bad product quality and customer service
The remote is malfunctional. When I told the seller, they didn't replied my message. They then blocked my account from further transactions after I left a negative review.
Have not received remote
I have not received my remote , about 2 months now , I have emailed them 3 times , with no reply .
I just can't see how all these reviews are real , I could not have received worse service !!!
Bought two ptx5 units for my compatible garage door opener. Had spent literally hours trying to get either working and NOTHING. Went out to Bunnings, bought a genuine ptx5 and had it sorted in approx 20 seconds. Painless. Dont waste your time with this rubbish. Not going to stuff around with junk and then have to call support to programme a simple remote??? - The whole exercise cost me a lot more than actually buying genuine in the first place. Never again.
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bunch of liars
Where is my order? Supposed to be here last week, but the tracking says it's still in Brisbane and will be here in 7-10 days? On what? The back of a donkey?
- Verified customer
Lack of comprehensive instructions with replacement remote meant rollerdoor died costing hundreds to
I bought a replacement remote for my Gliderol roller door from remote pro. As I was buying it from their ebay store I rang and spoke to them asking if anyone had had problems using them as I've never programmed a replacement remote before. The man said they'd sold heaps and they seem to work well for customers, but said nothing about having to be EXTREMELY careful accessing the motor, and the instructions that came with the remote say absolutely nothing about this either.
To program the remote you need to open the rollerdoor motor unit and p...ress a button. This was done and the new generic replacement remote appeared to work, but then the original remote didn't. No instructions were given re this, but that had to be programmed too. Both appeared to work when tested once. But the next time nothing worked, not even the original remote that has always worked perfectly - just bought this replacement remote so I had a 2nd one for someone staying with me to use. I couldn't even get the door to roll up by pressing the button on the motor manually - the motor had suddenly died. I rang remote pro and was told when pressing the tiny button to program the remote somehow something else on the motor must have been touched, and this is definitely possible given how crammed in everything in the motor is, despite the fact there was no obvious or deliberate touching of any other item in the motor. So why on earth when I first rang was I not told this, and why don't the instructions CLEARLY outline this CRUCIAL advice?! Outcome: the roller door that has always worked perfectly now has to be replaced, at a cost of well over $800! It seems way too coincidental the door stopped working immediately after trying to program this remote and then the original again, and remote pro agreed - that's why they advised something must have been touched in the motor. The fact there are absolutely NO WARNINGS whatsoever in the instructions or elsewhere this can happen would make one think at the very least an apology was owed, let alone at the very least a refund for the replacement remote that now could not even be used (I agree this remote would work - if the instructions had warned how careful you need to be when accessing the motor unit, but without these warnings the motor is now dead so this remote can't work.) But no - remote pro couldn't have cared less about my situation although I hold them responsible. I now have no working roller door until I can afford the $800+ to replace it (if ever!) because this $10 replacement remote has no adequate instructions as to how careful you have to be programming it, thanks a lot remote pro for putting your customer in this position then not even apologising.
Purchased a remote never got it and lost my money. This happened more that five month ago. Management were very aggressive and not accommodating they had tryed to make it my fault.
Questions & Answers
I have a 2013 hyundai i20. One of the buttons on the cover is damaged. Is this compatible?
How do I program my new Holden Calais remote? No instructions included ???
purchased a replacement remote for garage door received it within three days But when I tried erasing the factory code it would not erase the LED would still light saying that the code had not been deleted. I tried a number of times to no avail. Does this mean that maybe the unit could be faulty can you Help?? regards peter
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