Solar Water Cooler
Don't even consider buying this product, even their own service people state it can only make water twice as hot as the days maximum temp. So if the temp was only 15degC you can't expect to get more than 30degC hot water. The booster will make the temp 60degC. If you turn the booster off then the solar water cooler circuit keeps recirculating the coolant and cools the hot water down from 60degC down to 30degC. If you leave the booster on it continually has to work against the solar cooler system, and wastes huge amounts of electricity. Their se...rvice manager states that this is then working perfectly. I have proven that the external surface of the storage tank is warmer than the water it contains, so there is more solar gain from this than from the solar panels. Their owners manual states that the coolant should only circulate when the panels are hotter than the water in the tank, but this does not happen. Nothing so far Total lack of service, head office blames all the systems faults are caused by their own subcontractors and customer service people
Rheem is an appropriate name for this brand, because that's what happens to you every winter. You get Rheemed with labour and parts costs to fix your hot water service. The solar collectors are complete garbage; mine have broken every winter since being installed. Last year it cost me $374 in labour (apparently you need three men to fit brass plugs to solar panels) and $160 just for someone to LOOK at the system. FFS.
I have woken up this morning and AGAIN my hot water service has broken. I have water p155ing out everywhere, and the electri...c boost is working over time to try and keep up. This is what happens when you try and wash your clothes on a winter morning. Everything cracks and breaks. Trade Practices Act states the product must be fit for use within the country supplied. This clearly does not, a direct contravention of the Act. I'm sure I am about to get Rheemed again when someone else comes out to look at the hot water today.. if they ever turn up.. . Expensive to fix, no weekend service, will not cover the cost of labour when their product fails.
Rheem suck!! Plain and simple. Got off the phone with an after hours rep. from Rheem. Had a 5 minute arguement with this guy because he refused to accept that "they have disgruntled clients". Thanks Rheem for proving to me with one phone call that your customer service and customer service staff are absolutley censored word removed]
Heats the water fine...when it's working!!
Same thing as everyone else. Two out of the three houses I'm surrounded by have had to call a plumber for this problem. And now it's my turn! Living in an estate as well ...
Do n ot purchase anything from Rheem!, you will never get over the anguish they cause in your life. Think your doing the right thing going solar?, Forget it!, Solar is for suckers. You may as well buy some Y2K bug software it's just as useful. The government has a lot to answer for this rubbish they force on the Australian public using guilt. The only people getting any benefit from these products are fatcat companies like Rheem!
None complete rubbish
Absolute rubbish. Solar Hot Water is a gimmick (a bit like global warming) which will hopeful...
Please please please don't even think about getting a RHEEM product. They are the worst product with the worst customer service. I will give them no stars in fact they need negative stars for their service.
Good if installed properly.
We had dramas from the start. After complaining for so long they finally came to visit. They couldn't fix it as this was only an inspection. Wasted my time off work as they came 3 times all up to fix it. They don't care about the customers. Customer service is a disgrace. Don't know how to describe them. Anyhow after all this dramas, they actually damaged the roof. It started leaking from the ceiling in the family area.
No after sales service, they use cheap rubbish fittings. Would buy better quality next time, not saving much on power bill because booster on most of the time. Had to have it because of stupid goverment regulations for new house, would have prefered standard off peak tank saving thousands on original install
Works ok in the hot summer days, a bit overcast needs booster to heat water.
Cheap rubbish fittings on panels fail with water gushing out and others leaking not very old, but not uv rated, what rubbish, no response when complained to rheem.
Any savings from solar lost in the cost of repairs and replacement
We installed a three panel Rheem system when we built our house some eight years ago. Problems with the system have almost become a way of life:
1. I came home from work shortly after the system was first installed to find water spraying geyser-like from the connections to the tank. The plumber had installed the unit to Rheem's specifications but the system clearly didn't work - incapable of coping with the super-heated water from the roof. Thankfully this occurred during the warrantee period and after a lot of stuffing around, someone cam...
Had to pay $625.00 to replace computer board and electric motor .Only get a 12 month warrenty on these parts which is not fair should be 5 years the same as your tank,as they are part of your tank.Spare parts are way too expensive.It's a waste to try and save money and help the envirament if system costs this much every few years.
Was very efficent up till now .
To expensive for parts ,warrenty not long enough.
A firm that doesn't stand behind their name, bad customer service, rip off. Don't bother looking at their warranty as they won't honour them. They charged $140 just to come out and inspect the problem. Never buy rheem again.
Crappy and unreliable, installed the solar loline 430 litres, can't get hot water for winter, was advised by rheem it's normal to use the booster daily, even on sunny days. Just a con as it saved no electricity.
DO NOT PURCHASE/INSTALL THIS PRODUCT!
Personally, I would discount all Rheem products altogether - any company that cared about it's customers would have ordered a recall and voluntarily fixed all the faulty products.
I would have rated a "0" if that had been an option.
Worked for a while.
Like everyone else - connectors on the roof are cheap products and fail within a few years. Rheem then charge you $300-$500 in total to replace with brass ones that should have been used in the first place.
This is happened in EVERY house in our housing estate - that's almost 100 Solar Loline products that have all broken down, and over $40,000 of additional revenue to Rheem to fix a faulty product!!!
System installed for 7 years. Ceramic connections between collection panels on roof cracked and failed after appprox. 5 years. Recent failure of solar heating and now have to rely on booster. Every thing now out of warranty and I suspect the circulator pump and/or pcb have failed. Email enquiry to Rheem, so far no response. Telephone call to nearest service centre confirmed $100 call out fee and $25 for every 15 minutes, plus cost of parts, which, if I am right with my diagnosis, will cost nearly $500!! I reckon the job would take 30 - 45 minutes, therefore something like $650 to be spent on a unit that is probably going to fail anyway in the near future - what do you do???
When it works it works well.
Cost benefit = zero.
As per other corrspondents - Just paid $850 after 5 years of operation to replace pump & PCB and ceramic connectors. Now pursuing with Consumer Affairs. What's the point of saving on your gas bill if you have to pay $850 every 5 years to fix it?
Alleged energy savings & being able to do my bit for the planet.
Repair costs, still no hot water on a 40 degree day AFTER paying $850 to have it fixed.
Poor customer treatment, tried to get it replaced under warranty but just missed out by a few months. Makes inferior products then makes you pay for it!
Keeps power bill down during summer and needs no manual intervention.
I too have a cracked joiner. This looks like it is a major issue with the joiners and should have been a product recall as it has the potential to flood a house and waste water. Also the fact that they changed the materials of the joiners from Bakelite to brass proves they were defective. The $260 price to replace the parts I think is extortion and is a very disappointing. I will never get a Rheem product again!
Our unit is now 6.5 years old and it has had probems starting from 1 year old. The recirculating pump has seized about 4 times. The pcb operating the pump has failed twice. A joint blew on one of the collectors on the roof and water got into our ceiling at 4.5 years old. In summary, if you are considering going to solar hot water be aware that even if it costs you little after rebates it is going to cost you quite a bit in maintenance in the long run. Our plumber advised us to disconnect the plumbing to the panels and just leave them up on the roof!
not a great deal
Similar problems to everyone else. Failure of one ceramic (or is it Bakelite) connector after one year - only a crack so wasn't too dramatic - replaced under warranty. One panel split & failed probably due to frost damage (control board not working). Replacement panel ordered under warranty, but Rheem had changed the alignment of connectors on newer panels so all three panels had to be replaced (under warranty) including the control PCB. Now over five years old so out of warranty & one of the end caps on the panels had failed catastrophically s...praying mains pressure water over the roof - good thing we were in at the time as it could have been disastrous otherwise. Have just got brass connectors & end caps from Rheem for $150 for the panels (which I'll replace myself) as the plastic/ceramic ones are just too unreliable to risk. Come on Rheem - this is a crappy design which should have been sorted out years ago. When this system finally proves too expensive to repair I'll be going for a closed circuit system with a heat exchanger & pumped heat exchange fluid at low pressure for the panels - at least if something on the panels fails it won't flood the house! Tops up hot water during the day so you have plenty in the evening Unreliable design which will not save you money over the life of the installation
There are a lot of complaints about Rheem on this and other websites.I expected a similar trouble free lifespan as other hot water systems of the same cost. Overall the product is unfit as supplied and I would urge anyone with similar problems to send a written registered letter to Rheem requiring a full free replacement of every connector with brass. If not agreed take it straight to consumer affairs. If rheem don't come to the party go to the small claims tribunal - you will get a good hearing if you are prepared.Faulty cars are recalled or ...retrofitted so why not these lemons. When not needing maintenance its working good Installation instructions are too ambiguous. The sensor lead should be protected from the elements but our plumber's son just left it lying on the roof. Not a brain surgeon this one. However the plumber is not responsible for the couplings failing by cracking and the o rings disintegrating causing loss of water and potential ceiling damage. We had this happen when a connector betwen the panels sprayed water sideways into the roof valley.
expensive to buy and instal. Sensor lead failed in first year, pump and solar valves failed in second year replaced under warranty, thanks for small mercys, o rings need constant replacement and am about to have connectors replaced for third time this time to brass but am told this often creates other problems in panels.Water has leaked into roof from pipes from panels to tank and require constant monitoring and sealing.Not happy Jan would be my overall rating considering going back to that simple hot water heater cant see any saving for the en...vironment or myself with this one. Was considering solar energy cells but if they are anything like these forget it. cant think of any today to mad expensive and repaired often if it were a car you would crush it in compactor
Questions & Answers
if i buy Rheem tank storage solar loline electric 51132507 325l is that complete with circulating pump and solar control unit ?
I have a Rheem Loline Domestic 325 litre model 51132507 Solar Water Heater manufactured in Nov 2015. Being in Blacktown NSW 2148, my off-peak usage (when new 2016) was 29-39 kilowatts Summer. Now, it is using 44 kilowatts (Jan 2020 Summer). I don't have a light either on 'Solar' or 'Attention' on the Control Unit, and the connecting pipe has a pulsating feel. From the records of my off-peak usage, I guess my unit is working, but why aren't the LEDs lit? Also, is it normal for the pump to pulsate? My plumber tells me the control unit should be replaced. Please advise.
Kindly advise as to whether the pulsating feel is normal for the control unit pump of my 4 year old unit. Please do not tell me to ring 131031 as I have already done so, and was quoted $143.00 for a call-out and $27.50 per every 15 minutes for someone to check the unit and give me an answer.
Thank you for your enquiry. In regards to your question, if you could please email your contact details to Rheemcustomerrelations@rheem.com.au and we will be in contact to discuss this further.
We have a 2011 Rheem solar HWS and everytime its cooler we run out of Hot water. Is it too late to get a booster installed. Thanks Rhonda
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
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