Customer service wow .. not really
If i could rate this remitly service negative i probably would. First they ask you personal reasons why you sending money and relation to the recipient. If you want that option you should add it on your system . poor customer service , no resolution at all . Waste of time and energy. I was using the service for 4 years and sadly it has to end . If you are with remitly , try to think twice or you would experience the same frustration that i did . They do not even attempt to save their long time consumer. Just wait till the crypto currencies are...more stable . You will lose your company as we do not need third party to send money again . Ive called few time and get zero results . This service is poor and i cannot say anything positive about them .
The reviewer stated that an incentive was offered for this review
Terrible service and clueless support staff
Used it a couple of times with no dramas. Then i requested to increase daily limit as i needed to send more. Further details were required,, all provided. Then get asked for documents they can't legally ask. Ah the best part, I told the support staff to double-check exactly what they were asking for and got told they have to just read what's been told to them. STAY AWAY
Terrible service! Is this a Scam?
I transact regularily internationally, and was recommended to use Remitly. I gave it a try, it turned out very badly. Terrible customer service. On a par with terrible World Remit. These guys are happy to "steal" your information and plead "policy" after they have it. As with World Remit, Remitly is definately not recommended by me
Terrible time waster
Time waster can’t help with any query,
Always says tgey don’t knowAbout any question’s answer not recemended,
Tried many time never successfully but takes money from account every time, really wasted time
Untrust service. Please do not use this service. Worst experience
I used express service. but My bro didn't receive it and wait and wait. No update information etc.....
Finally I've cancelled the transaction. but problem is.... still I couldn't get back my money. on chat, They said it takes 24 hours. that's it..... I can't trust this horrible service. please do not use this.
Never use it again
No service , money on hold due to Identity questions ( no problem , I send first time ) but No way to send documents to any address , as none provided . Had to wait for their response , took 2 Days . never again. Express is something else. Next time I use standard Bank Transfer . Got a call from that Fraudulent Organisation after 2 days . They asked whether am I employed or not , and what is the Money for . ?? THAT IS NOT OF THEIR CONCERN !! Privacy is a foreign word for them . Transfer was canceled , I hope I get my cash back , but I am NOT sure about that . will see. This foggy Organisation should be banned in Australia .
What “express” service
I tried this service instead of western union due to the recommendations on a FB group.
My first experience sending money abroad and using this service.
- At 3:15pm I made the transfer. Advised it would be avail by 3:30pm for collection. Said there was a delay.
- at 6:00pm still nothing. I contacted them via chat. They advised there was a delay with the international bank and it’ll take 3-4 hours for a response.
- At 11pm still nothing. I contacted them via chat again. They said they were still looking into it, it has now been 8 hours sinc...
Horrible Service! Money didnt get to where it should supposedly be sent, due to tedious process!
They asked for statements to verify my account and where the source of fund is, which I provided. The next time I made a transaction, I needed to call them or chat they asked for another statement again and it would take so long to reach customer service. DO NOT MAKE A MISTAKE TO USING THEIR SERVICE.
Terrible service, locked my account, took my money and won't answer the phone
Sent photo ID, bank & card details, the phone was engaged constantly then I was then locked out of my account and told my money would be refunded in 10 days. Poor service.
Fraud Fraud Fraud
Worst experience with this app. I transfer money to my friend and she did not received the money. Even we can not see any transaction in our statement. When I tried to contact them via chat, agent end up the chat session again and again. I did not get back my $350. I will recommend to everyone do not use this app. Its fraud fraud fraud fraud. A big spam.
Very Poor Service Delivery
Money has not reached my recipient for more than 4 days already and is not still resolved in spite of contacting them constantly.this will be my last transaction with them
Misleading and disappointing service
The service does not support business transactions. Yet has drop boxes that include the option for a business transfer when indicating what the transfer is for. Also you can apply to increase your daily limit. Then wjen you state you are trying to do business they will close your account, charge high fees and give no reason other than read the fine print.
Horrible. FRAUDULENT BUSINES
One of the customer representatives hung up without even clarifying details. Without any reason suspended the account and did not even have any explanation for it. And took my money without approval. On asking for proper explanation the customer representatives hung up on me. Very rude. Definitely scammers. Never send money through them NEVERRR.
THE NAME of the Customer representatives was KARL
Pathetic, bunch of scammers
They reject transactions constantly and when you cancel the account, they charge you with all your transactions, nobody bothers to give an answer or be accountable when contacted. Definitely. Scammers
Poor company. Stay away from them
If I can rate it with 0 star, I will. This is the most terrible money transfer company I have ever used. Only transfer a $500 AUD and it took more than 10 days but still have not received anything. Call them 4 times they always said the fund will be available in the next 24hrs. Very horrible service, useless staff, wasting your time. I dont recommend.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.