Very poor service
Recently purchased a dish washer from our local store, had a fault after two months, sought to replace. We have waited almost two months for the replacement, it is still not forthcoming. Called the manufacturer who still advised it was on its way soon. We said this was not good enough and asked for a refund. They advised us to go back to the store where we purchased. Store owner was extremely rude to my wife on the phone, so much so she was in tears. He told her she could have store credit only. This is illegal! I called and he basically swore...at me with a choice four letter word. After this we demanded the manufacturer sort the issue. We will not deal with this sort of person and will never purchase from these franchises ever again without thinking seriously about the experience. Will, from now on, look at other suppliers of electrical products first and these will be last or not at all. Will never purchase from the local outlet again. If we do not have satisfaction from the manufacturer we shall be going further with action. July 31st 2017 Update: Head office sort out Had a LOT of trouble with the local franchise, absolutely terrible people to deal with, got on product review and had the head office send us an email almost immediately on the subject. A couple of phone calls and all was sorted. It was a shame it got so far with out being sorted at the store level. We even went to the manufacturer who was arranging a refund as well until retravision head office sorted out the franchise. Thank you!
Rude Smart answers Bunbury retravision
I have been into the Bunbury store quite a few times, to see if they have a product and I have also bought from them.
I`m just sick and tired of the rude smart answer from some of the staff (long term staff, the guy with the long ponytail that hangs around the TV section in Bunbury retravision) I don`t need that when shopping, it is rude and disrespectful and a plethora of other things, I have just had enough of rude smart replies from this guy .... (not all staff, some have been great) .... the guy with the ponytail was a complete pig, rude, c...
- Verified customer
Purchase of Bosch washer
Bought a Bosch Washer from Retravision Cannington on 31 August 2016. We were attended to promptly by a sales staff who explained key features and differences for various models on display. She has sound product knowledge, courteous and assisted us with our purchase decision within a reasonable time. We are very happy with the service we get from this outlet.
Retravision Osborne Park
Fantastic customer service. I bought a Chef rangehood over the phone from Alexis Nobre. He described a couple of different models then when I had chosen one he offered a discount without me asking. Invoice was emailed promptly to me and I when I picked up the item he carried it to my car. Thanks Alexis.
Don't even bother
Good luck trying to get a replacement because I've never seen so much deception from a retailer. The Bunbury (or online) just told me to my face they won't replace the faulty fridge because the manufacturer closed down which I checked it pretty much did not, they even tried telling us that "it's a throw away society" I've tried emailing them for months telling them what they should be doing and they just don't seem to care, let alone prove why they're not going to replace it. Apparently they get annoyed after one email soo... They sure like to ...tell me to take them to court a lot though. They say to my family that I seem upset (why wouldn't I be? It was Christmas), they gave us a scratched fridge to pay for later or they'll take it back, why not just replace it?? Who does that? I'm absolutely appalled. Thanks for the embarrassment, Retravision.
- Verified customer
very good coustmer service by store manager
Bought TCL 55" TV from Cannington store and doesn't came with optical cord hole but very good service by store manager Nino D'Ulisse and resolve the problem and very helpful
Happy with my purchase and Definitely will come back to this store
Will never shop at RetraVision again
Sales people know their products & answer all questions well. After sale service? Forget it!! Product 3 months old, failed, now I am expected to contact manufacturer, my contract is with RetraVision not the manufacturer! To think I bought a product from H.N. in another town (lived there) & the warranty was honored in local store, guess where I'm shopping in future.
My soup maker
Northam retravision. The person who served was very pleasant and knew the product. He was willing to help me get the best product for my needs. The store is always clean and the people are always willing to help nothing is to much trouble which is terrific as we live in a country town. The warranty is what I expected and the price is reasonable.
Bunbury Retravision are shady!
I Bought a tv from Bunbury Retravision and had it delivered. It got to my house and I opened it up and noticed dirty grotty finger prints all over it, scrunched up tv manuals and the remote already had the batteries in it. I rang them up and they told me it was an ex display model!! I Paid $2500 retail price for a tv that had been on in their store for 4 months straight, the equivalent to 3 years normal use and not one apology for trying to deceive me! Had them come and pick it up straight away and got my refund. Seems kind of strange they think I would accept their deceitful little tactics. Nice try though :)
Outstanding and rare Customer Service and Assistance
I cannot express the outstanding service received from Cannington in WA - online. Had a dreadful problem with delivery to Sydney and they refunded the fee on the spot. they also sent another item when they found out one sent was display.
This service was outstanding and very rare these day. Great job and this business is what keeps the economy going!
Everdure indoor gas heater
Again from Retravision Cannington purchased an Everdure indoor gas heater, service again was excellent , item was available for immediate pick up, price was slightly cheaper for the same model available at other retailers but previous excellent service from this Retravision store was the reason for going back.
Good service but dishonest Sales
Purchased a fridge from them awhile ago and the Sale person (seemed very nice and honest at the time) said if we purchase another product, he will then be able to give us a discount. The discount was hardly anything and even when i asked for further discount was told that they will not make any money from the sale if the price was to go lower. We were in desperation for a fridge so we didn't haggle further.
A few days later, we received their sales catalogue in the mail and the price was even lower than the further discount we requested! Thus, RetraVision lost our business for the rest of our electrical goods.
Worst customer service ever
Received the worst customer service ever from retravision. Both store managers and operation manager are completely useless at their jobs and wouldn't know what good customer service is. After a lot of hassles and back and forth between lies and mismanagement I've taken my business elsewhere.
I hv no idea about other stores but cannington store in wa is definitely not good place to go.
I bought fridge , washer and LCD.
Samsung stopped making that model for less popularity and few problem no one explained to me at all
I was not happy with washer so I decided to change washer so they charged me restocking fee they said they won't charge restocking fee if I buy another from then but price of machine they were charging was even more than restocking fee
LCD was 150 more espensive
So pls check good guys before buying with retra vision
Will be back to support a local
Went to the local Retravision instead of the bigger stores to support a local West Australian business. Although I couldn't find what I wanted, their friendly service was great!
I will keep on trying to shop here.
See my other review on Kambo as an opposite to what a retail shop experience should be.
Retravision extended warranty- useless.
I bought a Whirlpool 3 door fridge in October 2010 in Boer's Retravision in Melbourne. I like to fridge and it serves me well until the freezer does not freeze anymore last week. it is only 3 and a half years old. As the 2 years manufacturer's warranty is finished. I phoned the Retravision extended warranty. I paid the 3 years extra extended warranty. After 45 minutes on the phone with them, they told me to call AIG insurance because the insurance was bought before 2012. I call the AIG, they cannot locate my warranty insurance with them. They ...suspect that the company has not submitted the warranty to them. that means the Boer's Retravision took my extended warranty insurance money but did not organize the warranty. AIG will double check their record and get back to me in a couple of days. I feel that I have been cheated. I will contact the small claim ombudsman if Retravision took my extended warranty money and not honoring this agreement. Does Anyone have the same experience? I feel that I have been cheated.
Questions & Answers
I purchased a Bosch avantixx front loader washing machine approximately 2 yes ago and it is making a berring noise when sucking the water out I'm not sure if I got extended warranty and the store I brought it from at tweed heads has now close I am wondering how do I find out of I have extended warranty??
I think I sent a email to retravision and got a phone call from the WA office, it was the only state body still going. They said that each state was separate but they followed up the information I gave them about the extended warranty , they found out that this company was also out of business . So it was a waste of money .
Check your receipt to see if you purchased an extended warranty but also check your instruction booklet to see what warranty is given by Bosch, it may be 3 years. Also Queensland may have similar laws to NSW where goods must last a reasonable amount of time. In NSW this is administered by the NSW Office of Fair Trading.
I just looked online and it appears the Bosch warranty is for 2 years, so if your purchase was less than 2 years ago you will be OK but also have a chat with your local Office of Fair Trading. 2 years out of a washing machine is ridiculous. My opinion is to buy a cheaper ($600) front loader like Electrolux and when it breaks down throw it away and buy another one. As an electrician, I have found the expensive machines don't last any longer than the cheaper popular brands. Next time, maybe try Electrolux, Westinghouse or Whirlpool.
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