Renault Master van
I have just bought a Ford Transit, glad to get rid of my Master van, what a load of crap, had it from new 2012 nothing but trouble they had the van more than i did.
Good riddance Renault van.
yes i realise i am not writing about a van but thought to put some positives into the situation. Having worked in a ford agency I can absolutely assure you that other brands subject their customers to similar or worse treatment !! It can be just the dealership .I at present own my seventh Renault bought as a demo in 2009 now has113000k.only problem has been a problem with the auto (4 speed torque con)first noticed and complained about at about 20000 k. Dismissed by dealership and again twice subsequently. Finally gave up completely at about 65000k and well out of warranty. to their credit Renault fitted a complete new trans. which has performed faultlessly since.
IT would be helpful for those reviewing to list type of engine and transmission and year model please
Van is good,warranty repairs are crap in Brisbane
had a new gearbox & clutch fitted $7,500.00,after a coupla months the clutch fell apart,I think they reused some of the original parts,paid 4 new ones,my van is for work,took a week 2 repair the clutch lotsa $$$$ lost,broke a fan belt,cant buy a belt,hafta have a belt kit,fitted $680.00,ten months later bearing are screaming,will b replaced under warranty,1 week 2 get the parts & cant fit the them 4 another week more $$$ lost,I thought when they moved from Mansfield to Slacks Creek things might improve.I was so wrong,no wonder why they goin broke & hafta keep downsizing,there is no customer service 4 warranty jobs,they want the paying jobs,should see a solicitor 4 loss of wages $450 a day
February 23rd 2015 Update:
4 new brake discs from Renault $998.00,Brisbane brake & clutch $296.00,same discs imported from France,
4 sets new brake pads $86.00 from Brisbane brake & clutch,Herbert St Slacks Creek - for this price you would get 1 set from Renault-across the road same street,Slacks Creek CV joints,got drivers side CV joint $196.00 - 1/2 the price of Renault & shock absorbers from Pedders - same deal,1/2 the price-all prices are supply only.save yourself lotsa $$$$$ & don't buy from Renault-there are alternatives & the parts are the same you will get from them thieves
Worst van in australia
I bought my Renault Master brand new from Peter Warren Warwick Farm. After 8000kms the transmission broke completely and it needed to be changed which was a cost to Renault between $6000-$6500 and it took 3 weeks to fix at Peter Warren Mascot.
After 3.5 years on 79000kms I had to change the gear box at the cost of $8900. The person who does most of the repairs for Renault gearboxes told me it is very common recurring problem with this particular model gear box.
My advice to all...don't buy this terrible van. Its not worth your money!!
Very happy with our Master vans
Run two 2013 Masters. Both bought new, we do about 60K per year. Both fine so far, but I would stress the need for good regular maintenance. If you run them hard and don't service them, don't expect them (or anything else) to last. Curious about original poster - our two vehicles both older, but factory warranty was 3 yrs/200k, not 100k as claimed. Out of interest, if Mercs are as good as you say, why did you buy Renault? Serious question.
We made a mistake, we bought three!
Our company bought three brand new long wheel base Renault Master vans a few years ago to add to our fleet (Cost=$120,000+). After our many experiences using this vehicle, and getting it serviced by Nissan-Renault service yards, I can say, this van is a total head ache. Once they start to fall apart after your 100,000km warranty, don't expect help from Renault Head Office like you would from Mercedes. We buy our fleet vehicles from Mercedes too and do not suffer as many issues. Yes, the Renault have a more fancy tip tronic gear box, but that's just about it. Had a major issue with one of our Mercedes Ben fleet vehicles, out of warranty for two years, Mercedes head office when asked still payed for 75% cost of labor and parts. When we asked something similar of Renault Australia a few years ago when our Renault Master broke down through our local Renault dealer/service they refused. We regularly service our cars with Renault service, yet these break down issues still arise, and another one of our vehicles broke down last Thursday, brought it straight to Renault North Shore same day, and have not received a call from them about the update on our Renault Master and it is now Wednesday. Called them 8am this morning frustrated, they said they would call back soon, 10.45am now, still no call. Kind of makes you think, instead of spending $120,000+ and countless service dollars for Renault Master parts (which probably afford you to buy you a Porsche 911 by now no, really!), would you be in this position if you had bought three Mercedes Benz Sprinters instead? Kind of kicking yourself at that thought because these vans are now just lemons. There are no words that describe your frustration and bitterness when you feel you have invested so much of your hard work and hard earned money into a vehicle and their servicing yards yet you don't have any return.
Quick shift gear box (when it works), Engine (when it works)
Gear box and Engine issues plague this machine like a disease. Do not expect any help from Renault Head office.
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