2008 Renault Master Van
I brought it new in 2010, within the first year I had to have a solenoid replaced as the automatic transmission failed this was done under warranty. I have done @ 119,000 km in it so far I have had to replace the gear shift control and this week it basically dropped out of gear while driving and would not change out of neutral. Had to tow it to where I was working at my cost even though I had RACQ ultra cover, so $475 later it is sitting at a venue. I can not get it looked at for a week by Renault and then I may have to wait for parts to arrive...from either Melbourne or France. Plus I need to organise a tow to their workshop. I have serviced this continuously since I purchased it. Other friends who purchased the same vehicle have had the clutch die at only 87,000km. They got rid of their vehicle and as I may be stuck here in Townsville I may be doing the same when and if I ever make it home again.
Continuing saga of another blown gearbox at 75,000 klms
My earlier review where the Qucikshift transmission blew up at 75k on my 2008 Master Van gets worse as the weeks roll by. Initially I was told it needed a new transmission costing $7,000 which is ludicrous but at least I'd be getting a new transmission. Not so, it's not getting a new transmission only parts thereof. They tell me the auto clutch and brake hydraulics systems carked it and need replacing so it's now $9,000 and I still only get a paltry 20,000 warranty. $9,000 for parts and they confess they have had quite a few vehicles go this wa...y. It's not at Southern Cross Renault Toowoomba but now Armstrong Renault Toowoomba. Same place, different name. So it seems a common problem with these Quickshit autos, why weren't there recalls? They claim they don't know the history of the vehicle but I had told them in writing that the original owner had only put 47,000 klms on it in 7 years using it for his roof restoration work where he'd drive to a job every 2-3 days. If it was used as a courier in stop start traffic I could understand. If it was used as a courier he would have clocked up the 75,000ks in the first year of ownership and the parts etc would have been replaced under warranty. I'm the 2nd owner and being retired bought it as my recreational vehicle driving around the country so it's and an easier life. So I give in, why would you buy a Renault? Why they're allowed to import this garbage into our country has got me beat and Renault never learnt anything about the transmissions as they keep churning them out. At least Ford learnt and had enough sense to get rid of the Quickshift autos on their Transits. I figured Renault had perfected them given they had been using them for years. More fool me, what a heap of garbage. Steer well clear of Renaults.
Has almost cost me more in repairs than I paid for van
Bought from dealer with 120k on it. Was the cheapest van at the time at $16k
Droce home and noticed a banging when shifting. I should of test drove it first but i was from interstate. A month harmonic balancer was replaced at cost of $1000 to warranty. Warranty was only for 6 months and things only started to get worse after it ended. Next to go was the hydraulic unit. They wanted $9000 to replace completely. Unfortunately I couldn't afford that at the time. So I complained to Renault and got them to do a recondition one for 4000$ this d...
yes i realise i am not writing about a van but thought to put some positives into the situation. Having worked in a ford agency I can absolutely assure you that other brands subject their customers to similar or worse treatment !! It can be just the dealership .I at present own my seventh Renault bought as a demo in 2009 now has113000k.only problem has been a problem with the auto (4 speed torque con)first noticed and complained about at about 20000 k. Dismissed by dealership and again twice subsequently. Finally gave up completely at about ...65000k and well out of warranty. to their credit Renault fitted a complete new trans. which has performed faultlessly since. IT would be helpful for those reviewing to list type of engine and transmission and year model please
We made a mistake, we bought three!
Our company bought three brand new long wheel base Renault Master vans a few years ago to add to our fleet (Cost=$120,000+). After our many experiences using this vehicle, and getting it serviced by Nissan-Renault service yards, I can say, this van is a total head ache. Once they start to fall apart after your 100,000km warranty, don't expect help from Renault Head Office like you would from Mercedes. We buy our fleet vehicles from Mercedes too and do not suffer as many issues. Yes, the Renault have a more fancy tip tronic gear box, but that's ...just about it. Had a major issue with one of our Mercedes Ben fleet vehicles, out of warranty for two years, Mercedes head office when asked still payed for 75% cost of labor and parts. When we asked something similar of Renault Australia a few years ago when our Renault Master broke down through our local Renault dealer/service they refused. We regularly service our cars with Renault service, yet these break down issues still arise, and another one of our vehicles broke down last Thursday, brought it straight to Renault North Shore same day, and have not received a call from them about the update on our Renault Master and it is now Wednesday. Called them 8am this morning frustrated, they said they would call back soon, 10.45am now, still no call. Kind of makes you think, instead of spending $120,000+ and countless service dollars for Renault Master parts (which probably afford you to buy you a Porsche 911 by now no, really!), would you be in this position if you had bought three Mercedes Benz Sprinters instead? Kind of kicking yourself at that thought because these vans are now just lemons. There are no words that describe your frustration and bitterness when you feel you have invested so much of your hard work and hard earned money into a vehicle and their servicing yards yet you don't have any return. Quick shift gear box (when it works), Engine (when it works) Gear box and Engine issues plague this machine like a disease. Do not expect any help from Renault Head office.
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