I had my roof restored by Reliance. It cost a touch under $7,000 which stretched my budget but seems to be around the market price for 300 square metres. I could have got it done cheaper but I did not want to risk an inferior job. My mistake.
A few days after the job was allegedly finished I did a thorough inspection. I was shocked by the number of defects. The major one was that seven broken tiles had not been replaced, in clear violation of the contract. There were several places where the edges of tiles had not been painted. I have a solar ...hot water system and there was paint spatter on the panels. The edges of these panels had been painted in parts, but not completely. I have a solar power system and there were daubs of paint on the edges. Finally, they were supposed to leave six spare painted tiles but only four were supplied. I contacted the company with my list of defects. They said they would come to fix most of them when someone was in my area. The exception was the edges of ‘barge tiles’; they said these could not be painted as it violated an Australian Standard. When I asked to see this standard, they refused to show it to me or tell me the reference number. Despite repeated requests, they continued to refuse to supply this information. I contacted three tile manufacturers, three roof renovation companies, and the Australian Master Painters. All denied that there is any such standard. I read every current and relevant Australian Standard about roof tiles; there was nothing to support their assertion that the edges of barge tiles should not be painted. Either they were mistaken or lying - make up your own mind. It took several weeks for the company to send someone out to fix the defects. When the guy arrived, he had no tiles or paint, despite the company knowing full well that both were required. How stupid is that? A few days later he came again, properly equipped this time, and fixed the defects. He did paint the edges of the barge tiles but the company is refusing to guarantee this part of the roof restoration. If you are thinking of having your roof restored, avoid Reliance at all costs.
A neighbours perspective
I was not a customer, but a neighbour of a customer. Quite an experience. I came home one afternoon to find the entire side of my house, including new awnings, windows, guttering and facia, plus brick walls plastered with the dirt and mud from the roof cleaning of the neighbour's house
When I fronted the 2 young guys doing the roof, they said it happens every job and we should have been told. I had to spend an hour sorting it out, removing windows to clean them and supervising the cleaning. They did a half-hearted job and complained about how to clean the fascia using a bucket.
We did observe no primer coat was put on the neighbour's roof, only 2 topcoats. Certainly wouldn't hire these cowboys.
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