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Renault

Renault

2.0 from 23 reviews · View Statistics

Reviews

2.0

23 reviews
5
(3)
4
(2)
3
(2)
2
(2)
1
(14)
  • Product Quality
    2.5 (17)
  • Return Claim MadeYes (3) · No (12)
  • Customer Service
    1.8 (16)
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Mei Na D.

Mei Na D.Sydney, NSW

  • 2 reviews

updated new followup

published

As i posted last week, i had 4times engine off on the road and waiting for repair and loan van. Today i need to updated. Head office is nothing and they contact dealer but only the reception . So rediculous,and what the head office told me is totally different with dealer. And i still waiting for loan van ,no any reply and alread 3weeks.
Shame on you ! Renault.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMccarroll s service center
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Gary G.

Gary G.

  • 2 reviews

Appalling Customer Relations

published

We have had 2 Renault cars that we had issues with and the approach of their Customer Relations department is just appalling. You are just dismissed and treated with contempt. You have to fight every step of the way to get anywhere. Ill never buy another Renault.

Customer Service
Product Quality
Return Claim MadeNo
Robert I.

Robert I.Hobart, TAS

  • Verified customer

Renault Megane great little car

published

I brought a Renault Mk3 B32 Megane Privilege in 2011, it has never missed a beat, though it has always been serviced by an independant agent. I replaced the battery after eight years but was given ample warning via the car maintenance system that the old battery was on the way out, otherwise nothing electrical or mechanical has failed, couldn't be happier with the car.

Product Quality
Return Claim MadeNo
Store LocationSpecalist Car Center Hobart
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Alan

AlanSydney, NSW

Terrible, major engine problem

published

Parts take forever to arrive from France. Car performance poor , Renault performance very sub standard. Shutdown your dealerships they don’t like providing crap car and crap service. The tow truck driver said that Renaults keep him in business

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney City - closed
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spider66

spider66QLD, 4211

  • 10 reviews
  • 12 likes

Shocking Customer Service

published

I seriously doubt this car brand will be around much longer in Australia. I had serious problems with a brand new Renault. I wasn't getting any help from the dealer and the Service Manager would hide in his back office if I went to see him. I received no feedback no email no follow up. In the year 2020 if a company cannot even reply to a customers email you know its a very average company. Stay away be warned as soon you drive out of the showroom your totally on your own.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
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Eddie

EddieSydney, NSW

Don't be fool for the first year of good running

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney City Renault (closed)
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Cliff

CliffSouth East Queensland, QLD

Expensive repair and long parts wait!

published
Customer Service
Return Claim MadeNo
Orlando

OrlandoGreater Melbourne (Outer), VIC

  • 4 reviews

Car maintenance

published

Took my car to have it serviced and they did a good job.
They offered me a spare car for free but they warned me that if something happened I had to pay an excess of 2000. Which I think is too much considering they said this is part of customer service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBerwick
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Martin

Martin

  • 2 reviews
  • 1 like

Great vehicle, terrible customer service

published
Customer Service
Product Quality
Return Claim MadeNo
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Nathan

NathanIllawarra, NSW

  • 3 reviews

Worst after sales service we have experienced

published

We've been stuck with a Renault Megane for 4 years from new that uses up to 3 litres of oil between services. Renaults response is "that is within our parameters". Even had their Wollongong service rep tell us most BMW's and VW's do this and maybe we don't understand European cars. We strongly regret our purchase of this car from this company.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGateway Renault Wollongong
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Adam

AdamPerth, WA

Solid car

published

We've owned our Diesel 2wd Koleos for about 5 years, and only had one minor issue with the (of all things) the sun visors. Car has been solid as a rock.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOsbourne Park Renault
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Duncan

DuncanPerth, WA

  • 5 reviews
  • 6 likes

Great car - poor service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationWanneroo Renault
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socttyg938

socttyg938Moncrieff 2914, ACT

  • 2 reviews

Great car

published

2013 renault megane rs265 - have had no issues with the vehicle at all.
Servicing is a little more expensive than other vehicles but nothing crazy.
Car drives great, enough power and handles like it's on rails.

Customer Service
Product Quality
Return Claim MadeNo
cate

cateIllawarra, NSW

Some good some bad

published

Less than 3 years and both sets of shock absorbers and an engine failure later. The last is maybe covered by warranty. Waiting to hear back from them. Took a lot of insistent phone calls for them to move from their 2-3 weeks before we can look at it. No car for a week now.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWollongong Gateway
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HannesOosthuizen

HannesOosthuizenSydney Surrounds, NSW

  • 5 reviews
  • 3 likes
  • Verified customer

Company that doesn't stand behind the rubbish they sell

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBrian Hilton motorgroup Gosford Huma Holdings
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David

DavidNorthern Territory

Avoid at all costs

published

Extremely unreliable cars and very poor after sales service.
The Captur purchased has been nothing but trouble since the day it was purchased fault and fault including air conditioning, severe oil leaks, engine management problems, suspension problems and list goes on and on.
If parts are required be prepared to wait at least a month or them but in most cases longer.
The car can be off the road for weeks and Renault will offer NO support with loan cars etc they basically fob you off and don’t want to know you.
Once bitten twice shy and would never buy any Renault product ever again.

Store LocationDarwin

Untrustworthy dealers & service

published

Unreliable service promises. Capped service means nothing. My one year old car went in for service & came out with outrageous invoice stating so many faults.. both wear & tear plus warranty related issues it did not seem to have. There were other female customers invoiced the same issues on the day I was there. My near new tyres came out looking like swapped to older ones.. complained about squeaks, they charged me for brake pads replacement unrelated to the noise complaint.. picked the car up with same problems. My door handle damaged.. I would never buy another RENAULT again nor utilise their service team. The initial dealers & its service team closed down so had no choice but to go to the next nearest in mid north shore.. Disgusted.

Customer Service
Product Quality

What a disgrace!

published

My Renault Megane has had 3 major faults in the first year of its life - including the gear box having to be replaced! Under consumer law I am entitled to a refund or replacement but Renault Australia and Werribee Renault are shady and trying to get out of their obligations. Don’t be confused into thinking your new car warranty actually offers you any protection!

Customer Service
Product Quality
Zan

ZanMelbourne

  • 2 reviews
  • 2 likes

Terrible customer service and no after sale support

published
Product Quality
Lukasz

LukaszPerth, WA

  • 6 reviews
  • 36 likes
  • Verified customer

Renault Wangara

published

Had a great experience in purchasing my Renault Megan GT Premium from Renault Wangara. The dealership was great to deal with and nothing was an issue with and the car was delivered on time. Highly recommend the dealership and make sure to ask for Jeff as he made buying the car an easy experience. Cheers

BodyHatch
BadgeGT220 Premium
Engine Size1.6
TransmissionAutomatic
Date PurchasedJul 2017
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