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Rheem 876027NF / PK876027NF

Rheem 876027NF / PK876027NF

876027NF and PK876027NF
1.5 from 2 reviews

Rheem has awful customer service

Needed to replace existing hot water service as old one started to leak.
It was impossible to get any technical information from Rheem. Spent 3 hours on the phone and another 2 days waiting for an "Urgent callback"" from their service department (which never came).
Do not choose a Rheem system if you value customer service. It was extremely difficult to get some basic installation information, I would hate to think how bad it would be if there was ever a warranty issue or fault.
Nothing
VERY bad customer service

1 comment
Hi James, Thank you for providing us with you review, we hope to rectify your experience with us and ensure a satisfactory resolution with our Service Team. As you have mentioned your attempts in calling us, please email us providing appropriate contacts details at rheem.service@rheem.com.au, in order for us to contact you as efficiently as possible and also referencing this review. Thank you. Kind Regards, Rheem Australia

Not happy

I recently purchased the Rheem continuous as I have always been satisfied with Rheem products (Stellar unit). However since this unit has been installed I have had nothing but trouble. You turn hot water on and nothing happens can't have a shower, you have a hot shower and midway the water goes cold . Read the manual, which says an error code will appear- nope no code. On calling Rheem service, the technician came out and said nothing was wrong with the unit.Well he does not have a cold shower in the morning does he? Not happy and ready to throw the unit out!

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Details

876027NFPK876027NF
Price (RRP)14501450

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