updated new followup
As i posted last week, i had 4times engine off on the road and waiting for repair and loan van. Today i need to updated. Head office is nothing and they contact dealer but only the reception . So rediculous,and what the head office told me is totally different with dealer. And i still waiting for loan van ,no any reply and alread 3weeks.
Shame on you ! Renault.
Great car - poor service
I own a Renault Koleos. What a great car, everything I wanted but once I experienced issues with the R-Link unit everything went south after that. The R-Link unit controls the GPS, entertainment system , Bluetooth and dash display.
Renault dealers in Australia and Renault Australia itself are unable to assist and constantly refer me to Renault UK who are the only ones who can help with R-Link issues.
Eventually the dealer had to replace the unit under warranty, but did not complete the installation process correctly. Once again I was referred t...
- Verified customer
Company that doesn't stand behind the rubbish they sell
I bought a new trafic LWB twin turbo. It's fast and comfortable but that's where it ends. It has 17000km(lesss than 1 year) on it and has had a new clutch, new gear lever cables, new harmonic balancer, oil sprayed all over the alternator, eco button stop working and struggling to select reverse after the clutch replacement - 5 weeks off the road. First time I drove it at about 80km after they "fixed" it At Brian Hilton Gosford it failed again. I had to get towed and had a nice $200 cab ride home for my staff with $500 in overtime payments. New ...engine and another 9 weeks in the shop. As soon as I got it back I drove to work 4 times and I had smoke pouring out the bonnet. Engine had to come out again to fix the leaking turbo hose 4 weeks of the road again. The dealer is Brian Hilton Gosford and they don't give a stuff. I have had to purchased a new van to not go bankrupt as I cannot trust this van to take me to work. We are going to court now. And its not just me, there is another Renault Trafic owner also taking them to court for a refund. And by luck we found the same lawyer, same van same dealer.... If you have a similar story with Brian Hilton/Renault over a Renault let me know at [contact details removed] there is power in numbers. I wonder how many we have to find for a class action lawsuit?
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