What a disgrace!
My Renault Megane has had 3 major faults in the first year of its life - including the gear box having to be replaced! Under consumer law I am entitled to a refund or replacement but Renault Australia and Werribee Renault are shady and trying to get out of their obligations. Don’t be confused into thinking your new car warranty actually offers you any protection!
Terrible customer service and no after sale support
After taking my last Renault car to be service at Glen Waverley Renault for several years and have received great service from them. I decided it was time to upgrade my car to a new Renault. So, I decided to purchase my new 2015 Renault Megane GT-Line Premium from Glen Waverley Renault, about 4 years ago. After 4 years of having this Renault, I am full of regret that 1- I purchased the Renault from Glen Waverley and 2- that I purchased another Renault. The whole experience of owning a Renault has not been pleasant at all, there is no aftersales...care with the car, the dealer and Renault Australia refuse to help or provide solution to issues raised by the customer. From my experience they have a banter about the customer’s issue and then blame customer for the issue with the car. Maybe I am a naive car owner and have a higher than normal expectation of my 4 years old car. The problem I am having with my Renault Megane interior trim around the center console, air vents and windows control are peeling. From what I can see is that Renault has put a soft coat paint over the center console, air vent and around the window controls of the car. The area of my car that is peeling is area where there is high frequency (where people actually use and touch the car) to me this seems to be a manufacturing fault because Renault put a soft coat paint on an area that is frequently used and it did not withstand general use. When I purchased the car, I was not told that the car interior would scratch or peel so easily. I am actually scared to touch the interior of my car in case I cause further peeling. When trying to talk to Renault Glen Waverley and Renault Australia to get my car fixed, I was advised this is cause by wear and tear. When I push them for more answers, I was told to refer to page 6 of the customer guide and I was asked questions like do you have long nails? Do you use hand cream? But hang on a minute… am I the only person in the world that has finger nails? So only people without or very short fingernails can touch the car without it peeling. Doesn’t seem right to me. Maybe I am being a bit sensitive and a going a very crazy trying to understand what is happening with my car. I understand cars do stretch and is not going to be perfect after 4 years, however I did not expect the car to actually bubbling and peel from normal everyday use over 4 years. After a number of calls with Renault Glen Waverley and Renault Australia, i am incredibly frustrated and ready to pull my hair out. After raising this issue with Glen Waverley Renault and Renault Australia in Nov 2018, I have been blamed and passed backwards and forwards with no resolution or advise on how to resolve the matter. No help what so ever. Pretty much what i got as a customer was, this issue is your fault, we don't want to help you and go away. It's a pity that Renault treat their customer so poorly and refuse to help their customers. A number of my friends were looking at cars over the weekend, they ask for my opinion on my Renault and all i can say is " STAY AWAY IT'S A HORRIBLE CAR AND CAR BRAND. DO NOT BUY IT!" I will always remember Renault as the car that started falling apart before it’s 5 years warranty ended and the customer service team spoke to me rudely, did not offer help and made me hate the car I purchased from them.
- Verified customer
Had a great experience in purchasing my Renault Megan GT Premium from Renault Wangara. The dealership was great to deal with and nothing was an issue with and the car was delivered on time. Highly recommend the dealership and make sure to ask for Jeff as he made buying the car an easy experience. Cheers
A Painful journey
Purchased a brand new Koleos in early October. On the way of the delivery, when we went to pick up the car, the purchasing officer was showing us all the functions as it's a very high tech car. We chose this car out of many others, because of its remote start function. this function did not work on the day. The purchasing officer recognised it and kept the car for few days. Then they called. They suspected it was the battery and after some driving, it would be fine. It was not. We took the car back 3 times. No answer, no solution. Endless email...s and phone calls to Essendon and Australia Renault and nothing new. They keep saying they need our patience. For what we do not know. It's supposed to be a new car. What is so complicated on their I don't understand but we've been left in a limbo for more than 3 months now. It's been a painful journey nevertheless. I would expect this function to work as this is the primary reason we settled on this car. Furthermore, this is a promised function on their ads and promotions, why wouldn't I expect it to work!
Stay away from this brand...Bought a Brand new Renault Megane which turned out a lemon. Peter Warren service replaced the engine under warranty and released the car without necessary tests and fuel hose popped out on highway nearly cost our lives. Do not trust the service center! Also Do not buy CYY-62R from them as it is not safe to drive! Stay away....
Renault Kangoo Service
Love the car hate the service. Listen to this, my Kangoo started losing coolant so I took it to Renault to get it repaired. I explained that I believed it to be a head gasket issue having had the head gasket replaced twice already in 60000 klms. No they in their wisdom replaced the pressure bottle and cap, the water pump and had the radiator pressure tested. Then finally they pulled the head off only to discover that it was warped. Now the long wait for parts, special tools and available mechanic began. So far it has been sitting at Essendon Re...nault for 3 months and still waiting. Considering I rely on this van to run my business it is extremely frustrating. Fortunately the van is still under warranty and after 2.5 months they have loaned me another van but I can't believe how inefficient Renault service is. Inefficient service delivery
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