Reviewer Photos & Videos
Really poor quality and sizing and with after sales service to match.
Arcoho refuse to return goods which is against the stated returns policy.
Arcoho bring into disrepute the online trading system and they should not be trusted with your money.
Do not waste your $$
Literally the cheapest quality I've ever seen (clothing is literally un-wearable).. they will not respond for a return.. basically money lost
This clothing is terrible no returns you have to keep the items which will be garbage you won’t be able to wear them, you lose your money like I did
Be aware this company advertising really good quality clothing, however the reality is that when the order eventually arrives it is the same colour but the quality of the material is absolutely dreadful. Something you’d find in a really cheap clothing supermarket and even then usually the quality is better. The items have no labels. I would never buy from them again. Trying to obtain refund but I very much doubt this will happen.
Poor quality and not what you see
I finally received my order after nearly 6 weeks. There was no communication or delivery notification received at all after order was placed. 2 of the 3 items ordered were fine, on the smaller side but ok. The jacket was nothing like what the picture. A one buttoned jacket that had no button or pockets !!! Quality was extremely disappointing and finish poor. The colour nothing like shown.
Have emailed for a refund let’s see how that goes..
DO NOT BUY FROM THIS SUPPLIER
My wife saw this top on a Facebook add that she liked. She asked me to order . 1monthand one day later it finally arrived after chasing this order. The top was a totally different top to what we ordered and very cheap nasty and out of shape. I sent there so called customer service two emails with photos requesting a return. See the response.
"Dear customer: I'm sorry that our clothes didn't meet your expectation, but 16 dollars is our maximum. Our return warehouse is in China. The shipping fee is very expensive. If you insist on returning, you will pay the freight by yourself. "
I paid 55 USD and now its my problem when I received something I did not order .
Do not buy anything from this company .
The items I received in my order were similar but not what was shown in the pictures. They are made from cheap imitation fibers and didn't have any brand, size, or care labels on them.
Unfortunately the quality was poor which made what I purchased totally overpriced for what I received.
Also, the website advertises the prices in Australian dollars but then converts to US dollars when you pay so I ended up paying $40 more than I wanted to.
Overall, I'm not happy with my shopping experience and won't be purchasing from this company again.
Cheap and nasty and dont deliver
Beware this company advertises on FB under several different names. The clothes they show are not what they deliver. They also dont have them in stock and keep you waiting for months. I ordered 6 items receive 3, 2 of them went to charity shops. The linen dress was polyester and the shirt still hasn't arrived since mid December 2020. I have cancelled my order for the remaining 2 as I realised even if they did arrive it would be crap. They did refund my money for the items cancelled.
Cheap quality with no returns
Paid over $100 Australian for 2 "cotton blend" dresses but received cheap polyester garments. Offered $19 maximum refund. Stay away from this store!!!
Spam! Terrible quality! Polyester made.
I received 4 various dresses from them. None of the items arrived as described. They advertise as cotton or linen and send you poor polyester. They use pictures of the beautiful garment of various boutique sellers ( such as Meg By design) and make cheap copies looking similar items. Deceiving and dishonest. It is not worth risking it.
Avoid at all costs
What’s advertised is not what’s delivered.
The a”cotton” dress was cheap polyester.
The shirt was completely inconsistent with sizing.
I’m now 8 emails deeps into requesting a refund and they’re employing every avoidance tactic under the sun.
Do not by this fraudulent company. Avoid at all costs.
you will lose money for sure and end up with rubbish clothes you can’t wear.
Customer service Hanakuta clothes
I have written 4 emails, to return clothes for larger sizes, no response, it’s driving me crazy. Anyone else have this issue. Clothes are ok, but email me about exchange please.
Losing its Loyal Customer base
I have been a long time Review fan and would hate to think how much I have actually spent over the years. This brand has one of the most dedicated fan bases around however things are slipping.
The brand recently released a “collectables” range, three dresses of which only 200 of each size were made. Like previous collectables they sold out almost immediately however once everyone started receiving their items disappointment has consumed many loyal fans. It was clear no quality control was preformed - dresses had holes, missing dye, fabric pul...ls, buttons falling off, pockets sewn shut and even some sections of dresses not sewn at all. These dresses cost $280 - imagine receiving a defected dress after paying so much. When attempting to seek repairs on faulty dresses we have been advised they will not repair, will only refund so for those that were desperate for the dresses are basically being told “too bad, if you want it that much repair it yourself at your own costs”. Quality overall is slipping - sizing is now inconsistent from one dress to another. Loyalty rewards have all but been abolished and “sales” are depressing. I, like many other loyal customers understand a brand has to be profitable in order to stay afloat but basically all they’ve done is get rid of sales, jack up the pricing and do nothing regarding the continuing issues with garments. $280 for a dress is a LOT of money for a subpar product, money now which will be spent elsewhere.
Do not order
Never replied to my emails, finally received 4 garments, none of which i had ordered, in the cheapest fabric and odd colours.
Unfortunately none are even wearable.
Terrible quality and zero customer service
If I could give zero stars I would. The clothes are terrible quality, ridiculously overpriced, don’t fit properly even if you follow their size guide and they don’t offer refunds. I finally did get them to agree to a refund and I spent another $100 on postage only to have my parcel returned. Absolutely furious!
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|Category||Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Children, Formal / Cocktail, General / Everyday and Office / Businesswear|
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