Worst work vehicle ever, unreliable
Stay away from renault unless you can afford to be out of business for 3-4 months. My 2014 renault traffic stopped engaging transmission all of sudden. Had to wait 4 weeks for renault local dealer to have a look at it. After was told need new transmission which has to come from france and will potentially take 10-12 weeks after ordering parts. Looking over 6k for repairs.
Renault came through and went above and beyond
I recently purchased a 2014 Megane with all dealer service history and unfortunately after 1100kms of driving needed a major upgrade. The Renault team both customer service, the central team and the team down at Peninsula Renault went above and beyond to see what they could do to help. I was provided with a loan car straight away, the dealt with all the towing and getting it to their service centres and put in a good will insurance claim for me. I ended up being zero dollars out of pocket and the whole way throught he team were communicative, supportive and availabke to answer any questions I had. The car itself has been a gem - it was the one unfortunate malfunction thats now fixed. I will be getting a Renault again.
1) Auto start and stop suddenly dead in the middle of nowhere.
2) Brake will to change in 2 years. $580
3) High coolant consumption
4) Change tyres in 2 years. $150 roughly for one
5) Change battery $400
You do the maths
Appalling Customer Relations
We have had 2 Renault cars that we had issues with and the approach of their Customer Relations department is just appalling. You are just dismissed and treated with contempt. You have to fight every step of the way to get anywhere. Ill never buy another Renault.
- Verified customer
Renault Megane great little car
I brought a Renault Mk3 B32 Megane Privilege in 2011, it has never missed a beat, though it has always been serviced by an independant agent. I replaced the battery after eight years but was given ample warning via the car maintenance system that the old battery was on the way out, otherwise nothing electrical or mechanical has failed, couldn't be happier with the car.
Terrible, major engine problem
Parts take forever to arrive from France. Car performance poor , Renault performance very sub standard. Shutdown your dealerships they don’t like providing crap car and crap service. The tow truck driver said that Renaults keep him in business
Shocking Customer Service
I seriously doubt this car brand will be around much longer in Australia. I had serious problems with a brand new Renault. I wasn't getting any help from the dealer and the Service Manager would hide in his back office if I went to see him. I received no feedback no email no follow up. In the year 2020 if a company cannot even reply to a customers email you know its a very average company. Stay away be warned as soon you drive out of the showroom your totally on your own.
Don't be fool for the first year of good running
2015 Captur. Was running good for the first 3 years but engine failure after nearly 4th year.
How they treat their customer? They will first put your car for a oil test to see if you put bad petrol in if it has anything to do with your engine. The result will take a quick 4 weeks to return. You will not get any update unless you call them everyday. I have even tried to get Fair Trading to involve and see if the process can speed up. Anyway, the bottleneck of the whole process is, the deal acts slow, the testing lab takes their time the receive ...
Expensive repair and long parts wait!
2007 Master Sunliner Motorhome 75,000 kms. On Monday 9 September at Home Hill the gear selector went into neutral and would not shift into any other mode. Tow to Parrys NQ Townsville, Renault dealers and servicing. I was told that they only had 2 Renault mechanics and that they would not be able to look at my vehicle until the following week. On Monday 16th they said that they did have a look on Friday and that they were looking at sourcing the parts and then could give me a quote. On Tuesday they advised that parts would have to come from ove...rseas and that this would take 2 weeks; then it would be another 1 week for the repair. They quoted a cost of parts and fitting at $5111 (ouch!). I live in SEQueensland I had little other choice and agreed that they place the order. They advised me that the order would be placed on the day. The parts to be ordered were a clutch kit, slave bearing assembly, master cylinder, inner boot, and pinion seal. I checked yesterday to be told that they were still trying to get the parts. I found this forum today and found to my surprise that there are a number of people with similar box issues which also involved Parrys NQ. While being shocked at the price of repair, I am equally shocked that in this day and age it would take this long for parts.
Took my car to have it serviced and they did a good job.
They offered me a spare car for free but they warned me that if something happened I had to pay an excess of 2000. Which I think is too much considering they said this is part of customer service
Great vehicle, terrible customer service
The car is fantastic, however Renault's "too bad" attitude to suddenly reducing then reinstating the length of a new car warranty is abysmal.
When I placed my purchase order for a new Megane RS vehicle (with deposit) on 16th March 2018, the factory warranty offered was 5 years.
When the new vehicle was finally delivered 8 months later in November 2018, I was informed the warranty had been reduced to the non-industry standard of 3 years.
And today at the first service, I find out the warranty was bought back in line with the industry standard...of 5 years, mere months after I took delivery (same build model) Rather than simply say "we won't backdate" you should do the right thing and give the 5 year warranty I should have got in the first place.
Worst after sales service we have experienced
We've been stuck with a Renault Megane for 4 years from new that uses up to 3 litres of oil between services. Renaults response is "that is within our parameters". Even had their Wollongong service rep tell us most BMW's and VW's do this and maybe we don't understand European cars. We strongly regret our purchase of this car from this company.
Some good some bad
Less than 3 years and both sets of shock absorbers and an engine failure later. The last is maybe covered by warranty. Waiting to hear back from them. Took a lot of insistent phone calls for them to move from their 2-3 weeks before we can look at it. No car for a week now.
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