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Renault Koleos HZG

Renault Koleos HZG (2016-2019) Questions & Answers

Also referred to as: Renault Koleos HZG 2018 and Renault Koleos HZG 2020. Intens (2016-2019), Life (2016-2019), Zen (2016-2019), S-Edition (2016-2019) and Initiale (2017-2018)
4.0 from 25 reviews

18 questions from our users

Tony M.

Tony M.asked

Koleos HZG

2019 koleos life how do stop radio from going off as no good at the drive in

No answers

Anne F.

Anne F.asked

Koleos HZG

I have had the soft wear updated twice in side two months & the maps show up as blue lines on a black background like someone forgot to colour it in. Its really heard to read. Anyone else had this problem?

1 answer
Norman M
Norman M

Mine is like that but only at night, i think there’s a menu option for auto day/night


Jackie H

Jackie Hasked

HZG S-Edition

All of a sudden the volume control has stopped working in the radio. Can't turn up or down only mute. Neither the volume knob below main screen or buttons by steering wheel will work?
Can't find anything about this in manual either.

1 answer
Kylie S.
Kylie S.

Hi I was wondering if you had this fixed as it’s just happened to my car


Jackie H

Jackie Hasked

HZG S-Edition

The volume control has just stopped working all of a sudden. You can mute but won't go up or down. Neither the knob under the main screen or the buttons on below steering wheel work. Looked in the manual but can't find anything.

3 answers
Gary H
Gary H

Sorry I can’t help with this.Just another Renault electrical issue.I hope someone can help because sure as hell Renault won’t be able to

Kylie S.
Kylie S.

Hi just wondering if you found out what was wrong with the radio

Jackie H
Jackie H

Hi Kylie, not really I ended up having to book it into the car dealer workshop and they connected it to the computer and reset it and it worked properly again.


Barry G.

Barry G.asked

Koleos HZG

Hi when I start the car (2016 Koleos Bose), during the function check it says 'check card reader', then approx. 30 seconds later the stereo and nav screen turn of and restart, forcing me to re-enter media source, maps etc. I have updated Renault software but not Tom Tom software. Any help appreciated?

No answers

Alain

Alainasked

Koleos HZG

Hi, has anyone had a noisy blower fan from the current shape Koleos while operating the aircon or heater? Possible bearing failure or a leaf?
Cheers!

1 answer
Esther
Esther

This was happening to my 2012 Koleos, take it to service ASAP. The issue maybe small but I’ve learned it could amount to an issue of a higher degree!


Alain

Alainasked

Koleos HZG

Hi everyone, (2017 Koleos Petrol) Once the fuel light comes on, our DTE (distance to empty) displays down to 80km remaining then turns blank to - -. Dealer hasnt heard of this before. Has anyone else experienced this, does your dash display go lower than 80km to empty?
Our previous 10y.o VW Golf would go all the way to 10km. Thanks!

1 answer
bzerk86
bzerk86

Hi Alain,

This certainly appears to be the "norm". Ours does the exact same thing. Even our '06 Renault Megane behaves this way. Depending on your current economy, the range remaining will go to "----" somewhere between 90 and 50km remaining.

I believe this is to encourage people to refuel sooner rather than later, especially overseas as it's illegal for them to run our of fuel on certain motorways.

Hope this helps.

bzerk86


Ross

Rossasked

Koleos HZG

So i have the 2018 S Edition Koleos and wanted to find out about remote engine start, once you unlock the door, the car will shut off the engine. Surely theres a takeover procedure to prevent that from happening otherwise you will always need to start the car twice if using remote engine start.
Second is there a update to support wireless carplay?

3 answers
Ken H.
Ken H.

That's one for the Renault Dealer Service Manager.

Ken H.

bzerk86
bzerk86

Hi Ross,

What does the manual say regarding remote engine start? Perhaps if you press the unlock button on the key card instead of the hands free button on the door it will continue to run the engine? I have never owned a vehicle with remote start but understand what you mean regarding a takeover procedure. A friends Astra they had borrowed required them to do a very specific set of steps to be able to drive the car after using remote engine start.

Sorry I cannot be of more help.

bzerk86

Ross
Ross

Nah , tried both ways and the engine shutsdown regardless. Kind of pointless having remote start for it to shutdown as soon the door or remote unlock happens


Duncan

Duncanasked

Koleos HZG

my Koleos, immediately after I answer or make a blue tooth mobile call experiences "no blue tooth connection" and I am unable to make or receive calls until I shutdown the vehicle and restart.
Anyone experienced this?
I think I may need to take it to the dealer.

2 answers
Ken H.
Ken H.

Sorry, no idea why! Try another dealer or Auto Electrician.

Ken H.

Sam H.
Sam H.

Mine did this and I mentioned it when it went for its first service and they updated the software and it fixed it. Now my temperature dials on the air con have stopped working so stuck on 24c. Hopefully just needs a reboot perhaps?


KAS

KASasked

Koleos HZG

When my phone rings in the car and I answer I cannot hear and they can not here me. My media works fine through the car and can play music from my phone via bluetooth. Any ideas?

1 answer
Ken H.
Ken H.

Hi Kas,
you don't say what State your in (O.K. frustrated state is my guess) or if the vehicle is still under warranty?
If in Victoria, try an Auto Electrician with European vehicle experience such as Jobsons in Carlton Vic. If its still under Warranty use the Dealer network to begin with, would be my advise. Many car makers use the same modules so for example, a BMW may have had the same complaint, caused by a common component to both vehicles.
If interstate, find the best European Auto Electrician, - ask older owners!
Something to try, engine running & radio on, on the right hand side of the steering wheel, off the column, you have the Audio controls that are finger tip controlled for volume up / down, station selection rotary knob, plus in the middle is a little button with a raised spot you can feel, that mutes the sound when required. Try that to see if it still works.

R / Ken H.


Chris

Chrisasked

Koleos HZG

How do you get all your phones numbers from your mobile phone to transfer after pairing phone in 2018 Koleos 2018? Only about 60 numbers come across. Have backed up my phone and transferred any numbers from sim to phone.

No answers

Martin S

Martin Sasked

Koleos HZG

How do you turn the radio off koleos intens?

No answers

BobW

BobWasked

Koleos HZG

Purchased Koleos Altis July 2017 now experiencing noises at rear of vehicle around rear suspension rear tailgate area. especially when driving over speedhumps or uneven surfaces at low speed. anyone else experiencing these issues??

2 answers
bzerk86
bzerk86

Hello Bob,

Quiet as a mouse for ours. Take it in and get it resolved. Shouldn’t be an issue as you have plenty of warranty left.

Regards,

BobW
BobW

Thank you Koleos booked for next Tuesday just needed some background info to zero in on the noise to see if common problem. Looks like it may not be.


Review_Queen

Review_Queenasked

Koleos HZG

Hi.
I have a 2016 Renault Koleos Bose and on the display screen when you put it in reverse the reverse camera shows up. it was showing the whole screen and now it has shrunk the viewing screen. no settings have been changed. any ideas why and how to fix it please?

2 answers
lucia
lucia

Hi, I have same problem, shrunk size in display of camera. Renault says this is normal size is not the whole screen. I find it hard to believe. Did you fix it?

Review_Queen
Review_Queen

Hi, no I didnt it's still the same.


smita francis

smita francisasked

Koleos HZG

Hi I have a Koleas 2014 automatic model. It went in for servicing after that I had weird experience. The engine is off car locked the radio was on for at least 5 hours. I drove the car to garage, technician checked the car on his computer no fault all is perfect. I was advised to come back if problem occurs again. The same day later in the afternoon I parked my car locked it and went to work. Around 5 when I get to the car I found the wipers going on furiously car would not unlock battery got drained. Now the car is in again the technicians can't identify any fault. The battery is damaged . I am not happy with this situation. What if I install a new battery and car accessories go on draining the battery again. Buying a battery does not resolve the problem with electronic control system .
Has anyone experienced such a koleas problem before ?

2 answers
DavBa
DavBa

We are having battery drain problems. Entire battery drained in 2 days. no explanations. Wipers were moving and lights flashing but were told that weird stuff happens when there's not enough power to the electronics. Still investigating. Mine is 2015 auto.

DavBa
DavBa

We are having battery drain problems. Entire battery drained in 2 days. no explanations. Wipers were moving and lights flashing but were told that weird stuff happens when there's not enough power to the electronics. Still investigating. Mine is 2015 auto.


AGN

AGNasked

Koleos HZG

Is the current model Koleos easy to manoeuvre and park in CBD carparks?

1 answer
Rob
Rob

Don’t have a problem with this . Has good vision


C W

C Wasked

Koleos HZG

I have just bought a Renault Koleos and love it. However it locks automatically when you walk away. How do I stop the automatic locking from occurring e.g. it locks itself in my garage and I do not need this...

2 answers
amy10
amy10

Hey,
Sorry I wouldn’t know that!
I personally love that feature as its a lot safer!

Carmen L
Carmen L

Sorry not sure too, need to check with the car dealer.


Mel

Melasked

Koleos HZG

Hi,
I had the Koleos 2010 Privilege. One of the most features I loved was when you click the lock button two times it closes all the windows and sunroof. I just purchased the Koleos Intense diesel and this car does not have the option. You physically have to jump in the car and turn it on to close all windows and sunroof, safety reason maybe? And one more question... when inside the car besides the driver seat all 3 windows have to hold the window button up or down the whole time, it doesn’t have the one click open to open or close windows? I know it’s not a big deal but I have had the older model for 7 years that had these options and from going from that to this you would just expect it will just have those options. The only thing I could think of is Safety but I’m not sure.
Thank you

1 answer
Rob
Rob

Mine is the same . Safety I would imagine. Are you happy with the diesel nearly bought one . Does your phonebook on Bluetooth scroll through the contacts list via the cars scroll wheel . Cheers Rob .


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