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Renovator Transforma Ladder
Overpriced cheaply made junk
This ladder was great for the first six weeks then the joints started to warp and the hinge mechanism fell apart. Five times the price of rivals that offer almost identical products that actually work and last.
Purchased in October 2021 for $850.
unreachable?
I tried to email you about concerns and the possibility of bypassing your call center to buy your product but
your email customerreviews@tvshop.co.nz that you give to everyone here to help them after there negative review dose not exist!
Guess you lost another customer
Hi Tim,
The email that we have provided is active and have been receiving messages on a daily basis. However, for price enquiry, we are unable to quote the full price through email as prices and offe...
Read morers are subject to change and may vary on a daily basis. If you are not quite keen on calling us, we can also arrange you for a callback from our team instead.I'm telling I clicked on the link customerreviews@tvshop.co.nz and the email email bounced straight back.
You just don't get it do you, people don't want to talk to your sales team, they just want to ...
Weighs a tonne
Great ladder with good functions & accessories BUT the promo video on tv, where the chic throws it in the back of the Ute. Yeah, not happening. I need a hand!
Purchased in December 2019.
Hi Kylie,
Thank you for your feedback. If you need any assistance or have any queries, you can reach out to us on customerreviews@tvshop.co.nz and use the subject line REVIEW....
Read more Kind regards Customer Services TeamDO NOT BUY.IT'S AN OVERPRICED SCAM.GO TO BUNNINGS INSTEAD!!!!!
first you start by calling the number on those annoying adds with the guy wearing the ladies shirt and high heeled pointed black boots.
they tell you that they are busy and ask for your number to call you back....first.do not do this.just keep asking for the price.they tell you they dont know and have to have an agent call you back. but eventually they will give it to you.
finally when they give you the price your jaw hits the floor.after the tv add that goes on and on and on forever making it seem like your getting the cheapest deal going...
Purchased in May 2021 for $1,200.
Hi Blair,
Thank you for your feedback. We would be more than happy to further assist you regarding this matter. May we kindly confirm if you have purchased the Transforma Ladder and if you had any is...
Read moresues with our service? You may reach out to us on customerreviews@tvshop.co.nz and use the subject line REVIEW.Find out how Renovator Transforma Ladder compares to other Products
Know better, choose better.
- 3 reviews
- 3 likes
A knockoff of a better product
Was interested in buying this... UNTIL I did some proper research and realised it's just a bad knockoff of the superior (and cheaper) Little Giant Leveler ( Model 22 or 26) - available everywhere with a lifetime warranty.
Purchased in December 2021 at TVshop for $1,550.
Hi ADB,
Thank you for reaching out. The Transforma Ladder also comes with a lifetime warranty if it is for personal use. It also available in 4 models and has a 120kg and 180kg weight capacity which ...
Read moreis almost the weight of a 1.5 tonne SUV. If you need further information or have any queries, you can also reach out to us on customerreviews@tvshop.co.nz and use the subject line REVIEW.- 2 reviews
- 4 likes
Cannot deal with this company
If you're like most Australians you just want to go into a shop, or go to a website, or at worst, phone a call centre, to buy what you want. You probably already know quite a bit about the product and just want to know the price, how long till you'll get it, maybe a few more details about the product, but you sure as Hell don't want the never-ending sales spiel these well-trained foreign call centre robots have been made to give you before telling you what you really want to know. This ladder looks great on TV, and maybe it is. I've seen it ...
Read moreat the Royal Show and I was impressed and I wish I'd bought it then. I just want to go on a website and look at the model choices and associated costs, make my decision and buy it right now - before Christmas. But I can't. I had to stop the guy twice to tell him I've heard all this before, I don't need to hear it again, I just want to buy it outright now, not on a monthly plan, just tell me the options and costs so I can buy it. But no, he just couldn't do that. In the end I just had to say, "You just don't get it", and hang up. Since then he's tried to call me back every 5 minutes and now they've got my number I'm dreading how many more times they're going to call me from now on about everything else they want to sell me forevermore. Maybe they won't but I don't get junk phone calls on my mobile, only my landline, and now I'm really worried. I will give up on this ladder and go and find one in a real shop staffed by Australians. When are these companies going to get it, Aussies hate this sales stuff. I don't care how good the ladder is, I cannot support this company. If the product is that good, sell it directly on the website or, better still, in a shop like most others do.Hi Ian,
We are sorry to hear about your experience and we would be more than happy to extend assistance regarding this. ...
Read more We understand that you just wish to know the price of the Transforma Ladder outright so that you can make an informed decision about purchasing it. Regarding this, we can arrange you for another callback from our team and we will ensure that you are provided the best service. If you wish to proceed, you may email us your contact # on customerreviews@tvshop.co.nz and use the subject line REVIEW. You may also include any further concerns or issues and we will review it as well. Kind regards Customer Services Team- 2 reviews
- 2 likes
So much bad reviews!
I was going to purchase 2 sets of ladders as Christmas gifts for my family. After looking at the reviews I’m going to spend my money somewhere else. Hopefully Bunnings has some better ladders.
Hi William,
We totally respect your decision. But, should you wish to get further information on the Transforma Ladder, we are always here to help. You can also reach out to us on customerreviewds@tv...
Read moreshop.co.nz and you can also check our Transforma Ladder website through the link below.Related Articles
- 2 reviews
- 2 likes
Very poor back up service for an over rated ladder
Don't bother spending your money on something that will have no back up. The ladder is over weight hard to use and already needs fixing. The back up this company gives is non existent. would not recommend to anyone.
Purchased for $999.
Hi Fredo,
We are sorry to hear about the service that has been provided to you. In regard to this, we'd be more than happy to provide further assistance regarding the Transforma Ladder. For us to do ...
Read moreso, please email us the below details on customerreviews@tvshop.co.nz and use the subject line REVIEW.Shady appalling customer service
Contacted online about price etc, just asked me to call. I asked again about price etc and they closed my online query. They had all my details so could have definitely discussed buying options with me through email. A company that is too shady to even discuss prices through email is a company i will totally avoid.
Purchased in September 2021 at Thr1ve.
Hi Jue,
Our deals and prices vary from time to time and may change on a daily basis, Thus, we are unable to quote you with a price for the Transforma Ladder through email. If you are not quite keen o...
Read moren calling us, we can always arrange you for a callback from our team. If you are not satisfied with the offer the representative gives you at the time, then you are certainly under no obligation to purchase.What kind of excuse is that? You must have some idea of what the product costs? No thanks, your pathetic excuse for your appalling customer service makes me feel even more that everything about you is too shady.
Find out how Renovator Transforma Ladder compares to other Products
Know better, choose better.
- 10 reviews
- 16 likes
After reading these reviews.........
Geez, after reading these reviews from customers, this ladder is the last thing that I would purchase from these cons from New Zealand. So pleased that I researched this product before buying.
I'm off to Bunnings.
Hi Turpy,
We are sorry to hear that you are straying away from purchasing the Transforma Ladder based on the reviews. But, if in case you wish to get further information on the ladder, you can always reach out to us on customerreviews@tvshop.co.nz...
Read more Kind regards Customer Services Team- 2 reviews
- 5 likes
Buyer beware
After watching the lengthy advert, I was nearly hooked. Rang the number and all they want are your details. All I wanted to know was the price.
Do yourself a favor and go to bunnings where (a) you can see the price immediately and (b) you can see it, touch it and feel it.
Anything you buy where the sellers are not up front and provide you with all kinds of excuses and nonsense reasons why they don’t give you the price, should be treated with extreme caution.
Hi Margie,
We are so sorry that you feel this way but we understand where you are coming from. Our team requires some details so that we are able to address you properly and give you deals based on y...
Read moreour needs. If you are not quite keen on calling us, we can also arrange you for a callback from our team by providing us your contact # and email. If you are not satisfied with the offer the representative gives you at the time, then you are certainly under no obligation to purchase. Should you require further assistance, please don't hesitate to contact us on customerreviews@tvshop.co.nzNot impressed with product & follow up support
Very dissatisfied. I used my renovator all of 4 times & one of the blue locking mechanism ceased up & would not open. After providing the mandatory video to the support/customer care, they sent me a used component which was wrong, they then sent me another used scratched up component. Both came with no instructions and just the part. At no point did they offer a replacement & no local service options. I’m a single female and don’t have the knowledge on how to fix the ladder. So my ladder has been unusable after 4 uses. It’s an expensive ladder, and follow up service is shocking! Wished I had just bought a ladder from Bunnings, they probably would have replaced a faulty ladder or given a refund. I recommend not to buy!
Hi Nae,
We are so sorry to hear about this. Please email us your order # at customerreviews@tvshop.co.nz and we'll assist you further regarding this matter....
Read more Kind regards Customer Services TeamFind out how Renovator Transforma Ladder compares to other Products
Know better, choose better.
- 5 reviews
- 32 likes
It is too heavy
I am an electrician. I bought one to see how it went on site. Well, that’s where it went wrong. I employed a 17 year old girl as an apprentice. She couldn’t lift the ladder. I agree with her. It weighs a tonne. The final straw was when Work Cover NSW came on site and fined me $450.00
Purchased in October 2020 for $800.
Hi Brian,
We are sorry to hear that we were not able to meet your expectations for the Transforma Ladder. if you require assistance, you can email us on customerreviews@tvshop.co.nz...
Read more Kind regards Customer Support Team- 2 reviews
- 4 likes
Too much obscure marketing
Was prepared to buy ladder as hubby is currently working on stairs and ladder would come in handy. Tried to purchase online, nope can’t do that, called, and low and behold as previous reviews stated, they are busy and someone will call back. Must not be confident in product, to try such sales tactics, I’ll try bunnings instead.
Hi Kathleen,
We are sorry to hear that you feel this way. But we are more than happy to arrange you for a callback from our team if you are still interested to purchase the Transforma Ladder. You may email us on customerreviews@tvshop.co.nz...
Read more Kind regards Customer Support TeamIt looked good at the time
I bought mine for the 180kg load rating but got recalled due to only rating 120kg and now I’m stuck with a lader that is no good for me not happy
They can’t find my details now so I paid a lot of money for something that I can’t fix
Dear Brendan,
Please email us your details like order number, full name and telephone number at customerreviews@tvshop.co.nz and we will look into this. Also do mention if it was purchased over phone or from a live events/ home show....
Read more Regards Customer Service Team.It’s been a week now and still nothing
Questions & Answers
Hi, Transforma ladder,
I wish to buy this item here in London UK, How can I purchase this ladder?
Please forward a valid phone number? The number advertised is dead.
0800 310 1555
0800 310 1888
Both numbers are dead. Do you have a valid number, please?
Many thanks,
M. Adam
Hi Mohammed,
Thank you for your enquiry. You can try ringing 0800 310 1888 again or 0800 320 2222. You may also email us your contact # on customerreviews@tvshop.co.nz using the subject line REVIEW a...
Read morend we'll have one of our representatives get in touch with you.how much is it?
Hi David,
Thank you for your enquiry. Our deals and prices vary from time to time and may change on a daily basis. To get the best and most current deal for the Transforma Ladder, we kindly invite yo...
Read moreu to please contact a representative via one of the phone numbers below depending on which country you reside in.Hi guys I've had my transformer ladder for over 11 years and it has never let me down . It is so solid and well made I would highly recommend it to anyone who wants a good quality ladder as for the price you pay for what you get. The best cheers
Yes it was me Robert Foster cheers
What is a transformer ladder upgrade
Hi noo,
Thank you for your enquiry. An upgrade includes additional accessories for the Transforma Ladder. If you need further assistance or have any additional queries, you can also reach out to us o...
Read moren customerreviews@tvshop.co.nz and use the subject line REVIEW.How much does it cost for just the latter
Hi noo,
Our deals and prices vary from time to time and may change on a daily basis. To get the best and most current deal for the Transforma Ladder, we kindly invite you to ring us on 1800 504 100. ...
Read moreOur team will be more than happy to assist you and provide you with all the information that you require.Get an answer from our members and TV Shop representatives
Details
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Hi The Flat B,
Thank you for leaving this review and we are sorry to hear that you've encountered issues with the Transforma Ladder. We would be more than happy to extend assistance regarding this ma...
Read moretter. For us to do so, please kindly email us photos showing the issue of the ladder at customerreviews@tvshop.co.nz with your Order # and use the subject line REVIEW. Rest assured, as soon as we receive the photos, we will rectify this issue accordingly.