Would not assemble properly.
When I received my online order of a Macey Dining Room Chair it would not assemble correctly. The screws would not screw into the plastic to attach the legs to the chair as the legs supports would not sit correctly on the chair seat plastic. Two screws would go in but then the others wouldn’t. I contacted the Brisbane store straight away and sent photos and they asked me to bring the chair in to their store and they would exchange it for one that they were going to assemble for me.
Great customer service
Purchased Wegner Round chairs which look great and are very comfortable for a medical practice. One of the arms was probably damaged in transit with a small split. Spoke to Dee and Replica are sending out a replacement completely hassle free.
My heart of glass is broken
I am so disappointed. I ordered the glass Eames replica table and opened it to find out that the holes for the screws did not line up. Bad quality furniture that I cannot even put together! Will not be buying from them again
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Faulty goods and non existent after sales service
Ordered 4 kitchen bar stools from Replica and delivery was quick. Unfortunately, that's where the positive ends. Upon inspection, one of the stools had a noticeable crack in the joint. Took photos of the fault and emailed Replica as per their terms and conditions. Received no response from them. Followed up email one week later and still no response from them. Replica thinks if they ignore emails you will just give up and they wouldn't have to honour your consumer rights for faulty goods. Absolutely abysmal customer service. I have ordered furn...iture from other online retailers before and whenever there was an issue, it was quickly addressed and rectified. Overall quality of the bar stools were not great, cheaply made. Would never order anything from Replica again based on this experience. If you do order from them, you hope that nothing arrives faulty otherwise you're stuck with it and never hear from them again.
Excellent customer service and products-the quickest delivery ever!
I was extremely happy with Replica Furniture. I put a delivery in for stools at 9pm and they arrived the next day! The website was easy to use, no problems. When my stools arrived, the design was perfect but I had made the wrong colour decision. I rang up straight away and they offered to do a direct swap for another colour the same day (I don't live far from warehouse) or whenever was convenient to me. I was really blown away by their efficiency and customer service. All of this was sorted in 24 hours and it was my mistake. I will be ordering from them again in the future. Very impressed.
Site is easy to use. Processed very quickly and I received my goods in a couple of days.
Perfect quality. The two bar stools that I ordered were just what I needed. They look great. Very simple bit of assembly. I've bought bar stools from you before and they are perfect too!
I had already bought 3 stools about 6 months ago but decided another stool would be good to compliment them. I bought the 1 stool online and it was delivered very quickly. Unfortunately it had a very small mark on the white leather. I contacted Replica Furniture and they did not hesitate in saying they would replace the stool. They organised the delivery of the replacement and pick up of the other stool within 3 days! Such an easy company to deal with - HIGHLY RECOMMENDED!!!! Thanks so much for your great customer service!! Debra, Bribie Island
Excellent customer service and follow up
Cannot fault 7 day return policy and thank you to Justine who followed up with delivery to make sure it was as hassle free as possible. Delivery guys and pick up arrived promptly as promised and product was fine...just not for me.
Questions & Answers
Which country is your " Replica Charles Eames Lounge and Ottoman Walnut - Tan Italian Leather" come from?
I am interested in Danish Finn Juhl chair x 2 PU leather delivered to Melbourne. Milano Direct quoted $499 x 2 less 20% plus delivery. Are u interested in quoting me? I require asap. Thanx [email removed]
Hi, we purchased 2 of your Eames replica lounge chairs and matching Ottomans a couple of years ago. We have been very happy with them until both seat buttons on mine popped off within 2 or 3 days of each other. I rang the store and was advised to seek an upholsterer. While this is undoubtedly good advice, we live in country Tasmania and I would prefer another solution. I know that the bona fide Herman Miller chairs seats slide off in some way, is there a diagram or some knowledge as to how your cushions are attached and how they can be disassembled to reattach the buttons, the chairs are still firm favourites,however, the lack of the buttons denigrates their looks a great deal.
Hi Mark, thank you for getting in touch. If you could please email us at email@example.com we will be able to send you some information that should be helpful.
The Replica Furniture Team
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining, Living, Office, Outdoor and Sofas||Dining, Living, Office, Outdoor and Sofas|
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