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RentalCover.com

RentalCover.com (page 2 of 3)

3.8 from 57 reviews

See the Best Travel Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
36
4 star
6
3 star
0
2 star
0
1 star
15

Minki

Minki

  • 5 reviews
  • 5 likes
  • Verified customer

Partners in crime

published

This company is partners in crime with Rentalcars.com

They add their products after checkouts have been processed and charge excessive fees. I have also had direct contact with customers who could not get them to pay when needed due to an accident. Flat out scam.

Value for Money
Customer Service
Claim MadeNo

Worst experience I had with any insurance

published

Firstly, it should say 3-5 weeks not 3-5 days like it says. Then, be prepared to do a lot of work by yourself, they wouldn't do anything. Lastly, I'm not sure if you end up saving money since you'll have to pay international fees over the excess so it's almost the same as hiring it someplace else. I'll never use RentalCover again, it's terrible.

Value for Money
Customer Service
Insurance Cover For:Adult
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
  • Verified customer

I got my claim approved and received the reimbursement

published

Finally I got my claim approved, although it was not so efficient as in their advertisement (which says 3 days for the claim process and 5 mins for the money transfer). The personal who was in contact with me during the process was very polite and friendly, although it was sometimes slow. But when I got my money back, it solved all my worries. I will definitely use this service again, and I recommend others to try it, too.

Value for Money
Customer Service
DestinationEurope
Insurance TypeSingle Trip
See all answers
Mike F

Mike Fsydney

  • 2 reviews
  • 2 likes
  • Verified customer

Fine until you want to claim - then terrible

published

Ive used this company a number of times and finally had to make a claim. It took a month to get the necessary documents from the repair people and submit the FIVE pieces of documentation required. Rentalcover ignored me at first, then asked for the documents to be resubmitted. Twice. The rental damage was in November.2018. Its now mid January and I just got another email asking for the documents again. Have I just been unlucky or are the five-star reviews here all written by Rentalcover employees? Rentalcover are an absolute waste of money and time

Insurance claim madeYes

RentalCover Claim Process

published

Following the accident report and claim process procedure according to the webpage notices and e-mails it was a constructive process and was able to recover the rental excess with regard to my accident and subsequent claim. It all was a normal procedure to settle the claim of my accident based on the Rentalcars Rental Contract. It was a smooth communications process.

Insurance claim madeYes

CJAY

CJAYAdelaide

  • Verified customer

Silly product - Just go through the rental agency

published

Do not use this group for your rental car excess cover. You need to pay the costs to the rental car company first and then attempt to recover from Rental Cover. Such a pain and the process can be slowed by the documents you need to gather from both your bank and the rental car company. You are MUCH better off just insuring through the rental car company. If you do, you have zero headaches and you don't need to chase anything.
I will never use this company again. I only did as it was handy to pay for when booking the vehicle through RentalCars.com/au/. But, don't be fooled. If you need to claim, expect to be out of pocket for a while and to have to run around and deal with poor/slow service.

Insurance claim madeYes

Ray

RaySydney

rentalcover.com purchase of insurance for rented car

published

Hi! i've recently made a road trip to the east cost with a bunch of friends and rented a campervan as part of the experience. The trip was awesome, but we had some trouble in Noosa where we were bumped by a local car. At the end of the trip the campervan's company charged us for it of course, but we made the claim to rental cover instantaneously and in a couple of days we've got our money back. recommend it a 100%

Insurance claim madeYes

Insurance that actually works!

published

I've not had a more pleasant experience from an insurance company than with RentalCover.Com. Easy to establish our cover and the subsequent claim we made was approved and paid to us with little delay.
Good people who care about their customers. Would not hesitate to recommend and use their services again.

Insurance claim madeYes

they did what was expected, no complaints.

published

I think that this policy would be ideal for countries that don't have reliable insurance payouts. The rates were inexpensive the cover broad and the administrators were straightforward to deal with.

Insurance claim madeYes

Does the company still exist?

published

No reply to my claim.
I could not contact them on either of their phone numbers - neither the "contact us" one on the claim form, not their Sydney number on their website.

Insurance claim madeYes

George H

George HGreater Melbourne (Metropolitan), VIC

  • 2 reviews

I provided all the documents for a claim on Sunday it was approved Tuesday morning. You can’t best t

published

the policy was very easy to set up by accepting the quote and booking on line through the link. We had a simple but unfortunate mishap which required a claim. It was approved super quickly once I provided the documents to back up the claim. And they used the FOREX on which I paid the amount which was to my advantage at time of settling the claim. I don’t you could beat that. I will always use and recommend Rentalcars and Rentalcover.

Insurance claim madeYes

Good product and service at a good price.

published

Made an insurance claim without any issues.
The service was also good both via the phone and email.
The price is better than going direct with the car hire company.

Insurance claim madeYes

Mieke

MiekeNiebert

  • Verified customer

Perfect!

published

Great company! I would really recommend! Unfortunately we had an accident with our rental car but they helped us really well and the claim was no problem, great! Would use them again!

Insurance claim madeYes

No problems with claim

published

Affordable, reliable coverage. Fast response after I received the paperwork from the car rental company. Patience was required for that part- but it was worth the wait, because the cost of cover was so much cheaper than the cover offered at the car rental desk. I hate being ripped off, so it was a relief to know I can trust the lower cost alternative and claim when something goes wrong.

Insurance claim madeYes
  • Verified customer

Excellent Car Rental Cover

published

My policy was a good value. The most excellent things was that it is really worth while I suffer a car accident and I made a claim, the approval was fast and efficient.

Insurance claim madeYes
John

JohnSydney

  • Verified customer

Fabulous Insurance Cover

published

I have used RentalCover a few time but have never had to make an insurance claim ...... until now.
I made a claim and it was approved within 3 hours and I received the money within 3 days.
Could not be happier with the service provided.

Insurance claim madeYes

dimaree31

dimaree31Melbourne

  • 4 reviews
  • 2 likes
  • Verified customer

Fantastic!

published

This policy was extremely easy to set up and was excellent value. Customer support was efficient and easy to use. I would definitely recommend rentalcover.com to family and friends and I will definitely use them again.

Insurance claim madeYes

Best Car insurance

published

This is the first time I have had to make an insurance claim due to a small incident we had with our hire car. I'm am soooooo happy we chose to get our Hire car insurance through Rentalcover this has been such an easy process and the level of service has been brilliant, I will be using this cover on every car hire from now on.

Insurance claim madeYes

  • Verified customer

Efficient & Hassle Free

published

Cover was offered along with the rental car agreement, which I agreed to take up given the acceptable premium and acceptable policy coverage. I had a small accident and the claim procedure was easy, fast and efficient and I had the entire refund paid within 10 days. I thoroughly recommend this Insurance group.

Insurance claim madeYes

This is perfect

published

You can rent a cheap car and insurance in here.
And we happened some car accident in 26/8.
And I got the refund in 2/9.
They had done a efficient job.

Insurance claim madeYes

Page 2 of 3

Questions & Answers

Yoyo

Yoyoasked

Am I covered for insurance if I take insurance with rentalcover.com for pick up of car in Amsterdam and driving to Germany and returning to Amsterdam.

1 answer
Delio V.
Delio V.

The answer is “yes”, but be ready to produce a lot paperwork if you get into any kind of accident. Basically you have to pay upfront and then file a claim with the rentalcover. I personally recommend to get a insurance with the rental company.


Catherine S.

Catherine S.asked

Will Apollo accept RentalCover insurance to cover a Campervan?

1 answer
Mills
Mills

Sorry, don't know, ring Apollo and ask them.


tim w morrison

tim w morrisonasked

what is your telephone number ?

2 answers
tim w morrison
tim w morrison

i don't understand

tim w morrison
tim w morrison

what is your telephone number ?


Get an answer from our members and RentalCover.com representatives

Details

CategoryTravel Insurance
Email Address agentsupport@rentalcover.com
24-Hour Phone Contact No
Online Live Chat No
UnderwriterAssetinsure
Maximum Age Covered 99 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit Not Included
Luggage & Personal Effects Not Included
Ancillary
Rental Vehicle Excess Up to $100,000. $0 excess payable.
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
Release dateJan 2014

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