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Rentalcars.com

Rentalcars.com (page 2 of 32)

1.3 from 630 reviews

See the Best Car Hire Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
27
4 star
8
3 star
10
2 star
32
1 star
553

Josephine

JosephineSydney, NSW

Terrible experience

published

Never again!

published

Worst customer experience of my life, do not go through these guys. I really can’t work out how Australian businesses would be affiliated with this organisation. I am a 44 year old businessman who has had a lot of dealings over the years with a whole range of organisations and I have never seen anything like these guys - be warned, they may be a bit cheaper than car dealers direct, but it’s not worth the pain

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Maree

MareeSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

If I Could Give A Negative Star I Would

published

Paid for my car and took what I believed was a deposit bond. Asked for three weeks for my bond back and was told to fill out a form and wait, (could be 28days!!!) ONLY to be told there was no bond! Why would I pay $176 for a car for one day when the car cost $76. Europcar told me not to use them when I went to pick up the car and pay another bond!!! They knew best.... Please be warned with this company!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle No, I received a better vehicle
See all answers

RIP off , dont use them

published

Came to oz from NZ, accidentally left licence in scanner, couldn't take car. Because of that and not ringing at collection time about it due to needing to bebun Brisbane in 2 hours via public transport, they kept the rental money for the whole ten day trip, not just a cancellation fee, the whole lot. TRIPZ, the pick up company did not advise is to ring immediately or lose everything, they just said email or ring when your ready, been emailing for 2 days, cancellation fee I can understand keeping the lot I cant understand.

Value for Money
Transparency
Customer Service

Car hire rip off

Car hire rip offSydney, NSW

Ripped off by rental cars.com hire car scam

published

Rental cars .com ripped off hired a car but had to cancel one hour later they had the audacity to charge me not only the full price of hire but also a percentage of the insurance reduced excess I also paid for I work for Qantas Australia and have used many travel and holiday services and have never been ripped off by any other company untill rental cars.com come along I will never use this company again and would advise you to do the same read your contracts carefully as they will not advise you about this when making a booking (scammers )

Value for Money
Transparency
Customer Service
Vehicle Condition
See all answers

Shelly

ShellyCanberra Central 2601, ACT

Awful website, stay away forever!

published

I felt very angry that I had booked a car from Rentalcars.com for my husband today. It is a very awful website! We had been treated by the enclosed costs which was AUD175 charged by them when my husband picked up the car !


Chris

ChrisRedlands

  • 2 reviews
  • 1 like

No car and no refund

published
Transparency
Customer Service
Booking Process

Anthony K

Anthony KFar North Queensland, QLD

Stay away at all costs... dont be lured by cheap rent

published

No, no, no , no, no... thats about it...JUST NO!!....
Don't do it... Do not book RENTALCARS.COM... unless you want headaches attached to your holiday.

After cancelling a booking i was given the complete runaround to try and collect a refund...luckily it was only one day and not that much.. but the trick is to try and make it as difficult and confusing as possible that people like me just give up in trying.
This is not a one off experience unfortunately... i was foolish enough to try them for the second time ...different headaches... same company!!...
Just dont do it!!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeKia Carnival
Received Booked Vehicle No, I received a worse vehicle
See all answers
Darren

DarrenSydney, NSW

  • 3 reviews

Do not book with rentalcars.com!

published

Rentalcars.com are not a car rental company, they are just a website operator with limited hours of operation and terrible service.
I was one hour late to collect a car due to a flight delay and rentalcars.com were closed (at 6pm) with no after hours service. We had accommodation booked 2 hours away and had to get another rental car.
When I called rentalcars.com the next day they cancelled the booking and refused to give me a refund, even they had not paid the funds to the actual car rental company and their confirmation said nothing about closing at 6pm.
I will never book with a website operator again and will always book directly with a reputable car hire company in the future.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
JInPerth

JInPerthPerth WA

  • 6 reviews
  • 2 likes
  • Verified customer

Pickup location was an empty lot

published

No one at the pickup location. I called to ask, they put me on hold then hung up on me. I finally worked out (without their help) where to go... 9km further away! Then they’d booked an automatic when I had ordered (and they’d confirmed) a manual. Rubbish

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

So confusing

published

So many different quotes you have no idea what you are actually paying and what you are actually getting. Then they charge you an international transaction fee which was not told about. Then there is no communication to local car hire place.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

  • Verified customer

Rentalcars.com goes for profits not for promises and providing service.

published
Value for Money
Transparency
Customer Service

  • Verified customer

Will never use again

published

My car rental was cancelled, through no fault of my own, by the hire company when I went to collect the car. To date, Rentalcars has refused to refund my prepayment of $310, which I am lawfully entitled to. The correspondence from its reservations division has been dismissive, arrogant and patronising.

Value for Money
Transparency
Customer Service

Elif

Elif

  • 2 reviews

Don't waste your time and money, book directly with a reputable rental company

published

Rentalcars is dealing with multinational as well as local car rental companies which are marginally cheaper and operate at a much lower service standard then the big internationals. Rentalcars's customer service is useless and keeps on beating around the bush in case of a non standard inquiry. They failed to resolve my issue 3 months after I returned the car at the airport. Next time I will deal directly with a multinational rental company, not have to wait 2Hrs at the pickup counter and not have to chase the final invoice after my credit card has already been debited.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSmall car
Received Booked Vehicle Yes
See all answers

The Worst telephone customer service

published

The English customer service telephone advisor was rude, patronising and arrogant. Most definitely in the wrong job. Will not book with them AGAIN... FACT. All I was wanting was a re confirmation email of our booking. He kept stipulating data protection, because I was the wife and I booked for my husband in his name , husband was at the side of me too, even though we gave all the security questions answers . I would not expect the tone of the SERVICE advisor under any circumstances, especially when he is representing the brand name.

Value for Money
Transparency
Customer Service
Booking Process
See all answers
Ray Green

Ray GreenNorth Queensland, QLD

Buyer Beware, an unholy alliance

published

Comments made by other negative reviewers is consistent with my experience.
RentalCars is a broker services; in my case there were three parties.
I took out insurance through RentalCars and was required to pay a "deposit". Fortunately I did not have an incident requiring insurance cover. Given the difficulty in dealing with any of the three players post hire, I dread what I might have experienced if I had had an accident; however three weeks on I am still chasing the deposit.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSubaru Forester
Received Booked Vehicle Yes
See all answers

Rene

ReneSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

Avoid at all costs

published

Poor service. I hired a car through Rentalcar.com who refused to provide any service what so ever after I collected the car from the company they brokered. I was delayed and unable to contact rental company after 10 calls over three days. Rentalcar refused to assist with contacting hire company stating we were now purely in contract with hire company. Best to deal with companies directly, as Rentalcar offers no follow up service

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

Never Again

Never AgainMid North Coast, NSW

  • 4 reviews

I wouldn't even rate this company...

published

No car....No one answered any of the advertised phone numbers....
Alamo (the car rental company) distanced themselves and said nothing to do with us...Even though alamo was selected through rentacars.Com....Scam....Total waste of time..

Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

goulash

goulashsydney

  • 5 reviews

Deceptive and unforgiving business.

published

Made a booking at 9am for a 2pm same day pick up for 3 day hire.
I cancelled at 10am with atlas rentals over the phone due to not needing car anymore.

I still got charge for the 3 day hire even though i cancelled well in advance..

Rentalcars washed there hands from the situation so did atlas..

Will be doing a chargback to get my money back.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle TypeSmall hatch
See all answers

Katie

KatiePerth, WA

  • Verified customer

Zero customer service

published

There was a mistake in our booking. Tried to call their customer service to fix it. The employee put me on hold then after 10 minutes hung up! We will never use these cowboys again!

Value for Money
Transparency
Customer Service
Booking Process
See all answers

Page 2 of 32

Questions & Answers

Clarky

Clarkyasked

Has anyone booked a car in Townsville and waht was your experience?

2 answers
Colin
Colin

I would not touch Rentalcars.com with a barge pole, go direct to an actual car hire company, not a third party.

hannahmarston
hannahmarston

agree complete scammers have reported to ACCC


Priya S

Priya Sasked

Could someone please let me know who provides the insurance on the car hired from rentalcars.com in Australia? The name of the insurer.

4 answers
Debladee
Debladee

No idea sorry - we only used them overseas, good luck!

Stuart J
Stuart J

Mine went thru Rentalcover.com

Dicko
Dicko

NEVER use Rentalcars. The insurance you pay for is a scam and the hire car company will charge you again. They are impossible to deal with and their terms and conditions are not worth the paper they are written on.
Just a pack of liars and thieves.


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