Very unhappy. Will not recommend or return
I ordered 3 items from Vividor on 22.12.2020. Received an automated email confirming payment and purchase immediately. Then nothing. After waiting several weeks, I emailed the company direct to enquire. No response. So, I requested a refund through PayPal. Thank God I'd used that payment method and at least had some recourse. Only when PayPal contacted them, did they bother to respond to me. They forwarded a 'tracking' number that went nowhere. Backwards and forwards for a further 2 weeks between PayPal, the seller and I. They actually shipped ...the item AFTER PayPal contacted them, and I received it today. None of the dresses actually fit. They are all cut in a way that they gape horribly at the bust, and are then baggy everywhere else. Won't bother returning them, and can't wear them either. Absolutely appalling service, poor communication, and poor quality product. I wonder whether they would ever have shipped the items if PayPal hadn't gotten involved
Losing its Loyal Customer base
I have been a long time Review fan and would hate to think how much I have actually spent over the years. This brand has one of the most dedicated fan bases around however things are slipping.
The brand recently released a “collectables” range, three dresses of which only 200 of each size were made. Like previous collectables they sold out almost immediately however once everyone started receiving their items disappointment has consumed many loyal fans. It was clear no quality control was preformed - dresses had holes, missing dye, fabric pul...ls, buttons falling off, pockets sewn shut and even some sections of dresses not sewn at all. These dresses cost $280 - imagine receiving a defected dress after paying so much. When attempting to seek repairs on faulty dresses we have been advised they will not repair, will only refund so for those that were desperate for the dresses are basically being told “too bad, if you want it that much repair it yourself at your own costs”. Quality overall is slipping - sizing is now inconsistent from one dress to another. Loyalty rewards have all but been abolished and “sales” are depressing. I, like many other loyal customers understand a brand has to be profitable in order to stay afloat but basically all they’ve done is get rid of sales, jack up the pricing and do nothing regarding the continuing issues with garments. $280 for a dress is a LOT of money for a subpar product, money now which will be spent elsewhere.
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|Category||Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Children, Formal / Cocktail, General / Everyday and Office / Businesswear|
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