Losing its Loyal Customer base
I have been a long time Review fan and would hate to think how much I have actually spent over the years. This brand has one of the most dedicated fan bases around however things are slipping.
The brand recently released a “collectables” range, three dresses of which only 200 of each size were made. Like previous collectables they sold out almost immediately however once everyone started receiving their items disappointment has consumed many loyal fans. It was clear no quality control was preformed - dresses had holes, missing dye, fabric pul...ls, buttons falling off, pockets sewn shut and even some sections of dresses not sewn at all. These dresses cost $280 - imagine receiving a defected dress after paying so much. When attempting to seek repairs on faulty dresses we have been advised they will not repair, will only refund so for those that were desperate for the dresses are basically being told “too bad, if you want it that much repair it yourself at your own costs”. Quality overall is slipping - sizing is now inconsistent from one dress to another. Loyalty rewards have all but been abolished and “sales” are depressing. I, like many other loyal customers understand a brand has to be profitable in order to stay afloat but basically all they’ve done is get rid of sales, jack up the pricing and do nothing regarding the continuing issues with garments. $280 for a dress is a LOT of money for a subpar product, money now which will be spent elsewhere.
I love review but the reason for 3 stars is I had a voucher to use and because I wanted to layby the dress in Myer I was told vouchers can only be used if purchasing outright. I’m Very unhappy as Review Dresses aren’t the cheapest around and I can only afford to Layby, so I’m never going to be able to use earned vouchers I think that this needs to be looked at, even sales girl said she had been receiving a few complaints from unhappy consumers .
Questions & Answers
|Category||Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Children, Formal / Cocktail, General / Everyday and Office / Businesswear|
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