- Verified customer
SCAM company! Worst customer service
I would give this a zero star if I could. I was in a hurry to get a resume template and saw that they sell theirs for less than $2 (1 week access). I paid for that, but didn't realize that by doing so I was actually agreeing to be charged $59 for a 12 week access after the 1st 7 days ended. This is total bull as only a very small percentage of people would need a 3 month access to a resume builder. Furthermore, the info about the autocharge wasn't clearly visible to the buyer (why do they even have that)? If you are going to autocharge customer...s, you should make that info really easy to see if you are a reputable company. I asked them for a refund after my husband informed me that they autocharged him $59 so I contacted them right away but they refused to give my refund claiming that I didn't cancel before the 7 day period ended. It hasn't even been a week since the 7 day access I purchased ended and yet they don't want to return my money. If they must charge me for the extra days then by all means, charge me another $2 but why do they have to keep our hard earned $59 for something I won't use and need? Don't trust this company they are a scam, if they're not they wouldn't have to resort to such tactics just to earn. Their tools aren't even very useful. The fonts don't work well on ms word and the pdf copy of the resume is very blurry.
Resumebuild.com Do not use if you want to update your resume frequently and if you need a word version
resumebuild.com is such a scam, they will make you pay and when you download the resume it's not in the same format, it looks really bad, not in the same format and there's no way you can fix it; the CV is missing the icons it showed up with on the website and seems like the document size is too big so every update you make takes like 4-7 seconds to apply to the document!!
When you contact their technical support they reply back saying that it's working fine on their side!! Which sounds likes a silly excuse IT folks use when they cannot reproduce a bug!! What about my side, how do I get it to work there!!
They tell you to download it only in pdf even though there's an option for word!
- Verified customer
BEWARE! resumebuild.com profits on billing your card with- NO pro rata billing, NO bill adjustment, NO complaints area!
I paid $83 AUD monthly fee for 2 days (09/04/10- 10/04/19) that I forgetfully stayed 'subscribed' to resumebuild.com. Unfortunately that's hefty the price I have to pay (but will spread my word for this unjust treatment) for not 'cancelling' within a 1 week paid trial.
I didn't even USE this website for the 2 days (09/04, 10/04/19) that I got charged $83.00 and I was refused any refund, adjustments or pro rata billing by resumebuild.com.
This is how I got robbed by resumebuild.com :
1. I was NOT sent an email with Reminder, or option to Cancel nearing the conclusion of the 1 week paid trial.
2. I was NOT advised of Start Date of $83.00 monthly subscription.
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