Bad experience from manager of this clinic. Never going back!!!!
Dry mud on floor and end of bed.
Needles did not glide (not enough serum) = pain.
Said "I'm such a messy practitioner when water dripped all through my hair''.
Rushed and rough.
Absolutely handsdown the best clinic !!
Such an amazing team of friendly girls I will never ever go anywhere else for my treatments . Results laser clinic Frankston nows exactly how to look after you and what your needs are . The team manager Amy has always done my facial treatments and laser she is well recommended . She is very educated and is very professional. She is such a lovely bright girl and she knows how to make you feel welcome i idmire her and her passion ! Liana the cosmetics nurse is absolutely hands down by far the best nurse I have come across ! I never knew anything about fillers or injectables and she has taught me everything I know today . She is extremely well trained and very professional. She’s a very lovely person and she knows how to make you feel comfortable
Thankyou so much Tess
Tess is such an amazing worker there! So precise when doing a lazer treatment on the area! Actually takes the time to make sure the whole area gets done! Always get her to do my lazer, she is amazing and wouldn’t get anyone else to do it.
Beautiful customer service aswell.
Thankyou so much.
If it wasn’t for the girls at results laser clinic Frankston, I honestly don’t think I would have had the confidence to feel so open to telling them about my skin problems !
They are the most welcoming and professional bunch of girls in the industry I have ever met!
Been coming here for the last 2 years and wouldn’t change to go anywhere else !
Could not talk higher or recommend a better place for laser and skin treatments Xxx
Always late jobs are not done well. Shortage of staff and you have to wait for long time before someone attends to you. I don’t recommend it. Almost any service I received was of low quality
Ten treatments on my armpits and nearly a year of visiting the Epping clinic 2 months later I've got more hair in my armpits than prior to the treatments! Alot disillusioned as the discussion when I booked/ paid for all 10 treatments in advance I was told no more hair ever! Very very disappointed, a waste of time and money.
Worse customer service and disappointed service
I had Microderm package done and my skin was scratched/abrasion post treatment for which I have been contacting/calling results laser for three months and I haven't never heard back. I was told that they have No Refund policy even though they are at wrong. I have been with this clinic for few times and I am so disappointed this time.
Burnt eyebrows and hair! Will not refund my money back. Worst customer care I have ever experienced
One of the technicians in this clinic burnt my eyebrows and hair when doing my laser hair removal causing at lest half a inch of my front hair and eyebrow hair to fall out. When the manager was informed they said they won’t refund the money I had paid for my other treatments. And no one contacted me regarding this case until a month is gone by. When they did I was referred to all sorts of managers who never called me back and it has been almost 1 and a half months and this place still won’t refund my money I have paid for future treatments or have not contacted me regarding this matter.
This place has the worst customer service and only care about getting thousands of dollars from their customers. Their technicians do not have enough experience to carry out their services.
I would not recommend this place to a single person
Machine broken, Can't have my treatment done, and they REFUSE ON GIVING MY MONEY BACK!
I bought 6 treatments that cost me $660 and I wanted to have it done before my trip overseas in May. I explain the circumstances to the lady that sold me the treatment from in Results Laser Clinic at Woodgrove Shopping centre (MELTON). Today I supposed to have my first treatment, they called me an hour ago to tell me the machine is broken and would be fixed in 2 to 4 weeks. So I naturally ask for my money back and THEY REFUSE instead they give me another option which is to go to the closest clinic available (30 away from my house) I don't have the time or the means to travel 30 minutes for a treatment. I WANT MY MONEY BACK! in your webpage especifically saids that they wont refund money for a simple change of mind, but in this circumstance, you are FAILING ON GIVING ME THE TREATMENT THAT I BOUGHT.
I also called the Head Office in Sydney to have a professional follow up in regards to this matter only to find a RUDE person on the other side of the phone.
NO ANSWERS OR SOLUTIONS AT THE MOMENT...
Worst customer service!! Rude manager!!
Im so disappointed on customer service at Result clinic Chatswood . I purchased micro needling, facelift and fat reduction treatments . I have issue on my zip pay one of the treatment didnt go through. But the other i paid up front. They said they wont give any treatment because i didnt pay my balance. I explained to the manager if i could pay the balance next week. And up to them if they want to do my treatment. She said she wont okay thats fine for me.. I am begging her if i could pay them next week. She said i wont have any treatment. Need to fix my payment first. Im still talking she hang up the phone. Just wanna ask if i could do my other treatment that i already paid. This is awful services. So disppointed the customer services. If I could refund my micro needling and facelift i would but they said it wont because i signed the contract. Though im feeling disappointed on the services.
Teething problems but great results!
I've found at my store they really do the best they can to meet your needs. In the end the job is well done! My last few treatments I can't fault how well I was looked after!
made my skin worse :(
I went there for 5 skin treatments, it actually made my skin worse. They don't admit they made a mistake. I spent $1000 and now my skin is worse than before. The staff did not had proper training. They don't know what they are doing.
Never even think to go to this clinic
No management system. In High Point Shopibg Centre, the employees are rude and irresponsible. One of girls says she is currently manager, but another one says no. They don’t accept their faults and if your treatment doesn’t work they just say it is customer fault. The employees don’t have badges. They don’t care about customer. Horrible service. Please pay more at other clinics as this cheap one is rubbish.
Very bad experience :(
Very bad customer service, they just want to take your money and dont care about the health effects on their customers. Once they take the money and they dont offer refund.
Great staff and accomodating
Staff are very accommodating- i have a very busy schedule travelling and they alway fit me in.
I find their treatments are very good aswell.
Staff are great! Great company and great prices, they always fit me in – given my busy schedule.
The girls are very friendly- clinic is always clean , I know they are busy and yet they still fit me in all time. Thankyou ladies
Poor Customer Service
I have booked 3 sessions for my Chemical peeling at Burwood Results Laser and every time when I was on time they used to serve other people and put me on wait for atleast extra 15min. For the last session/ treatment I was 5min late and the Asian lady name starts with P (patri or something) with a very rude voice and expression told me you are late I'm supposed to cancel your appointment and then she did a very crappy job. She did spray that chemical into my nose and on my mouth but didn't bother to say sorry, but excluded my problematic areas. The 2nd session was very good and the result was very good, because the lady was very patient and was asking me my pain level and my skincare routine. This lady is hopeless and I told her I want to book for laser but she didn't care to ask me what areas afterwards when I'm done with the peel. Sorry Results you lost $1500 for laser and my other treatments.
She applied the chemical and didn't care about the pain intensity which they used to ask on a scale of 1-10 for the first 2 sessions and there is no change in my skin because it was not a nicely done job. I
Do not recommend that lady and Never book your appointments with that rude lady which wasted my money and time and made my skin even more worse.
I have been trying for 5 days to call and change an appointment. I have been lift on call for 10 minutes and then I am told to call back later and I am disconnected. There is something very odd about this Company. Will definitely not use again.
great treatments, i want to tell everyone reading this about my treatments!
the staff are great and have so much knowledge.
they fixed my acne and now i have my whole family going there.
Holly is great
I have been getting skin treatments from this clinic now for over 18 months. Last time round I was given my treatment by HOLLY... and OMG she is amazing simply amazing. She knows her job really well and she made me feel so comfortable. Very passionate worker
I would highly recommend trying your skin treatment from her.
Poor customer service
I bought a package of treatments that I have been using over the last year. I have been reasonably happy with the results I have had, though I have had smaller problems with the staff before. I live in a regional area and have to travel over an hour and a half each way for the treatment. Last time I was told I had one left and booked it in. When I arrived today I was told that I actually did not have any left and the staff had made an error. When I asked to look at the record of treatments I had received I was told they could not print it out or allow me to look at the screen. When I explained the circumstances I was told "Well that's unfortunate". Needless to say I will not be returning again.
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