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Avoid coolnile.com at all costs
Completely wrong items sent and very poor quality and service the items were ment to be small but sizes were much bigger the order was completely wrong items and not ever colours or stuff that got ordered. Trying to contact them is just a nightmare they just don't get back to you and when they do its pointless information and takes weeks
Shipping also delivered 2 months after order was placed.All clothing comes from China, no need to say anything more than that. Not the quality that was displayed on website. Website is shown as an Australian website, nobody will give even one star. I regret placing the order.
DO NOT BUY FROM THIS SUPPLIER
My wife saw this top on a Facebook add that she liked. She asked me to order . 1monthand one day later it finally arrived after chasing this order. The top was a totally different top to what we ordered and very cheap nasty and out of shape. I sent there so called customer service two emails with photos requesting a return. See the response.
"Dear customer: I'm sorry that our clothes didn't meet your expectation, but 16 dollars is our maximum. Our return warehouse is in China. The shipping fee is very expensive. If you insist on returning, you will pay the freight by yourself. "
I paid 55 USD and now its my problem when I received something I did not order .
Do not buy anything from this company .
Horribly Cheap and Ill Fitting
I just received my order #3806 with Tracking number 3A5V3476324. Loose Fit Leisure Trousers Drawstring Elastic Waist Solid Color Linen Straight Pants Long Pants Homewear - Indigo / L × 1
Besides being poorly manufactured with a cheap cloth that ripped the moment I pulled on the drawstrings. It surprises me that you can be in business.
You could be ashamed of yourselves for selling such poorly designed and made products.
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The end of Review Clothing
As I write this review (and I have been mulling over whether to do this or not for the last six months'), I am a little sad as it marks the end of my relationship with Review clothing after being a huge fan and frequent customer for the last 14 years'. Review has dressed me through all my 20s and through to my mid 30s. Ten years' ago, the Review brand and its style and clothes married up with my style a lot (feminine, pretty, classic), but over the past 2 to 3 years' the style has become lazy (repeat designs from the past with only minor altera...tions), too basic and unfeminine bar a few exception pieces, not much range / new styles, prices going unreasonably higher and higher, savings and discounts/promotions going lower and lower, and management/customer service becoming more and more atrocious and impersonal. 10 years' ago, Forever New was only starting up and I was not much of a fan but now I have shifted completely over to this store, because their prices are half that of Review, the styles totally suit me, the service is friendly, the clothes are quality for the price, so feminine and pretty, and they have new styles dropping every week. Their loyalty program is not stingy like Review. I get $50 vouchers flowing through my account constantly and they don't expire in 1 month like Review. They are generous and reasonable - 3 months' use. They also always have 20% off promotions which helps, as well as UniDays discounts for those of us still studying at University (for me postgrad). Earlier in the year, I had an atrocious customer service experience with someone from their Melbourne head office. She was so rude I could not believe that she worked for Review - she even cut me off because she didn't want to talk to me anymore and I was being as polite as I could. I complained to the senior management and whilst I got a polite and prompt follow-up and apology, after a follow-up to reach out to senior management regarding another issue, the reception was impersonal and a little cold, and this person refused to submit to my request for a goodwill gesture which was not such a great ask or favour. Instead they asked me to not contact them in future and to go to the 'front of the line' - via standard customer service. Earlier when I had the situation with the rude agent, this senior manager had said I could approach her for any further issues in future, and so I did - well, this proves they make empty promises. I was very put off by this. I have been browsing the website each week and I have seen nothing that I want to buy for the last 3 months', even if I put the awful customer service aside. So today, I have decided to put my 'Review' budget (yes I set aside money each month just for Review) towards Forever New - no more Review. Review in one sentence to me = Lazy and unattractive styles, overpriced, stingy and inflexible loyalty program, poor customer service, poor management, ignorance of customer loyalty, slow to market, frugal discounts and promotions. I will also add that their sizes are vanity sizing. I am not 'thin' but I am fit maybe slim and the size 6s are like a garbage bag on me and I spend money on alterations every time. Forever New caters for 6s and 4s (AND PETITES!) and so I switch when needed. Also, Forever New size 6s are not vanity-sized and much more fitting than a Review size 6. To make your clothes one size larger than they are just to psychologically cheat your way into a customer's wardrobe is poor form. After I assessed this situation myself, I thought, why do I even bother spending time visiting the online and physical shops. I can't think of a single factor as to why I should stay. Nothing is left to reason, so off I go to Forever New.
Questions & Answers
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|Category||Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Children, Formal / Cocktail, General / Everyday and Office / Businesswear|
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