Revitive Circulation Booster IX Questions & Answers
Verified
It's OK. Have found the body pads on the website
Hi Greg, We are glad to hear you have found the body pads on our website. Warm Regards, Revitive Australia
Is it possible to buy the body pads separately. They were in the box when it was opened but it appears they may have been thrown out with the box.
Can revitive be used by a person who has only one foot (other foot has been amputated)?
Hi Greg, Revitive Circulation Booster uses Electrical Muscle Stimulation (EMS) so it does require two feet on the footpads in order to create an electrical circuit. Our devices come with body pads which you could apply to your ankle, calf, knee or thigh to apply the EMS to your leg. If you have any other questions please let us know. Warm Regards Revitive Australia
How do you reset the unit when there is no pinhole on the side. Robert
Hi Rob, Only the Revitive Coach device can be manually reset. If you are having issues with your device please give us a call on 07 5443 9767 or send us through an email with a description of the problem to info.au@actegy.com. Warm Regards, Revitive Australia
When would it be safe to use a revitive after a total hip replacement ?
Hi Trish, If your surgery was with in the last 6 monthis we recommend caution when applying stimulation because it could sometimes disrupt the healing process. A discussion with your doctor is encouraged as he/she would know your medical condition eg. surgical procedure, healing progress, complications, etc, and be in the best position to advise how early you can start using REVITIVE again. Warm Regards, Revitive Australia
I've been using Revitive for about 6 months and it has definately decreased/elimated pain/discomfort in my legs. I'm going away from home for 3 weeks - how quickly will my symptoms return?? Should I take my Revitive with me (this would be difficult but can be done if necessary. Thanks in advance, Claire
Hi Claire, We encourage daily use of Revitive. You may not notice too much of a change if only a few days are missed, but 3 weeks is quite a long time. If you can bring your device with you, that would be our recommendation.
Warm regards, Revitive Australia
Pads Cable won’t go into side of revitive. Looks like it may of got packaged with wrong cable. Disappointing.
Hi Rebekka, Sorry you are experiencing issues. Please send through an email to info.au@actegy.com with the details of the problem and a picture of the cable and we will try and get this fixed for you. Warm Regards, Revitive Australia
Hi I lost/misplaced my charger so I purchased a genuine new one however when plugged in I’m getting nothing no light on it appears to be completely dead. Can this be fixed it’s about 3 years old. If it can what sort of cost? Or will it be cheaper to buy another. Not sure what the lifespan they have.
Hi Jacqueline, Sorry to hear that you are having some issues with your device, I recommend you speak to our customer service team 07 5443 9767 or info.au@actegy.com they will be able to discuss the problem with you and see if there is a solution. Alternatively if you send through a private message with your contact details I will get them to call you. Warm Regards, Actegy Health Australia
Can I use a 4 way splitter lead for the body pads, so I can do an area in one go rather than having to use it twice on each leg? As it’s taking me 2 hours just to do my leg from the knee up which is lengthy as well as annoying and if so, can I buy a splitter lead to do so?
Hi Angie, Unfortunately we do not have a solution that allows you to effectively deliver EMS to both knees at the same time. We do not sell a splitter and it is not recommended that you use any non-Revitive accessories.
Warm Regards, Actegy Health Australia.
I have a Revitive ISORocker. It only works if it is plugged in to the charger? What do you advise/suggest?
Hi Helen, Some of our models are not rechargeable and need to be plugged in to operate. We would need to know which model you have (the ISORocker is a feature of most of our models). If you flip over the device you will see a LOT number - if you can tell us this number we can confirm if yours is rechargeable or not.
If you prefer you can call us and we can tell you over the phone - 07 5443 9767
Warm Regards, Actegy Health Australia
Do you need a remote control to use the Revitive machine?
Hi Lynne, Most of our models can be controlled via the device itself. Depending on the model you have, toggling between EMS and TENS via the body pads may not be possible without a remote, but generally speaking the footplate therapy can be accessed using the buttons on the device.
We do sell replacement remotes for some models - you can contact our Customer Service team if you are interested. Ph - 07 5443 9767
Warm Regards, Actegy Health Australia
Can I use an extension on my Revitive
Hi ken r. It is important that you ensure the original Revitive power cord is used, however if you need to add an extension cord to reach the power outlet, this is fine to do, provided the extension cord is in good/safe condition.
We do have some models that have a rechargeable battery if this is an issue for you.
Warm Regards, Actegy Health Australia.
Do you need to have it plugged in or is it rechargeable?
Hi Claire,
The IX model does need to be plugged in. Some of our other models are rechargeable.
Kind Regards, Actegy Health Australia.
I have just started using Revitive, this was the second time today and both times I had a headache after treatment. What can I do to stop this. Thank you
Hi Avril A. In itself, Revitive should not result in any headaches post-use. Do you have any underlying health conditions that may be impacting? If you prefer to have a chat please feel free to contact our Customer Service team for a call - 07 5443 9767
Warm Regards, Actegy Health Australia
My aged mother has stored her Revitive 1X with batteries left in the remote control that long that they have leaked and corroded the contacts beyond any use, can you supply a new remote control?
Hi John G, We no longer have the specific remote for this device, however one of our other remote controls will will work for most of the functions. The only thing it cannot do is control the body pads.
We sell these as a spare part so if you would like to order one, please phone our Customer Service team on 07 5443 9767
Warm Regards, Actegy Health Australia
I have the Revitive circulation booster. My son put the wrong lead into and now its not working. Can this be repaired ?
Hi Sheila, Thank you for your question. It would be best to have a chat with our Customer Service team so they can do a quick run of troubleshooting questions to try and help resolve your situation. Either an email to info.au@actegy.com with your best contact number, or contact our team directly on 07 5443 9767 between 8.30am - 3.30pm AEST, Mondays to Fridays.
Warm regards, Actegy Health Australia
Did you find what is the problem? I did the same thing :(
Darius - the short answer is 'it depends'. Comes down to the type of power cord that was used. If it was a higher voltage, it could have done damage to the internal board in the device. Best way to check is to give us a quick call and we can try to help. 07 5443 9767.
Warm Regards, Actegy Health Australia.
Does the equipment for the revitive booster, work on all revitive foot massagers
Hello. Not all items are the same. The charger is generally suitable for most models (with the exception of some very old units). The body pads themselves are suitable for all models that use body pads. The cords that connect the pads to the device can differ between the older and newer models. The thigh pads are only suitable for knee models.
The best thing to do is give us a call to discuss which items and which models and we can provide more specific answers.
Warm Regards, Actegy Health Australia.
hi my revitive does not charge any more is there any i can take it to get fixed in sydney many thanks matt model no. 3156ad?
Hello Matteo The first step would be to check if it may be a faulty power cord. If you have a stockist close by (eg. Harvey Norman or The Good Guys) you can take your device in and ask them to test it with a new power cord. If that fixes the problem, new cords can be purchased from our website or via the phone (please ensure you only use Revitive power cords as they are the correct voltage for the device - other cords may ruin the controller).
If that does not fix the issue call our Customer Service team and they can do some trouble shooting. This will determine if the device can be repaired.
Customer Service - 07 5443 9767
Warm Regards, Actegy Health Australia.
Hi I have the 3156AD Model purchased in April 2020, it has stopped charging when plugged in it shows that the battery is full, but it shuts down with in 60sec after unplugging? Please advise how to fix this? Thanks Ron
Hi Ron,
Best thing would be to give our customer service team a call to discuss - if a repair is needed, they will be able to arrange this for you - 07 5443 9767.
Warm Regards, Actegy Health Australia
Very disappointed that back up parts are not available for my unit would not recommend these
MY revitive rocker works for me bjt when my wife puts her feet on it ,it doesnt work for her meaningtnere is no stimulation going in to her feet
Hi there Tony, Thank you for writing in with your question. The good news is that if you can feel the stimulation from Revitive on your feet, that means the device is working. Often times, dry skin can greatly decrease the stimulation.
Could you try a few things to enhance the stimulation for your wife: 1. Drink a big cup of water about 20-30min before the therapy session 2. Moisturise the soles of her feet just prior to using the device (ensure the moisturiser has fully absorbed into her skin) 3. Place her feet on the device and slowly increase the intensity until she feels the intensity.
If this still isn't working, please give us a call at 07 5443 9767 or email us at info.au@actegy.com with your best contact number and our Customer Team will return call to help troubleshoot.
Warm regards, Actegy Health AUSTRALIA
Get an answer from our members and Revitive representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.