??!
1 photo
REX

REX (page 4 of 6)

2.2 from 117 reviews · View Statistics

Reviews

  • Value for Money
    2.5 (15)
  • Transparency
    2.6 (11)
  • Seat Room
    3.0 (10)
  • Food
    2.8 (8)
  • In-Flight Service
    3.4 (12)
  • In-Flight Entertainment
    2.0 (4)
Previous
Next
Clyde

ClydeSydney

I thought I was going to die!

published

LACK OF CARE Ruth 22 March 2017

published

Terrible Plane

published

Flew from Albury to Sydney on Tuesday 13th March. The aircraft plane rattled and shook the whole trip!! Was awful !! Never fly with them ever again.

Domestic Airlines

Find out how REX compares to other Domestic Airlines

Know better, choose better.

Compare all

Sleezy Pilot

published

My wife was approached by a Rex pilot while in Bamaga. He seemed nice at the time, then he contacted her on facebook and began to make send lewd messages until he waa blocked by my wife. Very unprofessional and arrogant behavior while the pilot was in a remote community. We will never fly with them again.

Inconsiderate, unreliable

published

Adorable flight attendant

published

My husband and I flew REX air from Kingscote to Adelaide on Saturday 21st January 2017 on the 10.30 am flight. The flight attendant was the happiest and friendliest I have come across. We fly about 30 flights a year with airlines from all over the world and this young woman was on a 25 min flight and was as professional as any I have come across. She obviously loves her job and it shows. Find out who she is and show her this reveiw and thank her.

Bad!!

published

Today I booked an emergency flight as my father is dying. They said they would ring the airport and ask them to be aware I'm on my way. I arrived at 5.30......plane due to leave at 5.40 and was already leaving down the runway. Rex bookings had rung but no one answered. What a hick operation. I'm a 4/12 hr drive away from the hospital. I'm not going to make it. Rex Airlines........words can not convey my emotions at this time. I have another flight booked first thing in the morning..........I honestly hope it's not too late.

Bron

BronSydney

Terrible customer service and no communication between staff

published

Passenger travelling with oxygen followed Rex instructions to be told information was incorrect. Lack of knowledge by staff left us lost on what to do. Rex check in completed only to be told oxygen couldn't go past security. Further information was required regarding the oxygen condenser which was sighted and booked as check in luggage had to be retrieved back. Passenger is a transplant patient trying to return home left standing helpless staff very rude and showed no compassion. Total lack of knowledge of conditions for traveling with oxygen by staff and rudeness is unacceptable in this industry.

Shaun

ShaunCairns

Rip off

published

On Monday morning I was over 2kg in baggage and it all came up to 25kg yet I've got charged for 27kg or more.

Domestic Airlines

Find out how REX compares to other Domestic Airlines

Know better, choose better.

Compare all
  • Verified customer

Excellent service and very friendly

published

Caught REX flight from Merimbula to Melbourne and was very happy with the flight, service, punctuality. I will happily fly with them again.

Bad service and unrealable

published

Was notified of flight delay at 11.30pm for 6.30am flight, changed time to 11.00 am flight resulting in me having to drive to Perth from Albany to catch connecting flight to Melbourne. This is not satisfactory and as a result will never fly with them again. This is the second time this has happened they do not deserve to be an airline in regional areas I hope their contract will not be renewed.

Getting hit in the side for an hour and a half, never again

published

Sat next to a male with an over sized computer on the REX flight last night. The person was continually elbowing me in the side. I was totally squeezed into the wall, surely a flight attendant can see that this is ridiculous. Never again!!!

Can't Carry a Laptop Bag??

published
Marian

Marian

  • 16 reviews
  • 23 likes

Good Budget Airline. See luggage advice

published

Unreliable Aircraft

published

Flight out of Merimbula this morning was cancelled when the starboard engine would not start. Main topic of conversation among passengers cancelling their travel plans were the other times when flights have been delayed or cancelled due to mechanical issues.

Domestic Airlines

Find out how REX compares to other Domestic Airlines

Know better, choose better.

Compare all

Flight delayed then cancelled

published

Flight delayed then cancelled without reason. Seems like they just figured they can jam everyone one the next flight instead.

Murko

MurkoPerth, WA

  • 2 reviews
  • 5 likes

Luggage didnt arrive

published

Flew Perth-Esperance. Checked luggage (only 8kg) didn't arrive on the flight. Massively inconvenient as I had to purchase a number of items for my 1 day/1 night work trip. Luggage had turned up by the time I flew out of Esperance the next afternoon. No apology or reasonable explanation offered.

RELN

RELNAlbany

Staff at Perth airport rude as hell

published

Only allowed 15kg baggage threatened to be taken off plane for being 2kg over completely ridiculous rudest staff ever at Perth t2 airport

william hall

william hallSouth-Eastern Region, NSW

  • 2 reviews
  • 4 likes

Credit Card Rip Off!

published

I have made a Booking with Rex I used my Visa Card. They charged me $13.39 .to process my booking. This a rip off!.

Fiona

Fiona

  • 2 reviews
  • 3 likes

Appalling and incompetent

published
Page 4 of 6
See all REX reviews

Questions & Answers

J.K.L.

J.K.L.asked

I understand that connecting to an international flight within 24 hours after flying with Rex, the baggage allowance is 23 kilos. Does this apply when returning on an international flight then connecting with Rex?

1 answer
Da T.
Da T.

same apply, 23 kg if connecting to/from international flight/cruise within 24 hours

Get an answer from our members

Other Domestic Airlines

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.