Very Efficient and Professional
Richardson Strata are one of the very best in the industry and are extremely efficient and professional. I manage an apartment in a building Richardson Strata manage and it recently caught fire, Richardson Strata acted very efficiently and professional during what was a difficult time for all. They kept all residents, owners and agents up to date at all times. I would highly recommend Richardson Strata to any potential Council of Owners looking for an efficient and professional Strata Company to assist them with maintaining their asset.
Efficient and Fast
I've been working in Real Estate for over 30 years and dealt with numerous Strata Companies during this time. Richardson Strata are by far one of the best. They always deal with queries promptly and efficiently. A building they manage had recently caught fire which resulted the power being shut down throughout. They were able to keep all residents, owners and agents up to date at all times and have the power turned on by organising a generator. They have been a delight to deal with during a stressful time. I have no hesitation recommending Richardson Strata to any potential Council of Owners.
We recently had an incident and Richardson Strata Management were very professional and prompt in dealing with issues pertaining to the property. The support has been excellent and Richardson's Strata always try to provide answers to difficult situations. I thoroughly recommend them as a strata company.
Excellent Support with Lightening speed
Richardson Strata Management Services is one of my favourite Strata company. As a property manager I have experienced lots of difficulties to deal with complaints from tenants and owners, but all of the strata managers in this company will always get back to me with solution at a lightening speed. I have been dealing with most of the Strata Manager (Kyra, Julia, Savannah, and Christine), they are always a pleasure to deal with. I would 100% recommend Richardson Strata to anyone :). Excellent customer service, Support, Professionals and Friendly. All the best, and keep the good work :)
- Verified customer
Terrible, Terrible, Terrible
Strata Management with no ethics whatsoever. Appalling service, absolutely horrifying to think they exist as a company with the service they provide, very rude, unfriendly and no commitments to provide a satisfactory service. They appear to always hide behind the council committee for their irresponsible actions. I highly do not recommend Richardson Strata Management, extremely terrible service in my opinion.
Comment without an axe to grind
As a property manager/maintenance plus company who deal with several Strata's in the Perth area., we have found Karen Richardson and her team at Richardson Strata Management have excelled over the 11 years of our association , nothing is to much to request, follow up is excellent.
A very professional and friendly Strata company, keep it up.
Top compared to others
I have been treasurer of a large strata for about 7 years. During that time we had 3 strata managers. Of the 3 Richardson Strata Management Services were by far the easiest to deal with. They are very professional and go out of their way to accommodate any request. The other 2 had a take it or leave it approach and what the customer wanted was an inconvenience.
Excellence in Strata Management
As a family, we have been involved with Richardson Strata for over 35 years. We have always been impressed with their genuine care and concern for properties, owners, and tenants. They are prompt in actioning work orders, and are swift to deal with any issues relating to their properties.
Approachable and Professional
I deal with Real estate and Strata Management companies on a daily basis , I have experienced some very good and easy to deal with and some very poorly operated and not with their clients well being at heart.
I find every one I come in contact with from the front desk to the Strata Managers to be approachable , attentive, professional and above all ,Honest.
You know where you stand and would love this sort of service from other companies.
A definite thumbs up for me !
Well this is my third review of Richardson strata, as apparently they didn't like what I had to say about them as I was threatened with lawsuits on the other two occasions. It's a wonder any bad reviews are up about them at all.
As I would like to refrain from receiving another email lawsuit, I will say just this - Richardson are less than flexible and office staff rude.
Experts in Strata Management.
I have multiple properties in different locations in Perth. A few in a complex of 60 units & others in smaller complexes. Over the last 20 years I have dealt with 4 other Strata Management companies in Perth that I would not recommend even on a bad day. I make it a point of being on the council of owners where possible so I have had first hand experience on how bad the other strata companies have been and due to this persuaded owners to move to Richard Strata Management. They keep excellent records, action work orders in a timely manner, facili...tate AGM's in a professional and systematized way. The staff are consistent professional and I believe career strata managers. There are a lot of cowboys in town and most of them do not know what they are doing. Owning property and dealing with tenants, owners & all the things that pop up to frustrate and annoy us are all part of the game. I have peace of mind knowing that this company knows everything about Strata Management.
Excellent Service at all Times
As the Council for a large residential and commercial complex we have found Richardson Strata to deliver an excellent, first class service.
Karen, Liz, Carmen and the team have consistently demonstrated a high standard of professionalism in all areas.
They have a good knowledge of strata law, and an ability to negotiate with some challenging owners and residents across a diverse range of issues.
They manage the complexity of our Strata accounting and deliver all reports as requested.
They have assisted us to prepare for our AGM and Chair it in a professional manner for the past 3 years.
We were pleased to be able to renew their contract for another two years and have no hesitation in recommending their service.
Zero Star Horrible Service
I find it impossible to believe the positive reviews I read about Richardson Strata Management. Absolutely disgraceful service that is beyond belief. I have dealt with bad businesses before but nothing like this. They do their best to ignore disputes and just bully owners. In my opinion and experiences, they are manipulative liars, extremely unprofessional and unfriendly. How is it possible they are allowed to operate a business, shame on you Richardson Strata Management.
ELITE STRATA MANAGEMENT
Over the past five years I have had very regular business communication with Karen ,Carmen and Christine at Richardson Strata Management and have found them to the experts in their field. Strata Management is a complex and frequently difficult industry but their professionalism ,supported by their detailed understanding of all relevant Legislation, cuts to the key point each time.
I strongly recommend Richardson Strata Management to anyone who seeks the best in the Strata Management.
- Verified customer
Absolutely First Class 6 star Service
I have been involved with Richardson Strata for the last 4 years. In more than 30 years in residential hospitality my experience dealing with Carmen and her assistants Rachel and Christine has been the most professional and helpful I have experienced. I am constantly impressed by the high level of professionalism shown by them .Their knowledge and willingness to assist myself as the resident manger in the overseeing of the ongoing operation of a large mixed use complex ensure that the day to day operation and smooth running of our building is a...ccomplished with the minimum of fuss and delay. Carmen and Karen Richardson are always available to assist wherever possible and without their invaluable assistance and knowledge it would not be possible for our building to function at the very high level it does. We recommend Richardson Strata without hesitation whenever we are asked to recommend a reliable and efficient Strata Company.
Professional & Friendly!
I have had the pleasure of working with Kyra & the team at Richardson Strata through various aspects of the realestate industry in past 9 years. Through hard work, excellent service, professionalism and simply being treated as an equal no matter what, the relationship/friendship built is certainly something I have never experienced anywhere else. Being the man in the middle and trying to keep everyone happy is never an easy task, though one that the team all do very well. Thank you all for your hard work and dedication toward setting a terrific standard for an industry that is very difficult to work in. – Katie
A cut above the rest.
Being a Property Manager I have dealt with my fair share of strata managers over the years (and a lot of them are not good). I have dealt with Karen Richardson & Kyra Murphy for around 15 years now. When I have owners or clients ask who I would recommend for strata management I always refer Richardson Strata. They also manage the complex where I personally own an investment unit and this is not a coincidence. I rallied to change strata managers many years ago so that Richardson Strata could look after my property. The girls are nice, knowledgea...ble and do their job. This seems like a big ask in our industry for people that know their stuff and do it well so it's lovely to know there are still people out there who pride themselves on professional customer service. I would highly recommend.
I have been involved with Richardson Strata for the last 8 years. In my experience dealing with Kyra and Savannah I have been continually impressed with the high level of professionalism shown by them when providing our Strata services. I have found that they are clear and accurate with the the information they provide me with and appreciate the care they take in diligently following up with me where need be. I appreciate how hard it can be dealing with "The Council' but we always get there in the end and our block of units finally coming together and looking great.
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