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Roof looked dreadful at about 7 years. Director now says he only works for another company. Still shown as director. Having roof redone by reputable company who says there was NO PRIMER
Arrangements were made for me to pay for completed work by 5 pm on the Friday - after explaining to salesman I had appointments that day with Encologoly and Palative Care Doctors for a terminally ill husband and would pay by 5 pm, they started ringing me from 7 45 am and followed by 4 calls commencing at 1 pm while I sat in a room of hospital staff.Absolutely foolish and extremely disrespectful and unnecessary behavior.
Would not recommend
Had our roof sealed by Reliance Roofing and repainted X 2, using sub contractors of Reliance Roofing. You might be lucky and get a good subbie, we were not so. The work was 2nd rate, so blotchy was the paintwork after 2 coats of paint and the re-pointing was 2nd rate. Reliance tried to fix it with a 3rd coat of paint and re-pointing work done again. The roof leaked like a sieve. Roof tiles did not match and were uneven. After 2 months look at the bubbling of paint on our roof. 10 year warranty on work, it did not last after 2 months. A total rip off and waste of money and time. Would not recommend they do your roof. A very expensive mistake using them.
Total scammers please be aware
These people have setup a company structure to rip people off, make sure you check the licence number and ABN your invoice before proceeding on any work. You will find that everything farmed out to local roofers. They will then use this excuse to not honour any warranty and tell you to deal with the local franchise.
We had to take them to NSW Civil & Administrative Tribunal in order to get a refund. They damaged our roof, gave us the run around for months, would not honour any warranty and gave us every excuse under the sun. Please do not do business with these people you will regret it!
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Caution workers not licensed
We got townhouses repainted because it like dull and no problems as leaks and at the end they damage the ceilings inside the units and we also got leaks and we contacted them to come out and inspect it and they didn’t show up on three occasions. So we rang the fair trading and they in informed us that this group is no licensed and where not allowed to change any tiles in which they did. We got a quote for the repairs on the inside ceilings which total damage of $54.000.00 in all. So we rang the head office and they said they are not responsible...for any damage internally. So the owner of the company showed up and said there are no leaks which is not true and now we have to hire other fix the leaks. Stay away from this group. We now have got a good trade roofer to fix there stuff up.
We had our roof retored which included a 10 year warranty.
When we contacted head office to report some issues after 4 years we were told our warranty was void because the franchisee who restored our roof had sold his franchise.
It took months to sort it out and we had to pay for the labour to have the roof re- sprayed . I found the guys on the tools to be decent people.
I wouldn't rely on the warranty!
Don't trust this company
please do NOT go with this company. No matter what they say. They just restored our roof and we also paid to have 2 leaks fixed. The restoration was ok but not as shiny as I expected. The problems came after they outsourced the work for the gutter guard which we also engaged Reliance Roof Restoration to install. The guy turned up and stated he would break tiles while walking around on the roof and this is the nature of roofs. What a load of garbage. And of course he broke 5 tiles. I had to insist he painted some spare and replace these. The le...aks were fixed prior to this external company turning up and installing the gutter guard. Then following a recent storm the leak started again into our lounge. Reliance Roof have said its an issue with our roof and they won't come back to fix this, yet the warranty stated they will repair pre-existing leaks that they were engaged to fix. I went with this company on a recommendation from a facebook group on the norther beaches (obviously the person knew them). Please don't under any circumstances trust this company.
Don't trust them.
Big tree next door drops leaves, branches and bark. I regularly cleared debris from roof but now too old to climb on roof any more. I then had Reliance install some Leaf Screening about two years ago. I now find extreme water damage in one room; lesser damage in another. Roof inspection reveals two tiles are cracked and patched with silicon. They certainly were not in this state before the Screening was installed and nobody has been on the roof since. Reliance examines the tiles, agrees to source new tiles and apply more silicon to prevent furt...her damage. They are now claiming the original silicon was painted over when the roof was renovated in 2010, a fact which I strongly dispute. They then claim they will prove this, but have been unable. They have now blocked my calls and stated I will be charged for the new tiles (if I ever receive them). The owner of Reliance on one hand tells me that his men would never do such a thing and on the other tells me he can't speak for them.
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