take had a very minor issue that I could have lived with while the bike was being broken in, but the team built one for me out of the box within 24 hours, and on a busy long weekend. Picked it up today and gave it a reasonable run. So far so good. Thanks team.

Steve O

Steve OMelbourne

Reid Xenon Mountain Bike

published

Bought this bike recently and had a great experience. The guys in the store were really helpful and knew what the were talking about. They didn't try to sell me anything - just steered me in the right direction based on what I needed the bike for.

Great work.

PS the bike is awesome!

Craig

CraigPerth

  • 2 reviews
  • 7 likes

Poor after sales service

published
1 comment
Reid Cycles
David F.Reid Cycles

Great Product for the Price Good after market service

published
Celine

CelinePerth, WA

  • 5 reviews
  • 6 likes

Good quality bike

published

I bought a Lady Vintage Bike (Light, 7 speed with a basket at the front) about 5 months ago. The delivery was quick and we assembled it quickly.
We greased the bearings and the chain a few weeks ago, pumped some air in the tyres at the servo and the bike is running perfectly. It was good to get the lights, pump, lock and helmet for free.

Bill20

Bill20Brisbane

  • 2 reviews
  • 1 like

Urban X2 - You get what you paid for...

published

I bought my Urban X2 about 8 months ago. I use it for weekend rides and the first couple of months it was running well. It is not a quick bike but takes you from A to B. However after couple of months the gears became stiff and the chain started to come off. I got it serviced and got better but noticed this won't last long. Last week the sit holding clamp got broken and got it replaced at not cost under warranty. I would've wished I had spent few more dollars I got a better quality bike.

1 comment
Reid Cycles
David F.Reid Cycles
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Great Customer Service. Value For Money.

published

I assembled my bike wrong & driving that way caused some damage to the wheel. I took my bike to the store & the cost was $40 to get it replaced as it was out of warranty. I had hardly taken the bike out. I emailed Reid Cycles & had a response the next day that all repairs were done at no cost. The bike is great value for money but most importantly the service is impressive. Thank you again. Great work Reid.

They won't help you if you don't cough up more $$$ for a NEW bike

published
2 comments
Reid Cycles
David F.Reid Cycles
Nothappy
Nothappy

You've misread it, it was a new bike, there was no adequate instructions in the manual to fix it and when I bought it in store you refuse to fix it or teach me to fix it without me coughing up $50 for a bike I've never ridden.

www.amin.vn

www.amin.vnAU

  • 2 reviews

How can the shop staff not know about Special Deals?

published
3 comments
Reid Cycles
David F.Reid Cycles
www.amin.vn
www.amin.vn
www.amin.vn
www.amin.vn
Paresh

PareshGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Pleased with the prices and customer service!

published

These guys can be anyday trusted upon quality. I recently purchased a helmet from the new store at Collingwood and its awesome. The representative was really helpful in making the right choice for me.

Old Chook

Old ChookHowlong

  • 2 reviews
  • 1 like

Outstanding customer service & range of bikes & accessories!

published

It's a very pleasant surprise to find outstanding customer service these days and Reid staff are very friendly, professional and really know their products. Good value for money was just an added bonus.

Nafi

NafiSydney

Reid went above and beyond

published
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Larry D

Larry DSydney

Great team, great selection of bikes!

published

Many thanks to the team at Reid. They were super helpful in helping me pick out the right bike for what I needed - and of course they are the best value in town! have a great day guys!

jd

jdcessnock

  • 5 reviews

superb service and great bike

published
treehug

treehugSydney

  • 2 reviews
  • 12 likes

Everything fell apart in less than 6 months!

published
Tam S

Tam Snewcastle

Awesome service and a great bike!

published

Reid cycles went out of their way to provide excellent service. The bike looks amazing and rides well too. Would recommend just for the friendly staff at Reid cycles.

TrueReviews

TrueReviewsAU

  • 5 reviews
  • 8 likes

Fantastic Service in store and via email

published

After recently purchasing a Reid Cycle through a third party seller (Never again), I contacted Reid customer service regarding the bike as incorrect accessories arrived and I had a question regarding the price.
Joseph in customer service went out of his way to assist me, ensuring the staff at the Melbourne store knew I was coming in for my bike build and ensuring they knew exactly what was needed.
When going to the store the staff were extremely helpful and friendly. They went out of their way to assist me, showing me how to attach the new bike carrier I purchased for my tow bar etc.
This has been one of the best customer service experiences I have had in a long time.

1 comment
Reid Cycles
David F.Reid Cycles

Cheers for that. Joseph is a champ.

Page 4 of 15
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Questions & Answers

Elmer L

Elmer Lasked

Reid Cycles Online Store

Ladies Classic eBike Display manual - Bought this bike for my wife, but it did not come with a manual for the display. Can one be e-mail to me? [email removed]

No answers
Dennis

Dennisasked

Reid Cycles

I have a Reid Condor road bike with chainring combo 48/40. I wish to upgrade this to 52/36. I find that I am now running out of gears. Can this be achieved without too much expense?

No answers
Ben D.

Ben D.asked

Reid Cycles

Have just assembled my mtb pro disc 27.5, having issues with the breaks-not much happening stopping wise after riding it

1 answer
fullalelebro
fullalelebro

Hey, I find the brakes very sluggish too unless u grip down hard on them. Then they are very responsive.
Care to fill us in on question below if u have a kickstand?

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