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Reliance Roof Restoration

Reliance Roof Restoration

3.1 from 20 reviews · View Statistics
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Reviews

3.1
20 reviews
  • Customer Service
    1.8 (5)
  • Timeliness
    1.6 (5)
  • Job Satisfaction
    1.4 (5)
  • Rates and Fees
    2.2 (5)
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Reviewer Photos & Videos

  • Thumbnail

Disgraceful

published

Roof looked dreadful at about 7 years. Director now says he only works for another company. Still shown as director. Having roof redone by reputable company who says there was NO PRIMER

Customer Service
2/5
Timeliness
1/5
Mckone
MckoneNew South Wales
  • Verified

Disgraceful Conduct

published

Arrangements were made for me to pay for completed work by 5 pm on the Friday - after explaining to salesman I had appointments that day with Encologoly and Palative Care Doctors for a terminally ill husband and would pay by 5 pm, they started ringing me from 7 45 am and followed by 4 calls commencing at 1 pm while I sat in a room of hospital staff.Absolutely foolish and extremely disrespectful and unnecessary behavior.

Customer Service
2/5
Timeliness
1/5
Traci
TraciSydney, NSW
  • 2 reviews

Would not recommend

published

Had our roof sealed by Reliance Roofing and repainted X 2, using sub contractors of Reliance Roofing. You might be lucky and get a good subbie, we were not so. The work was 2nd rate, so blotchy was the paintwork after 2 coats of paint and the re-pointing was 2nd rate. Reliance tried to fix it with a 3rd coat of paint and re-pointing work done again. The roof leaked like a sieve. Roof tiles did not match and were uneven. After 2 months look at the bubbling of paint on our roof. 10 year warranty on work, it did not last after 2 months. A total rip off and waste of money and time. Would not recommend they do your roof. A very expensive mistake using them.

  • Thumbnail
Customer Service
3/5
Timeliness
2/5
  • Verified

Total scammers please be aware

published

These people have setup a company structure to rip people off, make sure you check the licence number and ABN your invoice before proceeding on any work. You will find that everything farmed out to local roofers. They will then use this excuse to not honour any warranty and tell you to deal with the local franchise.

We had to take them to NSW Civil & Administrative Tribunal in order to get a refund. They damaged our roof, gave us the run around for months, would not honour any warranty and gave us every excuse under the sun. Please do not do business with these people you will regret it!

Customer Service
1/5
Timeliness
1/5
Roofing Companies

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Paul
PaulAU
  • 2 reviews
  • 2 likes

Caution workers not licensed

published
Incentivised Review No
Glenn
GlennSydney, NSW
  • 2 reviews
  • 2 likes

Warranty?

published

We had our roof retored which included a 10 year warranty.

When we contacted head office to report some issues after 4 years we were told our warranty was void because the franchisee who restored our roof had sold his franchise.

It took months to sort it out and we had to pay for the labour to have the roof re- sprayed . I found the guys on the tools to be decent people.

I wouldn't rely on the warranty!

Customer Service
1/5
Timeliness
3/5
Jane
JaneSydney, NSW

Don't trust this company

published
Incentivised Review No
Ian H.
Ian H.Sydney, NSW
  • 3 reviews
  • 4 likes

Don't trust them.

published
Incentivised Review No

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