Retro Play Arcade and Pinball Builders

Retro Play Arcade and Pinball Builders

 Verified
Retro Play Arcade and Pinball Builders
3.7

82 reviews

PositivevsNegative
67% · 5526 · 32%

Reviews

82 reviews
Steve
Steve
  Verified

2TB VPIN SSD

Although this order arrived quickly and worked, my subsequent order never arrived. I had to do a chargeback on my credit card. Buyer beware. Show details
dedheded007
dedheded007
  Verified

Great experience. David provides great support and his product video's are great

My order arrived quite fast given it had to come overseas. The enclosed instructions and video link were great help. David has been fast to reply back to questions. I am super impressed and would recommend anyone interested in Virtual Pinball/Arcade Games to reach out to David, you won't be disappointed. Show details
Brad S.
Brad S.
  Verified

Top notch after sale service

I recently made a purchase of ssd drive from retro play from Australia and I am from the United States and was a little worried at first since so far away with shipping and after sale support. I first off want to say I could not be more pleased with the product and support. I had some technical questions and had a fast email reply and I was unable to fix a issue . This is were the after sale support comes in to play the following day I had a reply that David personaly would help me fix the problem he was able to dial into my computer and fix the problem quickly. I can not give enough praise for a top notch company and support.
I just wanted to say thanks again and highly recommend. Show details
Doug B.
Doug B.
  Verified
Glen
Glen
  Verified

This review is for the Visual Pinball SSD drive

Dave's support has been truly great. I'm in the UK and Dave answer's all my (sometimes stupid) questions really quickly. He must must be so dedicated to his craft to always be on hand for his customers, even for just this SSD drive. Great customer service and many thanks Dave. Show details
dbott1
dbott1
  Verified

Great product and support!

Purchased Visual Pinball SSD drive. Shipped quickly to US, great packaging, instructions and link to installation video. I had some questions after installation on set up and Dave was always responsive and helpful. Highly recommend!
mark
mark
  Verified

Jaws themed dart machine

I recently organised Dave to design a Jaws themed Dart Machine for me.
It has now arrived and I love it.
Dave was helpful throughout the process of getting it made.
Easy to assemble and directions were faultless.
Would highly recommend him to anyone who wants a Man Cave that has a wow factor.
thank you so much Retro Play Australia
******* Show details
JAS
JAS
  Verified
trento
trentoSouth East Queensland, QLD8 posts
  Verified
trento
trento  
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Refund Received 26/4/22

Scott B.
Scott B.Sydney, NSW2 posts
  Verified

Great after sales customer service

I brought a 2 player stand up arcade machine a year ago, and I had an issue with a windows OS upgrade that effected the Launchbox System. I called up Dave on the phone, and he remembered me from a year ago. He got straight onto the issue and within 10 minutes it was all fixed over the phone, without any hassle or cost to myself for the service. This is why they are he best Arcade builders in Australia Show details ·  1
Andrew P
Andrew P
  Verified

Worth the wait!

Just received my custom Evil Dead pinball machine and couldn’t be happier. Dave and his team are amazing. The post sales support is also incredible. The quality of these machines is the highest standard possible and world class. There are plenty of virtual pins out there but they don’t come with half the stuff they do from Retroplay. Call Dave and ask him about the options. Great company to deal with. Show details
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Grant C.
Grant C.Central Highlands and Goldfields, VIC
  Verified

Excellent service, product and communication

I ordered my virtual pinball machine from Dave at RetroPlay last year, he was very clear initially that it would take some time due to their backlog, I was able to play a big part in the design process, and Dave always kept me updated on the machine's progress with pictures during the build. My machine arrived very well packed, in good order, it was easy to set up and any issues that I needed help with, Dave was a phone call away and solved easily. I've now had my virtual pin for 2 months now and my son, myself and my friends all love it!
Wolfgang
Wolfgang
  Verified

Awesome Virtual Pinball SSD Drive

I ordered the ssd from Austria. A few days later, it was delivered from the other side of the globe. Well packed.... fast. Then Dave, a very, very nice guy, helped me setting it up on my Cab via teamview. It was such a satisfying experience.... Dave is very competent and so we finished the instalation quick, without any troubles. Its a fantastic software-build!!! Very well done and functional. It will save you months of searching and configuration. I am so happy with my purchase! It runs on my table with 3 Screens, as if it were made exact for my machine.... what a wonderfull experience!!! A big thank you from Austria to Australia :-) Show reply
Ian
IanGreater Melbourne (Metropolitan), VIC
  Verified

Great product and awesome back up!

I recently purchased a Virtual Pinball SSD from Retroplay. Having built my own cabinet a couple of years ago it was time for an upgrade of the operating software, but I wasn't confident to do the whole thing myself.
The order was processed and arrived promptly. I installed as per the instructions. Dave teed up a time to connect in remotely to my machine and set it up. There were a couple of minor set up issues but Dave happily set up another remote session and sorted them all out quickly and easily. He also took the time to answer some questions I had on other parts of the cabinet.
Very happy with both the product and the service provided.  Show details
Jason
Jason
  Verified
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Wisconsin USA
Wisconsin USA
  Verified

Exceptional Service

After months of no problems, something all of the sudden was not right with the audio/speakers on my machine. It was really bad timing as I was expecting some out of town guests that I wanted to show my new pinball. We tried to figure it out but I became afraid to mess things up even worse. I reached out to RetroPlay and Dave exceeded my expectations! Within minutes, he was able to remotely diagnose and fix the problem. The issue was related to a Windows update that I initiated. RetroPlay had all the settings back to perfect before my guests arrived. I was very impressed! Love my pinball machine!!!  Show details ·  1
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Harry H.
Harry H.
  Verified
darren w.
darren w.Central Highlands and Goldfields, VIC
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Clint W.
Clint W.
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Cameron
CameronPerth, WA
  Verified
Danny
Danny
 
Danny
DannyNorth Queensland, QLD3 posts
  Verified

Fantastic Arcade Machine, Well Done Retro-Play

I ordered my machine a few months back and just after Melbourne went into COVID lockdown. Dave kept me informed of delays all the way. Once the machine came I was impressed with the build quality and setup of the arcade software. I've spent many hours playing it already and can see a lot of thought went into the design, build & setup. I would recommend Retro Play to anyone looking at getting an arcade machine. The only complaint is NOT with Retro-Play but with TNT who charged me $1250 to ship it from Melbourne to Nth QLD, over double the normal price. Shipping was soon forgotten once I started playing the Arcade!  Show details ·  1
Kevin
Kevin
  Verified

Great Virtual Pinball Machine

My virtual pinball machine arrived two weeks ago and it is great. The Addams Family artwork is excellent and Retro Play even 3D printed a custom "Thing" topper to finish it off.

The quality is excellent. It is great fun to play and with all the gadgets inside it feels just like a real pinball machine (well almost ).

There was one software issue at the start that Retro Play fixed by dialing in remotely. The fabrication was delayed due to the Covid-19 lockdown in Melbourne. It was air-freighted to where I live in Asia with no issues and was easy to set up. Except that I needed to get some "muscle" to help me lift it while I fixed the legs as I hadn't appreciated the size and weight of it.  Show details

Mark S.
Mark S.
  Verified
Retro Play Arcade and Pinball Builders
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SJC
SJC
  Verified

Great Pinball Machine

I am very pleased with my purchase from Retroplay. While it did take a bit longer than expected to arrive (due to Covid), it was worth the wait.

Dave and his wife have been very responsive, even on the weekends. My machine arrived and there was a software glitch, however Dave assisted me remotely from Australia (I am in the US) on his Saturday. He got me up and running right away. I’ve even received responses from him on his Sundays.

I chose Dave’s company for his designs more than anything. He’s made sone really neat designs and will custom design the art and topper for your cabinet.

Commissioning any custom product will come with ups and downs, but In the end I am pleased with the product and the service. Show details

wonko a.
wonko a.
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Randy M.
Randy M.
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Erik S.
Erik S.
  Verified

Issues with machine due to shipping - Seller made it Right

Issues with machine due to shipping and DHL many parts needed to be replaced worked with seller for a few weeks and they made it right. Show details
Product Quality
Michael H.
Michael H.
  Verified
Pat E
Pat E
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Simon M.
Simon M.
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Mark G.
Mark G.
  Verified

Some ups and downs but worth it in the end

I purchased my machine from RetroPlay in February 2020 and received it in August 2020. Dave created a first draft of my artwork and I had a friend do some final touches. My order was during the height of the pandemic which did cause some issues. At the end of the day, I am happy with the purchase and love playing whatever table I want! Show details
Happy G.
Happy G.
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Retro Play Arcade and Pinball Builders
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Devin
DevinSydney, NSW6 posts
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Aaron F
Aaron F
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B Smith
B SmithMetropolitan Adelaide, SA2 posts
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B Smith
B Smith  
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September 23rd: Refund was offered via email, I accepted and received a full refund today via bank transfer. Good job RetroPay.

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Ian L.
Ian L.
  Verified

Best pinball builders

Even tho im in the UK getting this shipped over to me from Aus was easy and from the second I contacted Dave the whole process has been very well done, he did the design and toys i wanted and he kept me informed right throughout the whole build, any questions I had and I had lots he answered via Messenger very quickly. The machine arrived in a protected crate without a scratch and worked straight out the box. The front end is a dream. A top notch professional company that uses only the best components. I recommend if your after a pinball machine you buy from here. 1 happy chappie. Show details
Lister_G
Lister_GSydney Surrounds, NSW
 

Really well crafted pinball machine from a friendly company

I ordered a pinball from retro play in Melbourne about 8 weeks ago. I had the machine custom designed and i ordered the highest spec model. The estimated build time ran over a little but its an excellent machine and I am really pleased with the outcome. Next im going to order a VR pinball machine for my lounge. Highly recommended Show details
Mrs Freddy
Mrs FreddyGippsland, VIC
 

Fantastic service , Fantastic product

Dave was amazing to deal with from start to finish. I gave him limited time to make a arcade machine for a gift for my husband and he did a perfect job , delivery was to the exact date , the machine is amazing, graphics are spectacular, everything is exactly as promised . I could not recommend this business enough . Show details ·  1
Troy
TroyGreater Melbourne (Metropolitan), VIC4 posts
 

Great until he has your money ! After service terrible ! Sick of waiting to fix issues!

Great build and system for the virtual pin I purchased ( being honest ) BUT then issue after issue once I had it in my possession and using it fully as directed to .... Was helpful to begin with then just dropped off the face of the earth ignoring me.... All talk no action as he continues to ignore messages through text or messenger , my machine has issues again , has never worked fully or properly. Promises a lot but it appears he is too busy giving hard sell on his you tube videos trying to get new customers whilst ignoring current customers! Stay clear , not happy David ! Show details
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