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Remitly

Remitly

1.6 from 35 reviews · View Statistics
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Reviews

1.6
35 reviews
  • Transparency
    2.0 (29)
  • Rates and Fees
    2.7 (29)
  • Timeliness
    1.8 (31)
Previous
Next
  • Verified

bad very

published

Hello, who else had trouble with Remitly? The transfer was canceled and the money was not returned to the account, the company policy says in 10 working days, but 1.5 months have passed and the money has not returned to the account (1000 euros ) Very suspicious company !!!!1000 euro!!!!

Transparency
1/5
Rates and Fees
1/5
Phil
PhilMetropolitan Adelaide, SA
  • 2 reviews

Just brilliant, incredibly fast.

published

Having tried a number of different services - I think Remitly is quite outstanding with the money I send to Philippines. Basically an instant service rather than waiting days for the funds to appear in the receivers account or be available for cash pick up. The user interface is the best I have seen.

What people don't realise is that the legitimate services like Remitly have a fair bit of legal restrictions placed on them - and those restrictions can cause unintended events like the occasional transaction being held up.

Basically I find that after the first transaction for any new receiver the system works brilliantly.

No one service is good for all - but please ignore the negativity, this is a great service.

Transparency
5/5
Rates and Fees
5/5

This scam tops all covid conspiracies

published

This is a terrible scam. They have taken my money on the first transaction and then cancelled the transaction, locked my account and not refunded the money. What a scam. Beware if you use this company to loose your money.

Transparency
1/5
Rates and Fees
3/5

Money never received and Remitly has no idea where money went !!

published

Transaction showing at online portal as successful without transferring the money and customer care has no idea about that. Raised a complaint and keep putting from one department to another and remitly have no idea where money went. They committed to respond back to original complaint with-in 24 hours, never contacted back to provide any update. Called back after a week and still no idea. Apart from money, I don't feel good about the personal information I shared as I asked the question and they had no response to that.
AVOID this company at any cost.

Incentivised Review No
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scott
scottHobart, TAS
  • 2 reviews

Do Not Use this "service" absolutely terrible!!!

published

Absolute disgrace for the receiver to wait two days to receive the money i sent, two calls to Remitly.com and got the same excuses and told it's someone elses fault....never ever will i use this company again. Western union charge more but the money is there in 5 minutes,im disgusted at this terrible "service".

Incentivised Review No
Shaheen Laila
Shaheen LailaGreater Melbourne (Outer), VIC
  • Verified

Terrible customer service

published

I am extremely dissatisfied with their service! The amount I wished to transfer has already been deducted from my bank account yet the recipient hasn’t received the transfer for 8 days now and the Remitly Support team are unable to assist or even locate my funds. I have called them several times and have spent 40 minutes on call each time with no solution to my problem. They promise to have a supervisor call me back but they never do! Never using this Service provider again and will take this up legally with ACCC

Transparency
1/5
Rates and Fees
1/5
Gurpreet S.
Gurpreet S.Victoria, 3076
  • 7 reviews
  • 1 like

It’s a Breeze

published

I don’t know why so many negative reviews here . I was initially reluctant but thought to give it a go . 1st time user money easy setup transferred in less than 10 min at a great price.
Thank you .

Transparency
5/5
Rates and Fees
5/5

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Edward
EdwardGreater Melbourne (Inner), VIC

Customer service wow .. not really

published
Transparency
1/5
Rates and Fees
5/5
Timeliness
1/5
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The reviewer stated that an incentive was offered for this review

Kev
KevCanberra 2600, ACT

Terrible service and clueless support staff

published

Used it a couple of times with no dramas. Then i requested to increase daily limit as i needed to send more. Further details were required,, all provided. Then get asked for documents they can't legally ask. Ah the best part, I told the support staff to double-check exactly what they were asking for and got told they have to just read what's been told to them. STAY AWAY

Transparency
1/5
Rates and Fees
3/5
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Martin B
Martin BMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Terrible service! Is this a Scam?

published

I transact regularily internationally, and was recommended to use Remitly. I gave it a try, it turned out very badly. Terrible customer service. On a par with terrible World Remit. These guys are happy to "steal" your information and plead "policy" after they have it. As with World Remit, Remitly is definately not recommended by me

Transparency
1/5
Rates and Fees
1/5
Joy
JoyGreater Melbourne (Metropolitan), VIC

Safe, Fast And Easy! Great Customer Service!

published

HIGHLY RECOMMENDED! You'll probably have to wait when if it is your first time on Remitly but after that, everything is smooth. Plus the customer service is a PERFECT! I've made so many transactions on Remitly and I have never encountered any problem.

I had a chat with their customer support named Omar and I forgot the other one, and they are great, as well as their team.

I really recommend Remitly!!!! 100%

Transparency
5/5
Rates and Fees
5/5
Thakur
ThakurSydney, NSW

Terrible time waster

published

Time waster can’t help with any query,
Always says tgey don’t knowAbout any question’s answer not recemended,
Tried many time never successfully but takes money from account every time, really wasted time

Transparency
1/5
Rates and Fees
1/5
Money Transfer Services

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Tommy
TommyVictoria
  • 2 reviews
  • 1 like
  • Verified

Untrust service. Please do not use this service. Worst experience

published

I used express service. but My bro didn't receive it and wait and wait. No update information etc.....
Finally I've cancelled the transaction. but problem is.... still I couldn't get back my money. on chat, They said it takes 24 hours. that's it..... I can't trust this horrible service. please do not use this.

Transparency
1/5
Rates and Fees
3/5
markspoon
markspoonSouth West, WA
  • 2 reviews
  • 1 like

Never use it again

published

No service , money on hold due to Identity questions ( no problem , I send first time ) but No way to send documents to any address , as none provided . Had to wait for their response , took 2 Days . never again. Express is something else. Next time I use standard Bank Transfer . Got a call from that Fraudulent Organisation after 2 days . They asked whether am I employed or not , and what is the Money for . ?? THAT IS NOT OF THEIR CONCERN !! Privacy is a foreign word for them . Transfer was canceled , I hope I get my cash back , but I am NOT sure about that . will see. This foggy Organisation should be banned in Australia .

Transparency
1/5
Rates and Fees
3/5
Monique
MoniqueVictoria

What “express” service

published
Transparency
3/5
Rates and Fees
4/5
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